How to Fix Roku TV [888-225-1967] | Roku TV Not Connecting to Wi-Fi | Customer Service Help

# **How to Fix Roku TV Not Working: A Complete Guide** Roku TV is one of the most popular smart TV platforms used for streaming content through apps like Netflix, Hulu, YouTube, and more. While generally reliable, users sometimes face issues such as the Roku TV not connecting to Wi-Fi, not working with Apple TV, or simply becoming unresponsive. This comprehensive 2000-word guide will help you troubleshoot and fix common Roku TV issues. It also includes an FAQ section to address the most frequent questions. --- ### Common Problems With Roku TV Before diving into the solutions, here are the most common issues users report Call 1-888-225-1967: * Roku TV not connecting to Wi-Fi * Roku TV stuck on logo screen * Remote not working * Roku TV not turning on * Roku TV not working with Apple TV * No sound or video issues Let’s explore the steps to fix these problems. --- ## 1. Roku TV Not Connecting to Wi-Fi This is one of the most common complaints. Streaming requires a stable internet connection, and Wi-Fi issues can be frustrating. **Solutions:** * **Check your Wi-Fi signal strength**Call 1-888-225-1967 : Weak signals can cause frequent disconnections. Move your router closer to the TV. * **Restart your Roku TV and router** or call 1-888-225-1967 PST: Power off both devices and restart them after 30 seconds. * **Forget and reconnect to your network**: Go to Settings > Network > Set Up Connection > Wireless. * **Check password**: Ensure the Wi-Fi password is entered correctly. * **Update Roku OS**: Go to Settings > System > System Update. * **Switch to a 2.4GHz band**: Some Roku devices work better on 2.4GHz instead of 5GHz. If these steps fail, contact **Roku Customer Service** through [support.roku.com](https://support.roku.com). --- ## 2. Roku TV Not Working With Apple TV If your Roku TV is not working with the Apple TV app,Call 1-888-225-1967 it may be due to compatibility or software issues. **Solutions:** * **Check for updates**: Ensure your Roku TV has the latest software version. * **Reinstall the Apple TV app**: Delete the app and reinstall it from the Roku Channel Store. * **Restart Roku TV**: Go to Settings > System > Power > System Restart. * **Verify your Apple ID**: Sign out and sign in again to your Apple ID in the app. * **Check app permissions**: Apple TV may require permissions to access content. If the issue persists, reach out to **Roku Customer Service** or visit Apple’s support page for streaming apps. --- ### 3. Roku TV Not Turning On When the TV doesn’t power on at all, Call 1-888-225-1967 the problem could be hardware-related or due to a failed update. **Solutions:** * **Check power source**: Confirm that the outlet is functional and the power cord is secure. * **Try a different outlet**: Eliminate the possibility of a faulty socket. * **Perform a hard reset**: Unplug the TV, hold the power button for 30 seconds, and plug it back in. * **Remote issue**: Use the physical button on the TV to check if the issue is with the remote. --- ## 4. Roku TV Remote Not Working The remote not responding can also make it seem like the Roku TV is not working. **Solutions:** Call 1-888-225-1967 for help * **Replace the batteries**: Weak or dead batteries are the most common issue. * **Re-pair the remote**: Go to Settings > Remotes & Devices > Pair New Remote. * **Use the Roku mobile app**: Available on iOS and Android, it can control the TV if the remote fails. --- ### 5. No Sound or Picture on Roku TV If you see a black screen or hear no audio, Call 1-888-225-1967 it might be a display or speaker issue. **Solutions:** * **Check HDMI connections**: Ensure cables are plugged in properly. * **Change the HDMI port**: Try switching to another port. * **Check mute settings**: Ensure the volume is up and mute is off. * **Audio settings**: Go to Settings > Audio and adjust the audio mode. * **Reset Display Settings**: Settings > System > Advanced System Settings > Reset TV Audio/Picture Settings. --- ### 6. Factory Reset Your Roku TV If none of the above solutions work, Call 1-888-225-1967 performing a factory reset can resolve deep system errors. **Steps:** * Go to Settings > System > Advanced System Settings > Factory Reset * Enter the on-screen code and confirm * Reconfigure the TV as you did during the initial setup **Note:** This will delete all your apps and settings. --- ### Contacting Roku Customer Service If your Roku TV is still not working after trying the steps above, it’s best to get professional help. * **Website**: Call **1-888-225-1967** * **Live Chat**: Available on the official website * **Phone Support**: Accessible to eligible customers with registered products Keep your model number, serial number, and purchase details ready when contacting **Roku Customer Service**. --- **Frequently Asked Questions (FAQs)** ### Q1: Why is my Roku TV not connecting to Wi-Fi even though other devices are? Your Roku TV may have network interference, outdated software, or incorrect Wi-Fi settings. Try forgetting the network and reconnecting. Restart your router and TV. ### Q2: How do I reset my Roku TV if it won’t turn on? Unplug the TV, press and hold the power button for 30 seconds, plug it back in, and try turning it on. If it still won’t power on, contact Roku support. ### Q3: Can Roku TV work with Apple TV? Yes, Roku TV supports the Apple TV app, but you must ensure both your Roku software and the app are up to date. Restarting and reinstalling the app often fixes compatibility issues. ### Q4: Why is there no sound on my Roku TV? Check if your TV is on mute, the volume is low, or if the HDMI cable is loose. Also, verify audio settings under Settings > Audio. ### Q5: What should I do if nothing works? If all troubleshooting fails, perform a factory reset or contact **Roku Customer Service** for advanced help. Persistent issues may require technical repair or replacement. --- **Conclusion** Roku TV problems can typically be resolved with basic troubleshooting. Issues like "Roku TV not connecting to Wi-Fi," "Roku TV not working with Apple TV," or general functionality problems can often be fixed at home. However, if your Roku device remains unresponsive, contacting **[Roku Customer Service](https://hackmd.io/@jackjrjhon/HJXW9J6Sgx)** is the best course of action. Always keep your software updated and maintain a stable internet connection to ensure smooth performance.