# YellowG YellowG is a cutting-edge generative AI technology developed by Yellow.ai. It excels in natural language generation, providing customizable, multimodal output and adaptive responses. With contextual understanding, scalability, and privacy focus, YellowG evolves continuously, adapting to dynamic user needs and incorporating cutting-edge technologies for enhanced performance. ## YellowG features The following tables consist of features that fall under YellowG in each module. :::note Features marked as **No** in the tables require upgrading your account to access them. For steps to upgrade and select the most suitable plan, please contact our team at support@yellow.ai. ::: ### Studio | Feature | Description | Example | Documentation | Available on Freemium | |---------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------|------------|-----------------------| | KB (Knowledge Base) | