([phone]) Why am I getting QuickBooks payroll update error 15106?

Keeping QuickBooks up to date is essential for smooth operation, security, and compliance, especially when managing payroll. However, users sometimes encounter errors during the update process, such as Error 15106. This error can prevent payroll updates from installing correctly, potentially disrupting payroll processing and tax compliance.

In this comprehensive guide, we will explore what causes QuickBooks payroll update error 15106, answer common questions related to this error, and provide step-by-step troubleshooting solutions to help you resolve it effectively.

What Is QuickBooks Payroll Update Error 15106?
Error 15106 typically appears during an attempt to download or install updates for QuickBooks Desktop. The error message may state:

"Error 15106: The update is forbidden by the administrator."

or

"Error 15106: The update process has been blocked."

This error indicates that QuickBooks is unable to proceed with the update process due to restrictions or conflicts, often related to security settings, user permissions, or software conflicts.

What Causes Error 15106 in QuickBooks?
Understanding the root causes of Error 15106 can help you troubleshoot effectively. Common causes include:

1. Antivirus or Security Software Blocking Updates
Antivirus programs or firewalls may flag QuickBooks update files as threats and block them from downloading or installing.

2. User Account Control (UAC) Settings
If UAC is set to a high level, it might block QuickBooks from making necessary changes or accessing certain folders.

3. Insufficient User Permissions
If QuickBooks is not run with administrator privileges, the update process might be restricted.

4. Corrupted QuickBooks Installation
Damaged or corrupted program files can interfere with the update process.

5. Network Issues or Firewall Restrictions
Network configurations or firewall settings may prevent QuickBooks from connecting to update servers.

6. Incorrect or Outdated Windows Operating System
An outdated Windows system can cause compatibility issues, blocking updates.

7. Running QuickBooks in Compatibility Mode
Incompatible compatibility mode settings may interfere with the update process.

Common Questions & Answers About Error 15106
Q1: How do I recognize if I am experiencing Error 15106?
A: The error appears during a QuickBooks update attempt, with a message indicating the update is blocked or forbidden, often citing administrator restrictions.

Q2: Is Error 15106 serious?
A: Yes. It prevents your QuickBooks from updating, which can mean missing critical security patches, tax table updates, and bug fixes. It’s important to resolve this promptly.

Q3: Can I resolve Error 15106 myself?
A: Often, yes. The error can be fixed through troubleshooting steps such as adjusting security settings, running QuickBooks as administrator, or repairing the installation.

Q4: Will this error affect my payroll processing?
A: Yes. If payroll updates are not installed, your payroll calculations may be based on outdated tax tables, which can lead to compliance issues.

Q5: Should I back up my data before troubleshooting?
A: Absolutely. Always back up your QuickBooks company file before making changes or repairs.

How to Fix QuickBooks Payroll Update Error 15106: Step-by-Step Solutions
Below are comprehensive steps to troubleshoot and fix Error 15106.

Solution 1: Run QuickBooks as Administrator
Why?
Running QuickBooks with insufficient privileges can prevent updates from installing correctly.

Steps:

Close QuickBooks Desktop.
Right-click the QuickBooks icon on your desktop.
Select Run as administrator.
Confirm any prompts.
Try updating payroll again via Employees > Get Payroll Updates.
Solution 2: Disable Antivirus and Firewall Temporarily
Why?
Antivirus software or firewall settings may block QuickBooks update files.

Steps:

Temporarily disable your antivirus software (refer to your antivirus instructions).
Temporarily disable your firewall if necessary.
Launch QuickBooks and attempt the update.
After the update completes, re-enable your security software.
Note: Always re-enable your security software after troubleshooting to keep your system protected.

Solution 3: Use QuickBooks Tool Hub
Why?
Intuit's QuickBooks Tool Hub contains diagnostic tools to fix common issues.

Steps:

Download QuickBooks Tool Hub from Intuit's official site.
Install and open the Tool Hub.
Go to Program Problems.
Run QuickBooks Install Diagnostic Tool.
Follow the on-screen prompts.
Once completed, try updating payroll again.
Solution 4: Verify and Adjust User Account Control Settings
Why?
High UAC settings might restrict QuickBooks from making necessary changes.

Steps:

Open Control Panel.
Go to User Accounts > User Accounts.
Click Change User Account Control settings.
Move the slider down to Notify me only when apps try to make changes (default) or lower.
Save changes.
Restart your computer.
Run QuickBooks as administrator and try updating again.
Solution 5: Repair QuickBooks Desktop
Why?
Corrupted files can interfere with updates.

Steps:

Open Control Panel > Programs and Features.
Locate QuickBooks Desktop.
Click Uninstall/Change.
Select Repair.
Follow the prompts.
Restart your computer.
Attempt the payroll update again.
Solution 6: Check Windows Updates and Compatibility
Why?
Outdated Windows can cause compatibility issues.

Steps:

Go to Settings > Update & Security > Windows Update.
Click Check for updates.
Install pending updates.
Restart your PC.
Make sure QuickBooks is not running in Compatibility Mode:
Right-click the QuickBooks icon.
Select Properties.
Under Compatibility, ensure Run this program in compatibility mode is unchecked.
Run QuickBooks as administrator and try updating.
Solution 7: Manually Download and Install the Update
Why?
Manual update can bypass network or permission issues.

Steps:

Visit QuickBooks Download & Updates.
Select your QuickBooks version.
Download the latest update file.
Close QuickBooks.
Double-click the downloaded file and follow instructions.
Launch QuickBooks and check for updates again.
Solution 8: Check Network Connection and Proxy Settings
Why?
Network restrictions or proxy settings might block QuickBooks from reaching update servers.

Steps:

Ensure your internet connection is stable.
If you're on a network with a proxy, consult your IT department or adjust your proxy settings.
Disable VPNs temporarily to see if that resolves the issue.
Restart QuickBooks and try updating again.
Final Recommendations
Backup Data: Always create a backup of your company file before making repairs.
Keep Windows Updated: Regularly update your OS for compatibility.
Maintain Internet Stability: A reliable connection ensures smooth downloads.
Use QuickBooks Tool Hub: It's a valuable resource for diagnosing and fixing issues.
Seek Support: If the problem persists, contact QuickBooks Support or a certified professional.
Summary
Error 15106 in QuickBooks indicates that the update process has been blocked or forbidden, often due to permissions issues, security software interference, or network restrictions. By running QuickBooks as administrator, temporarily disabling antivirus/firewall, repairing the software, adjusting UAC settings, or manually downloading updates, you can often resolve this error quickly.