# 1-866-203-7571 How to do HP Smart Tank 5100 WiFi Setup?
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Getting your **HP Smart Tank 5100** connected to Wi-Fi opens up printing from phones, tablets, and laptops without messy cables. This guide walks you through everything: unboxing, filling inks, connecting to Wi-Fi (multiple methods), installing drivers and the HP Smart app, troubleshooting common errors, tips for reliable wireless printing, and answers to frequently asked questions. If you prefer live help, call **1-866-203-7571** for support.
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## Quick overview — what you’ll do
1. Unbox and prepare the printer.
2. Fill the integrated ink tanks and let the printer prime.
3. Power on and perform initial setup on the printer control panel.
4. Choose a Wi-Fi connection method:
* WPS (if your router supports it)
* Standard Wi-Fi via the HP Smart app (recommended)
* USB temporary connection to configure Wi-Fi (if wireless fails)
5. Install HP Smart on your computer/phone/tablet or install full drivers on PC/Mac.
6. Add the printer to devices and test a print.
7. Troubleshoot any connection or printing problems.
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## Before you start — checklist
* Active Wi-Fi network name (SSID) and password. Confirm exact spelling and capitalization.
* A smartphone, tablet, or computer on the same Wi-Fi network.
* A router that supports 2.4 GHz (HP Smart Tank printers usually need 2.4 GHz; some routers separate bands).
* Patience — filling tanks and priming can take 10–20 minutes.
* USB cable (only needed for temporary wired setup).
* If you want phone support, the number again: **1-866-203-7571**.
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## Step 1 — Unboxing and physical setup
1. Remove printer from the box and peel off all protective tapes and packing materials inside and around the print head carriage and paper trays.
2. Place the printer on a stable, level surface near your router and power outlet.
3. Lift the ink tank cover or refill access (follow the quick start sheet that came in the box).
4. Remove ink bottle caps and open the bottles as instructed. Match each bottle color with the tank color (cyan, magenta, yellow, black).
5. Pour ink slowly into the corresponding tanks until they reach the indicated fill lines. Don’t overfill.
6. Replace tank caps and wipe any spilled ink with a damp cloth; avoid touching the electrical contacts.
**Tip:** Work on a protected surface — inks can stain.
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## Step 2 — Power on and initial priming
1. Connect the power cord and press the power button.
2. The printer will usually run an initial charge and priming routine. Let it complete automatically — do not turn off the printer.
3. When prompted from the control panel, set language, region, and date/time if required.
4. If the printer shows an ink charge progress, allow it to finish. This can take up to 15 minutes.
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## Step 3 — Prepare your Wi-Fi network
* Confirm your Wi-Fi network name (SSID) and password.
* If your router has dual bands (2.4 GHz and 5 GHz), connect your phone/computer to the **2.4 GHz** network or ensure the router allows both bands on the same SSID. HP Smart Tank printers find the 2.4 GHz band most reliably.
* If you have a guest network or enterprise Wi-Fi (with login portals), use your home/office main network instead — guest portals are incompatible.
* Temporarily disable VPNs on the device used for setup.
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## Step 4 — Choose a connection method
There are three common ways to connect your HP Smart Tank 5100 to Wi-Fi:
### A. Recommended — HP Smart app (smart-install)
This is the easiest for smartphones/tablets and many computers.
**On your phone/tablet:**
1. Download and install **HP Smart** from the App Store (iOS) or Google Play (Android).
2. Open HP Smart and allow permissions (location, Bluetooth if asked).
3. Tap the “+” (Add Printer) or “Set Up a New Printer”.
4. The app will scan for nearby printers. If it finds your HP Smart Tank 5100, pick it and follow prompts.
5. The app will ask for your Wi-Fi network and password — enter them. The app sends the credentials to the printer so the printer joins your network.
6. Wait until the app shows a “Connected” status. Print a test page from the app to confirm.
**On Windows/Mac:**
1. Download HP Smart for Windows from Microsoft Store, or HP Easy Start / HP Smart from HP’s website for macOS.
2. Run the installer and follow on-screen directions — the app will try to discover your printer and configure Wi-Fi.
**Benefits:** Simple, guided, includes firmware updates and cloud printing features.
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### B. WPS push button (router must support WPS)
WPS is faster but not every router supports it and some people disable it for security.
