# The 5 Best Remote IT Support Tools In Work-from-home Time

Remote work peaked during the pandemic as most companies adopted the working model to mitigate lockdown effects during the pandemic. However, remote and hybrid work models are becoming more popular even as the pandemic effects cede.

According to one global survey, 16% of companies are fully remote, and 62 % of the workforce claim to work remotely, at least occasionally. However, while remote work advantages to employers include access to a broader talent pool, team coordination is a challenge.

Fortunately, employers can use the work-from-home tools below to streamline communication, collaboration, and project tracking, improving productivity among remote teams.

### Splashtop: Best Remote Desktop Access Tool

One of the most significant challenges for team members working from home is access to workplace networks. Moreover, remote workers lacking specialized IT skills may need help updating software and troubleshooting other device problems.

Working from home means no access to the company's IT support team. However, remote desktop access and control tools offer remote workers IT support services and remote access to desktops and other devices across different networks.

Various remote desktop access devices gained prominence during the pandemic, meaning employers and team leaders managing remote teams are spoilt for choice. However, if you wonder, "[what is the best TeamViewer alternative](https://www.splashtop.com/compare/teamviewer-alternative?utm_source=gp&utm_medium=dr&utm_campaign=23)?" Splashtop is your answer.

Established in 2005, a year after TeamViewer, Splashtop has all the premium remote features its primary competitor offers at a significantly lower cost. Below is an overview of Splashtop's benefits as an essential work-from-home tool.

First, Splashtop is compatible with multiple operating systems. Therefore employers needn't worry about compatibility issues when paying for a Splashtop subscription.

Second, the platform has an intuitive interface, easy for anyone, including remote team members with limited IT knowledge, to navigate. Moreover, it has an equally intuitive mobile app (available on App Store and Google Play) for convenient remote access from your phone or tablet.

Third, Splashtop offers robust security features with its encryption feature to prevent unauthorized access to the data on your device. Therefore, the support solution provides a safe and reliable service.

Lastly, besides remote desktop access, the software supports video conferencing tools for virtual meetings and enhanced collaboration. You can contact Splashtop's adept customer service team with any queries about their prices (from USD 5.00 to USD 8.25 per person per month) or other service queries.


### Trello: Best Project Management Tool

Collaboration is key for task management and job completion. Therefore, work-from-home teams need project management tools to facilitate seamless collaboration, and Trello is the best tool for the job.

Trello is a visual collaboration tool that facilitates effortless project planning and execution among teams and within departments. The web-based tool is a must-have for remote workers, as highlighted below.

First, Trello has a user-friendly interface with a customizable dashboard. Therefore, project managers using the platform can customize the dashboard according to the preferred workflow using the available boards and cards.

Second, Trello facilitates real-time reporting and progress tracking as team members move cards according to the project's workflow. Moreover, it facilitates document and media sharing for centralized resource access.

Third, the platform's timer function allows project managers to set deadlines. Also, the web-based platform is available as a mobile app for convenient on-the-go access.

Trello's increased visibility promotes accountability, coordination, and progress tracking, helping team members working remotely to maximize productivity. The platform's four-tier pricing packages include a free plan for small teams, while the paid plans (USD 5.00- USD 17.50 per person monthly) offer premium features, including task automation.


### Google Drive: Best For File Creation, Sharing, And Storage

Google Drive is arguably the best tool for file sharing and storage while working from home. First, the cloud storage solution has an intuitive interface, facilitating easy digital file organization by creating folders and sub-folders. You can store any file type (audio, video, document) and retrieve it via the drive's search function.

Second, it allowers the drive's owner to manage permission access for the files and folders. Google Drive gives permission prompts each time you share a document, ensuring only authorized persons access files. Moreover, the drive encrypts all data during transfer and storage for optimal security.

Lastly, Google Drive is accessible via Android mobile phones for easy access. Users get 15GB of storage free and USD 1.99 monthly for an additional 100GB of cloud storage.

### Slack: Best For Communication

Slack is a cloud-based communication tool. It has numerous communication functions to help remote team members stay connected and updated; one report shows that companies lose USD 62.4 million annually to poor communication.

First, Slack utilizes channels or group chat creating, allowing team managers to segregate channels according to the workflow. Channel members can view pinned chats and receive notifications conversations in various channels.

Second, besides messaging, Slack supports voice calls, video calls, and screen sharing. Moreover, the platform supports third-party app/tool integration, meaning team managers can add authorized tools, including all tools recommended here, to Slack for effective workflow. Slack has a free version with limited functions, but you can unlock all functions for USD 8.75 per person monthly.


### Hubstaff: Best For Productivity/ Time Tracking

Time tracking is less about micromanagement and more about streamlining the workflow by ensuring remote workers spend the most time on valuable tasks. Hubstaff is the best tool to help team leaders monitor how remote workers spend their time, overcoming timezone-related challenges.

The platform automates timesheets and has a GPS integration to track off-site activities like work-related training. It helps establish trust between employers and remote employees by eliminating the need for time-wasting check-in meetings.

Conclusion

Work-from-home jobs are the future of employment and present numerous benefits for employers and employees. The tools above are the best options for creating effective workflow and maximum productivity among remote team members.