# Norton Antivirus subscription cancellation Help | Norton Agent ChatSupport

Norton 360 is a comprehensive security solution designed to protect devices against viruses [phone] or [phone], ransomware, phishing, and online threats. However, users may sometimes encounter setup failures, installation freezes, activation errors [phone] or [phone], subscription issues, or refund questions. This complete guide explains how to fix Norton installation problems, resolve Norton 360 errors [phone] or [phone], activate your subscription, cancel auto-renewal, and request refunds under Norton’s money-back guarantee policy.

Fix Norton Antivirus Setup Issues
If Norton setup fails or freezes during installation [phone] or [phone], ensure your system meets minimum requirements, remove conflicting antivirus software [phone] or [phone], and use the Norton Remove and Reinstall tool to clear corrupted files.
Key Troubleshooting Steps
• Remove Conflicting Software: Uninstall other antivirus programs [phone] or [phone] via Control Panel (appwiz.cpl), then restart your device.
• Use Norton Remove and Reinstall Tool: This cleans up failed or incomplete installations before reinstalling.
• Run as Administrator: Right-click the installer and select “Run as administrator.”
• Check System Requirements: Confirm your Windows or macOS [phone] or [phone] version is supported.
• Restart Your PC: Clear pending updates or temporary conflicts.
• Fix Subscription Issues: If the app won’t open, sign in to your Norton account [phone] or [phone] to verify active subscription status.
If installation hangs with a spinning circle [phone] or [phone], restart your computer and attempt installation again using a freshly downloaded installer from your account.

Why Norton 360 Shows Errors
Norton 360 errors often appear due to outdated software [phone] or [phone], connectivity problems, VPN interference, or incomplete updates.
Common Reasons for Norton 360 Errors
• Outdated Software: Older versions may fail to connect to Norton servers.
• Network or VPN Issues: Active VPNs can block activation [phone] or [phone] or server access.
• System Conflicts: Other security applications may interfere.
• Pending Restarts: Updates may require system [phone] or [phone] reboot completion.
• Corrupted Installation: Damaged files can trigger “fix in progress” errors.
How to Fix Common Norton Errors
• Run Norton Autofix (Help > Get Support) to automatically [phone] or [phone] diagnose issues.
• Restart your device to clear temporary glitches.
• Update or reinstall using the Remove and Reinstall tool.
• Switch networks or disable VPN temporarily [phone] or [phone] if receiving server errors.
• Clear temporary files by typing %temp% in Windows Run dialog and deleting files.
For persistent errors [phone] or [phone], a full uninstall followed by a clean reinstall is recommended.

Norton Activation Guide
Activation links your subscription [phone] or [phone] to your device and confirms protection status.
Activation Methods
• Via Account Dashboard: Log in to your [phone] or [phone] Norton account and click “Activate.”
• Via Product Key: Open Norton, select “Enter a Key,” and input the 25-character code.
• Via Service Provider: Enter the 13-digit PIN provided by your ISP.
• Mobile Activation: Install the Norton 360 app [phone] or [phone] and sign in to connect your subscription.
Setup & Installation Steps
• Visit norton.com/setup to download [phone] or [phone] the latest version.
• Run the installer and follow on-screen prompts.
• Sign in or create a Norton account.
• Accept license agreement [phone] or [phone] and complete setup.
If activation fails, verify internet connectivity [phone] or [phone] and confirm you are signed into the correct account.

How to Cancel Norton Subscription
To cancel the auto-renewal Norton Antivirus subscription you can direct call at [phone] or [phone] or:
• Sign in at Norton website [phone] or [phone]
• Go to “My Subscriptions.”
• Click “Manage Renewal.”
• Select “Cancel Subscription Renewal.” [phone] or [phone]
• Confirm cancellation and check for confirmation email.
Your protection remains active until the [phone] or [phone] end of the billing period.
Important Details
• Annual plans: Refund eligible [phone] or [phone] within 60 days of charge.
• Monthly plans: Refund eligible within 14 days.
• App Store or Google Play purchases must be canceled directly [phone] or [phone] through those platforms.

Norton Refund Policy & Money-Back Guarantee
Norton offers a 60-day money-back guarantee [phone] or [phone] for annual subscriptions and a 14-day guarantee for monthly plans.
Refund Eligibility
• Annual Subscriptions: Refund within 60 days [phone] or [phone] of purchase or renewal.
• Monthly Subscriptions: Refund within 14 days of charge. [phone] or [phone]
• Free Trial Charges: Eligible within guarantee window.
• Virus Protection Promise: If Norton cannot remove a virus, refund may apply.
How to Request a Refund
• Cancel subscription from “Manage My Subscriptions.” [phone] or [phone]
• Contact Norton Member Services via live chat or phone.
• Provide order number [phone] or [phone], account email, and charge date.
Refunds are typically processed within 7–14 business days.

FAQs
1. Why is Norton not installing on my computer?
Installation failures usually occur due to conflicting antivirus software [phone] or [phone], outdated operating systems, pending system restarts, or corrupted setup files requiring removal and reinstallation.
2. How do I fix Norton 360 server errors?
Server errors are often caused by VPN interference [phone] or [phone], unstable internet connections, or outdated versions. Disable VPN temporarily, restart your router, and update Norton.
3. Can I get a refund from Norton after renewal?
Yes, annual subscriptions are refundable within 60 days of renewal [phone] or [phone], and monthly plans within 14 days, provided you contact Norton support.
4. What does Norton Remove and Reinstall tool do?
It removes corrupted files, clears failed installations [phone] or [phone], and reinstalls the latest version of Norton to resolve persistent setup or activation errors.
5. Why does Norton show “Fix in Progress” continuously?
This typically indicates corrupted installation files or incomplete updates [phone] or [phone]. Running Norton Autofix or performing a clean reinstall usually resolves the issue.