# 1-866-203-7571 How to Fix Brother HL L2370DW Paper Jam Issue
**Brother printer support specialists at 1-866-203-7571**
Paper jam errors are among the most common problems faced by laser printer users, and the **Brother HL-L2370DW** is no exception. While this monochrome laser printer is known for its reliability, speed, and wireless printing capabilities, improper paper handling, worn components, or environmental factors can occasionally lead to frustrating paper jam issues.
If your Brother HL-L2370DW printer frequently displays **“Paper Jam”**, stops printing midway, or pulls paper incorrectly, this comprehensive guide will help you diagnose and resolve the issue step by step. By following the methods below, you can fix most paper jam problems at home without professional assistance. However, if the issue persists, you can always contact Brother printer experts at **1-866-203-7571** for advanced support.
**Brother printer support specialists at 1-866-203-7571**
## Understanding Paper Jam Issues in Brother HL-L2370DW
Before jumping into solutions, it’s important to understand why paper jams occur. A paper jam happens when paper does not move smoothly through the printer’s paper path. This can occur at different stages—paper pickup, inside the printer, near the toner unit, or at the output tray.
### Common Symptoms of Paper Jam Issues
* “Paper Jam” or “Jam Inside” error on the printer display
* Printer stops printing suddenly
* Crumpled, torn, or stuck paper inside the printer
* Grinding or clicking noises during printing
* Blank pages or partially printed pages
Understanding the cause helps in applying the right fix rather than repeatedly clearing paper without solving the root problem.
**Brother printer support specialists at 1-866-203-7571**
## Common Causes of Brother HL-L2370DW Paper Jam
Several factors can trigger a paper jam. Below are the most common reasons:
1. **Incorrect Paper Type or Size**
Using paper that does not meet Brother’s specifications can cause frequent jams.
2. **Overloaded Paper Tray**
Loading too much paper in the tray puts pressure on pickup rollers.
3. **Worn or Dirty Paper Pickup Rollers**
Over time, rollers lose grip or accumulate dust.
4. **Torn Paper Pieces Left Inside**
Even a small paper fragment can repeatedly trigger jams.
5. **Improper Paper Alignment**
Paper not aligned correctly against the tray guides may feed unevenly.
6. **High Humidity or Damp Paper**
Moist paper sticks together and feeds multiple sheets at once.
7. **Foreign Objects Inside the Printer**
Staples, clips, or dust can block the paper path.
**Brother printer support specialists at 1-866-203-7571**
## Safety Precautions Before Fixing Paper Jam
Before you begin troubleshooting:
* Turn off the printer and unplug the power cord
* Allow the printer to cool down (laser printers can get hot)
* Gently remove paper—never pull forcefully
* Avoid touching internal electrical components unnecessarily
Following these precautions prevents damage to the printer and ensures your safety.
**Brother printer support specialists at 1-866-203-7571**
## Step-by-Step Guide to Fix Brother HL-L2370DW Paper Jam
### Step 1: Remove Jammed Paper from the Paper Tray
1. Turn off the printer and unplug it.
2. Pull the paper tray completely out.
3. Remove all paper from the tray.
4. Check for any jammed or torn paper inside the tray area.
5. Fan the paper stack to separate sheets.
6. Reload paper properly, ensuring it does not exceed the maximum fill line.
7. Adjust paper guides to fit snugly against the paper.
Reinsert the tray and check if the error is cleared.
**Brother printer support specialists at 1-866-203-7571**
### Step 2: Check Inside the Printer (Toner and Drum Area)
1. Open the front cover of the printer.
2. Remove the toner cartridge and drum unit assembly.
3. Look inside the printer for jammed paper.
4. Slowly pull out any stuck paper using both hands.
5. Check for small torn pieces and remove them carefully.
6. Reinstall the drum and toner unit properly.
7. Close the front cover.
This area is one of the most common locations for paper jams.
**Brother printer support specialists at 1-866-203-7571**
### Step 3: Remove Jammed Paper from the Back of the Printer
1. Go to the rear of the printer.
2. Open the back cover or rear access door.
3. Look for paper stuck in the fuser area.
4. Gently pull the paper out in the direction of normal paper movement.
5. Close the back cover securely.
If paper is stuck near the fuser, let the printer cool down first to avoid burns.
**Brother printer support specialists at 1-866-203-7571**
### Step 4: Inspect the Output Tray
Sometimes paper jams occur as the paper exits the printer.