**Steps:**
1. On the printer control panel, go to Network or Wireless settings and choose WPS setup (may be labeled “WPS Push Button”).
2. Within 2 minutes, press the WPS button on your router.
3. The printer and router will communicate and the printer should join the network automatically.
4. Confirm on the printer display that it’s connected, then print a test page.
**Limitations:** WPS does not work on networks using enterprise authentication (WPA-Enterprise) or captive portals. If WPS fails, use HP Smart method.
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### C. Temporary USB setup (useful when wireless setup fails)
If wireless discovery isn’t working, you can temporarily connect your printer to a computer via USB to configure Wi-Fi.
**Steps:**
1. Connect the printer to your computer with a USB cable.
2. Download HP Easy Start or full drivers from HP’s support site and run the installer.
3. During installation, choose the wireless setup option — the installer will transfer Wi-Fi credentials to the printer via USB.
4. After the installer confirms the printer joined Wi-Fi, disconnect the USB cable.
5. Verify the printer stays connected wirelessly by printing from another device on the same network.
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## Step 5 — Install drivers and software (PC/Mac)
* **Windows:** Use the Microsoft Store HP Smart app for basic printing. For full features (scan utility, firmware updates), visit HP’s support site, search for “HP Smart Tank 5100 drivers” and download the full software package or HP Easy Start.
* **macOS:** Download HP Easy Start or the full driver package from HP Support for macOS. macOS may automatically add the printer if it’s on the same network (System Preferences → Printers & Scanners → +).
* **Linux:** Use CUPS and HPLIP (HP Linux Imaging and Printing). Install HPLIP via your distribution’s package manager and use `hp-setup` to add the printer.
**Note:** If you’re connecting multiple devices, install HP Smart on each phone/tablet and add the same printer.
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## Step 6 — Print, scan, and mobile printing
* From HP Smart you can print photos, documents, and web pages and scan directly to your device.
* For Android and iOS, HP Smart integrates with mobile sharing. Look for “Print” in share menus or use the app’s scan and print features.
* To print from any device on the same network, add the printer in your device’s printer settings.
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## Troubleshooting — common Wi-Fi setup problems
### 1. Printer not found by HP Smart app
* Make sure your phone is on the same Wi-Fi network.
* Ensure printer is powered on and in setup mode (control panel shows Wi-Fi symbol or “Ready”).
* Restart printer, phone, and router.
* Turn off mobile data during setup (sometimes phones choose cellular instead of Wi-Fi).
* Temporarily disable firewall or security software on computers.
* Use USB temporary setup if necessary.
### 2. Printer connects then drops off the network
* Check router distance and interference; move printer closer temporarily to router for setup.
* Ensure router firmware is up to date.
* If your router uses MAC filtering, add the printer’s MAC address (find in printer network settings).
* Assign a static IP to the printer in router settings or reserve a DHCP lease.
* If the router reboots frequently, set the printer to reconnect automatically (usually default).
### 3. Wi-Fi password incorrect error
* Re-enter password exactly (case sensitive).
* If your network name has special characters, try renaming the SSID temporarily to simpler name just for setup.
* Confirm you’re connecting to the 2.4 GHz SSID.
### 4. Printer stuck on “Obtaining IP address”
* Restart router and printer.
* Temporarily disable AP isolation or client isolation in router settings.
* Try setting a manual IP in the printer’s network menu (advanced users).
### 5. HP Smart says offline but printer is connected
* On computer, open Printers & Scanners and set the printer as default, then right-click → Use Printer Online.
* Remove and re-add the printer in system settings.
* On mobile, force close and reopen HP Smart.
### 6. Firmware update failed
* Ensure stable internet connection.
* Try updating firmware via HP Smart on a computer connected by USB if Wi-Fi update fails.
* Do not power off printer during firmware update.
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## Network and router tips for a reliable connection
* **Use 2.4 GHz during setup**: Many printers prefer 2.4 GHz. If your router uses band steering, ensure the device is actually connecting to 2.4 GHz during setup.
* **Assign a reserved IP**: Reserve the printer’s IP in your router to avoid future conflicts and improve reliability.
* **Disable guest network**: Guest networks often block device-to-device communication.
* **Avoid VPNs during setup**: Turn them off temporarily.
* **Check firewall**: Home firewalls typically aren’t an issue, but advanced settings can block printer traffic.
