# Know Why You Can’t Update QuickBooks Payroll and How to Fix It

<p><span style="font-weight: 400;">Are you stuck in a situation that prevents you from updating your QuickBooks payroll? If yes, this blog can help. If you are wondering what leads you to such an issue, then we have provided a section mentioning the causes behind it. For instance, it might get hampered due to a wrong service key, an inactive payroll subscription, an outdated QB, and many more. Moreover, you are also suggested some solutions that have been proven effective in fixing such problems.</span></p>
<p><span style="font-weight: 400;">After knowing these concerns from many users, we conducted deep research about it and compiled this blog to help you rectify the issue. Read the blog carefully to know why you <strong>can’t update QuickBooks Payroll </strong><span style="font-weight: 400;">and how to resolve it.</span></span></p>
<blockquote>
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</blockquote>
<h2>Potential Causes Why You Can’t Update QuickBooks Payroll</h2>
<h2><span style="font-weight: 400;">This is a list of factors that may be causing the inability to update payroll in QuickBooks.</span></h2>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">The leading cause behind this can be damaged company files.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You are unable to update payroll due to a corrupt QB installation.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">If the service key is wrong.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">You lack the admin credentials required to update QB.</span></li>
<li style="font-weight: 400;">An inactive payroll subscription can lead to it. So, <strong><a href="https://quickbooksdatamigration.com/blog/reactivate-quickbooks-payroll-subscription/">reactivate QuickBooks Payroll subscription</a></strong><span style="font-weight: 400;"> to fix it.</span></li>
</ul>
<h2><span style="font-weight: 400;">Recommended Resolutions to Address QuickBooks Payroll Update Issues<br /></span></h2>
<p><span style="font-weight: 400;">If you have been stuck with a payroll update issue, these methods can help you. Try to implement each step and get out of the problem.</span></p>
<h3>Step 1: Update QBDT to the latest release</h3>
<ul>
<li style="font-weight: 400;">Go to the Help menu.</li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Choose </span><strong>Update QuickBooks Desktop</strong><span style="font-weight: 400;">.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Tap on</span><strong> Update Now</strong><span style="font-weight: 400;">.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Click on</span><strong> Get Updates</strong><span style="font-weight: 400;">.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Close QB and restart your computer to apply the update.</span></li>
</ul>
<p><span style="font-weight: 400;">Also, before attempting any troubleshooting methods, don’t forget to create a backup of your data. In case of a mishap, you will not have to worry about your crucial data.</span></p>
<h3><span style="font-weight: 400;">Step 2: Send usage data</span></h3>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Go to </span><strong>Employees</strong><span style="font-weight: 400;">.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Choose</span><strong> My Payroll Service</strong><span style="font-weight: 400;">.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Tap on </span><strong>Send Usage Data</strong><span style="font-weight: 400;">.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">In case this option is not available, move to the next step.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Head to </span><strong>Employees</strong><span style="font-weight: 400;">.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Click on </span><strong>Send Payroll Data</strong><span style="font-weight: 400;">.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">In the </span><strong>Send/Receive Payroll Data</strong><span style="font-weight: 400;"> windows, choose </span><strong>Send All</strong><span style="font-weight: 400;">.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Enter the payroll service pin if you are asked to do so.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">If it was successfully sent, download the payroll updates again.</span></li>
</ul>
<p style="text-align: center;"><strong>Recommended to Read: <a href="https://zekond.com/read-blog/259560_a-simple-way-to-create-a-invoice-in-quickbooks-online.html">How to Create an Invoice in QuickBooks Online?</a></strong></p>
<h3><span style="font-weight: 400;">Step 3: Identify stuck paychecks</span></h3>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Go to </span><strong>Edit</strong><span style="font-weight: 400;">.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Tap on </span><strong>Find</strong><span style="font-weight: 400;">.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Choose the </span><strong>Advanced </strong><span style="font-weight: 400;">tab.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Click on </span><strong>Advanced</strong><span style="font-weight: 400;">.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Hover over the </span><strong>Choose Filter </strong><span style="font-weight: 400;">section.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Click on </span><strong>Detail Level </strong><span style="font-weight: 400;">from the </span><strong>Filter </strong><span style="font-weight: 400;">list.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Choose </span><strong>Summary Only</strong><span style="font-weight: 400;">.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Move back to the </span><strong>Filter </strong><span style="font-weight: 400;">list and scroll down to the </span><strong>Online Status</strong><span style="font-weight: 400;">.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Choose </span><strong>Online to Send</strong><span style="font-weight: 400;">.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Select </span><strong>Find</strong><span style="font-weight: 400;">, and here you will see the paychecks that were not sent to Intuit.</span></li>
<li style="font-weight: 400;">Note down the “<strong>Number of matches</strong><span style="font-weight: 400;">” on the </span><strong>Find </strong><span style="font-weight: 400;">window.</span></li>
</ul>
<h2><span style="font-weight: 400;">Last Thoughts<br /></span></h2>
<p><span style="font-weight: 400;">We hope that this blog clearly explains to you why you can’t update QuickBooks Payroll. For this, we have outlined some common factors causing it, along with the solutions to eliminate the problem from the root. If you are still stuck with the problem and are thinking of consulting with an expert, dial +1.833.802.0002.</span></p>
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