* Check the output tray for jammed paper
* Remove curled or partially printed pages
* Avoid stacking too many printed pages in the output tray
Keeping the output area clear improves smooth paper exit.
**Brother printer support specialists at 1-866-203-7571**
## Cleaning the Paper Pickup Rollers
Dirty or worn rollers are a major cause of recurring paper jams.
### How to Clean Rollers
1. Turn off and unplug the printer.
2. Remove the paper tray.
3. Locate the paper pickup roller inside the tray cavity.
4. Use a lint-free cloth slightly dampened with water.
5. Gently rotate and clean the roller.
6. Let it dry completely before reassembling.
Cleaning rollers restores proper grip and reduces misfeeds.
**Brother printer support specialists at 1-866-203-7571**
## Using the Correct Paper for Brother HL-L2370DW
Always use paper that meets Brother’s recommended specifications.
### Recommended Paper Types
* Plain paper (20–24 lb)
* Laser-compatible paper
* Recycled paper (high-quality)
### Avoid Using
* Curled, wrinkled, or torn paper
* Damp or humid paper
* Glossy or inkjet-only paper
* Mixed paper sizes in one tray
Correct paper usage significantly reduces paper jam frequency.
**Brother printer support specialists at 1-866-203-7571**
## Adjusting Paper Settings in Printer Driver
Incorrect driver settings can also cause paper jams.
1. Open **Control Panel** on your computer.
2. Go to **Devices and Printers**.
3. Right-click on **Brother HL-L2370DW**.
4. Select **Printing Preferences**.
5. Ensure the paper size and type match the loaded paper.
6. Apply settings and try printing again.
Matching software and hardware settings prevents feeding errors.
**Brother printer support specialists at 1-866-203-7571**
## Resetting the Brother HL-L2370DW After Paper Jam
After clearing the jam, resetting the printer can help.
### Simple Reset Method
1. Turn off the printer.
2. Unplug it from the power source.
3. Wait for 5–10 minutes.
4. Plug it back in and turn it on.
This clears temporary error states and allows the printer to recalibrate.
**Brother printer support specialists at 1-866-203-7571**
## Preventing Future Paper Jams
Prevention is always better than repeated troubleshooting.
### Best Practices
* Store paper in a dry, flat place
* Do not overload the paper tray
* Clean rollers every few months
* Remove printed pages from the output tray regularly
* Use genuine Brother toner cartridges
* Avoid printing on damaged paper
Following these tips can dramatically reduce paper jam issues.
**Brother printer support specialists at 1-866-203-7571**
## When to Replace Paper Rollers or Parts
If paper jams continue even after cleaning and proper paper use, the pickup rollers or separation pads may be worn out.
### Signs You Need Replacement
* Printer pulls multiple pages at once
* Paper does not feed at all
* Frequent jams despite correct paper
In such cases, contacting professional support is recommended.
**Brother printer support specialists at 1-866-203-7571**
## Advanced Troubleshooting and Professional Help
If you’ve tried all the steps above and the problem persists, it may indicate:
* Internal sensor malfunction
* Fuser unit issue
* Mechanical wear requiring replacement
For advanced troubleshooting and expert assistance, contact **Brother printer support specialists at 1-866-203-7571**. Trained technicians can guide you through advanced diagnostics or recommend repair solutions.
**Brother printer support specialists at 1-866-203-7571**
## Frequently Asked Questions (FAQs)
### Why does my Brother HL-L2370DW keep jamming?
Frequent jams are usually caused by worn rollers, incorrect paper type, overloading the tray, or torn paper stuck inside.
### Can low-quality paper cause paper jams?
Yes, poor-quality or damp paper is a major cause of paper jams in laser printers.
### How often should I clean my printer rollers?
Cleaning every 2–3 months or after heavy usage is recommended.
### Is it safe to remove jammed paper myself?
Yes, as long as the printer is turned off and you pull paper gently in the correct direction.
**Brother printer support specialists at 1-866-203-7571**
## Conclusion
Paper jam issues in the **Brother HL-L2370DW** printer can be frustrating, but they are usually easy to fix with proper guidance. By understanding the causes, carefully removing jammed paper, cleaning rollers, using the right paper, and maintaining your printer regularly, you can restore smooth and reliable printing performance.
If the problem becomes persistent or complex, don’t hesitate to seek expert help. Call **1-866-203-7571** to get professional support for your Brother HL-L2370DW printer and ensure uninterrupted printing.
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