* **Place printer and router well**: Avoid thick walls and devices like microwaves that can cause interference.
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## Security considerations
* Use WPA2 or WPA3 security on your Wi-Fi (avoid unsecured/open networks).
* Disable WPS after setup if you don’t use it — WPS can be a security risk.
* Keep your printer firmware up to date to patch vulnerabilities that could allow unauthorized access.
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## Maintenance tips to keep Wi-Fi printing smooth
* Keep firmware and HP Smart app updated.
* Turn the printer off and on weekly if not used often to maintain network presence.
* If you frequently move your router or change SSID/password, note you’ll need to reconfigure the printer.
* Keep ink tanks topped up to avoid drying and head clogs — the Smart Tank design is forgiving but still needs basic upkeep.
* Use original HP inks for best compatibility and printhead longevity.
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## Advanced: Manual IP and DNS settings
If you have network knowledge and the printer needs to work in a complex network environment:
* Access the printer’s Embedded Web Server (EWS) by typing its IP address into a browser.
* Navigate to the Network tab to set static IP, subnet mask, gateway, and DNS.
* Save settings and restart the printer.
* Use EWS to view diagnostics and network logs if troubleshooting continues.
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## Testing and verification
1. Print a Network Configuration Page from the printer menu — it lists IP, SSID, signal strength, and connection method.
2. Print a test page from HP Smart and from your computer to confirm both mobile and desktop printing work.
3. Scan a document back to your phone or PC to check scanning over network works.
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## When to call support
If you’ve exhausted the steps above and the printer still won’t connect or behaves inconsistently, contact HP Support. If you prefer phone help or need guided setup, call **1-866-203-7571** and have these ready:
* Printer model (HP Smart Tank 5100)
* Serial number (on label)
* Router model and firmware version
* Exact error messages shown on printer or app
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## Frequently Asked Questions (FAQ)
**Q: Does the HP Smart Tank 5100 support 5 GHz?**
A: Many HP printers are compatible with 2.4 GHz networks. While some can detect 5 GHz, connection reliability is highest on 2.4 GHz. If in doubt, connect devices to 2.4 GHz for setup.
**Q: Can multiple devices use the printer wirelessly?**
A: Yes — once the printer is on the same Wi-Fi network, any authorized device on that network can print.
**Q: What if my Wi-Fi uses a captive portal (like at school or cafe)?**
A: Printers can’t register through captive portals. Use a standard network or connect via USB temporarily.
**Q: How do I change Wi-Fi network after setup?**
A: Open HP Smart → Printer Settings → Wireless Setup, or run the Wireless Setup Wizard from printer’s control panel to enter new network credentials.
**Q: Will the printer work with Google Cloud Print?**
A: Google Cloud Print was deprecated in December 2020. Use HP Smart cloud printing or native mobile printing features (AirPrint for iOS, Mopria for Android).
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## Troubleshooting checklist (quick)
* Printer and mobile/computer on same SSID? Yes → continue.
* Entered correct Wi-Fi password? Yes → continue.
* 2.4 GHz connection? If no, switch to 2.4 GHz for setup.
* Firewall or VPN disabled? Yes → continue.
* Try WPS or USB temporary setup if HP Smart fails.
* Reboot router/printer/phone before retrying.
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## Final tips and best practices
* Keep the HP Smart app installed — it simplifies scanning, firmware updates, and cartridge monitoring.
* Label your SSID and password in a safe place; if you change them, update printer immediately.
* If sharing printer in a business environment, consider Ethernet or a print server for stability.
* For frequent printing from mobile, enable “Print Anywhere” (HP+ or cloud features) if supported — note HP+ may require registration and use of original HP ink.
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## Conclusion
Setting up Wi-Fi on the **HP Smart Tank 5100** is straightforward with the HP Smart app, WPS, or temporary USB configuration. Follow the sequence: unbox → fill inks → perform initial setup → use HP Smart to add Wi-Fi → install drivers → test print. When problems come up, the troubleshooting steps here cover most situations — check SSID/password, try 2.4 GHz, restart devices, reserve an IP, or use USB to push settings.
If you want direct assistance or a technician to walk you through the steps on the phone, call **1-866-203-7571** for live support. Good luck — once connected you’ll enjoy hassle-free wireless printing, scanning, and mobile printing from all your devices.
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