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# System prepended metadata

title: Behavior Question

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# Behavior Question

> These questions are categorized based on Amazon Leadership Principle, it can also applies to many other companies too

### CUSTOMER OBSESSION:  
* Walk us through a time when you helped a customer through a difficult process and what that looked like. 
* Who was the most difficult customer you ever deal with? What did you do to make the customer satisfied? 
* Tell me about a time when you did not meet a client's expectation. What happened, and how did you attempt to rectify the situation? 
* How will you handle the situation when you promise customer something but didn't do it 
* When you're working with a large number of customers, it's tricky to deliver excellent service to them all. How do you go about prioritizing your customers' needs? 
* Try to understand each customer's main request 
* Tell me about the last time you had to apologize to someone. 
* Tell me about a recent situation in which you had to deal with a very upset customer or co-worker. 
* Describe a time when you receive a critical feedback from a customer/client. How did you deal with it 

### OWNERSHIP:  
* When did you take a risk, make a mistake, or fail? How did you respond, and how did you grow from that experience? 
* Tell me about a time when you could not deliver a task in time, or had to leave a task unfinished 
* Tell me about a time you failed and what you learned from it 
* What is the worst mistake you ever made? What did you learn from it? 
* Tell me a time when you messed up something at work, how did you handle it 
* Tell me about a time when you had to work on a project with unclear responsibilities 

### INVENT AND SIMPLIFY:  
* Tell me a time when you created an innovative product 
* Tell me a time you find a new way to do something 
* Tell me about a time when you invented something 
* Tell me about a time when you gave a simple solution to a complex problem 
* Tell me a challenge you had where the best way forward was not clear cut. How did you decide what to do? 

### ARE RIGHT, A LOT:  
* Tell me a time you think you were right, but you were wrong 
* Tell me a time you think you were wrong, but you were right. 
* Tell me about a time when you had to work with incomplete data or information. 
### LEARN AND BE CURIOUS: 
* How do you find the time to stay inspired, acquire new knowledge, innovate in your work? 
* Tell me about a time when you influenced a change by only asking questions. 
* Tell me about a time when you solved a problem through just superior knowledge or observation. 

### HIRE AND DEVELOP THE BEST:  
* Tell me about a time when you had to deal with a poor performer on your team. 
* Tell me about a time when you mentored/coached someone. 

### INSIST ON THE HIGHEST STANDARDS:  
* Tell me about a time when you could have stopped working but persisted. 
* Tell me about a time when you couldn't meet your own expectations on a project. 
* Tell me about a time when a team member didn't meet your expectations on a project. 

### THINK BIG:  
* Tell me about a time when you proposed a new business. 
* Tell me about your proudest professional achievement. 
* Tell me about a time when you went way beyond the scope of the project and delivered. 
* How will you exceed your boss expectation? any experience about that? 
* Describe a time when you delivered something above the client's requirements 
* Talk about any contribution you did voluntarily 

### BIAS FOR ACTION:  
* Describe how you would handle a busy situation where three people are waiting for help from you. 
* Talk to each of them briefly and understand the situation, see if I can prioritize the tasks or done some tasks that can benefit more than one people first 
* How will you manage your time when you have many tasks at the same time? 
* Describe a time when you saw some problem and took the initiative to correct it rather than waiting for someone else to do it. 
* Tell me about a time when you took a calculated risk. 
* Tell me about a time when you did something without manager approval. 
* Tell me about a time when you had to deal with ambiguity 
* Tell me about a time you needed to get information from someone who wasn't very responsive. What did you do? 
* Teammate not showing up and responding to messages, try to reach him out through several different methods, have things done right after classes where he definitely show up 
* How would you solve problems if you were from Mars? 
* How will you do things when resource is limited? 
* How do you make decision when no sufficient data is around? 
* How do you make decision/impact on business when your supervisor is not around? 

### FRUGALITY:  
* Tell me about a time where you thought of a clever new way to save money for the company. 
* Tell me about a time when you had to work with limited time or resources. 

### EARN TRUST:  
* Tell me a time when you earned trust of a group. 
* Would you tell on a employee for stealing? 
* If you saw someone steal a quarter. Would you report it? 
* What would you do if you found out that your closest friend at work was stealing? 
* Talk to him, try to understand why, see if I can help, persuade him to return the stolen stuff and let him know it should not happens again 
* Tell me about a time when you had to tell someone a harsh truth. 
* What will you do if you see someone made a mistake 

### DIVE DEEP:  
* Tell me about a time when you had to dive deep into the data and the results you achieved. 
* Give me two examples of when you did more than what was required in any job experience. 
* Tell me about something that you learnt recently in your role. 

### HAVE BACKBONE, DISAGREE AND COMMIT :  
* Tell me about the most difficult interaction you had at work. 
* Tell me about a time when you did not accept the status quo. 
* Tell me about an unpopular decision of yours. 
* Tell me about a time when you had to step up and disagree with a team members approach. 
* Tell me about a time when your direct manager was instructing you to do something you disagreed with, how would you handle it? 
* Tell me about a time when you received negative feedback from your manager, how would you response 
* Tell me about a time when you had a conflict with your manager/colleagues 
* Tell me about a time when you have to persuade your manager/coworkers 
* What will you do if your boss arranges a mission that obviously cannot meet the deadline?  
* How would you communicate with your manager 
* Tell me about one bad/good thing your former manager would say about you 
* What will you do if you face a tricky / troublesome manager 

### DELIVER RESULTS:  
* Tell me about a time when you overcame an obstacle and delivered results. 
* Tell me about a time when you set a goal and were able to achieve your goal. 
* Tell me about a time when you had to handle a variety of assignments, how was the results? 
* Tell me about a difficult decision you've made in the last year. 
* What is the greatest challenge/achievement you've met, how did you overcome it? 
* What is the most difficult situation you have ever faced in your life? How did you handle it? 
* Job searching, ask for helps, ask for advice, find a mentor,  
* How do you overcome difficulties in new environments? 
* Tell me about a time when you were 75% of the way through a project, and you had to pivot strategy, how were you able to make that into a success story? 
* Tell me about a time when you were on the half way project, but you realized you were working on a wrong solution 
* Tell me about a time when you sacrificed short term goals for long term success 
* What would you do if somehow you misdirected 10,000 units of something? 

### Uncategorized  
* Tell me about a time when you took the lead on a difficult project 
* How would you handle a project that is expected to be behind schedule 
* Describe a time when you received criticism and how you handle it 
* Describe the most challenging project you've worked on so far 
* Most interesting project, talk about detailed information 
* What will you do if you face a project that you have no idea what to do? 
* Have you ever encountered a time you work with a bad teammate in a project? 
* Have you ever encountered a time you suddenly notice that you are the bad teammate in the team? 
* What will you do if there are some conflict between the teammate?
* What's your view on responsibility? Have you ever done something more than your responsibility?
* Talk about your work experience, what's your view on Amazon's customer obsession compare to your experience at different company?
* Do you agree with overcoming of the limits of yourself?
* Describe a situation in which you were able to convince someone to see things your way.
* Describe what Human Resource means to you.
* Do you know our CEO? How do you pronounce his name?
* Do you think you'll reach a point where you storm off the floor and never return?
* Focus on the learning from this story
* Give me an example of a time when you motivated others.
* Give me an example of a time when you showed initiative.
* Have you ever been a member of a group where two of the members did not work well together? What did you do to get them to work together?
* Here's a string with numbers from 1-250 in random order, but it's missing one number. How will you find the missed number?
* How will you handle the situation when you cannot meet the deadline?
* Minimize the impact to client
* How would you handle working with a team in India?
* How would you improve Amazon?
* How would you tell a customer what Wi-Fi is?Should we sell private label cleaning products?
* Tell me about a challenging client-facing situation and how you handled it
* Tell me about a team project you work on.
* Tell me about a time when you delegated a project effectively.
* The most challenging work/project. Describe that and tell why was it so.
* Walk me through your resume. Tell me what you're looking for at this stage of your career.
* What are three strengths of yours?
* What do you see as the most important part of amazon business model?
* What is the angle between the hour hand and minute hand in an analog clock?
* What is the most challenging part in your XXX experience?
* What one thing would you change about amazon?
* What was the hardest challenge you've overcome?
* What was your worst group experience? What have you learned from it?
* What would you do if you saw someone being unsafe at work?
* When have you used your fact-finding skills to solve a problem?
* Which Amazon leadership principle do you resonate most with?
* Why Amazon and why left current position.
* Why this position?
* Describe a time you got pushback.
* Describe a time when‍‌‌‍‌‌‍‌‍‍‍‍‍‌‌‌‌‍‍ you made significant contributions to a team
* What is the most proudest thing you've done at work
* Tell me a time you help another member in your team
* Tell me a example that failed to cooperate in a team
* Tell me about a decision for which data and analysis weren't sufficient to provide the right course and you had to rely on your judgment and instincts.
* Tell me about a time you have team member that couldn't keep up
* introduce yourself + project
* introduce project + did you have any trade-off when in harsh time? + do you receive any critical feedback? do you give others critic‍‌‌‍‌‌‍‌‍‍‍‍‍‌‌‌‌‍‍al feedback?
* do you have different thoughts with others? + do you learn something to simplify/improve your work?
* how did you solve hard problem? + did you do something out of your responsibility? 
* The biggest mistake you made   
  * Earn trust, customer obsession 
  * The mistake should not be too severe, you have to focus on what you insist to do for customer 
  * Customer can be teacher, classmate, team member 
* Most challenging project  
  * Highest standards 
  * How you get out of your comfort zone 
* Tell me a time you missed the deadline 
  * Customer obsession, Deliver Result 
  * Focus on how you minimize the impact, and not to affect customer 
  * Don't talk about impact on yourself 
* Tell me a time you disagree with a teammate or manager 
  * Earn trust 
  * Not forcing others to accept your opinions or obey with other with no reason 
  * Don't try to be the person who want keep harmony and no fights 
  * Reasons regarding customer or most important targets are good answer 
* Tell me a example when you took a risk / You do not have much time to make a decision 
  * Bias for action, ownership,  
  * Taking action is important and showing the will of taking responsibility 
  * EX: when a customer is look for a colleague that is not here and you jump out to do something voluntarily 
* Tell me a time you help others 
* Share a customer facing experiment 
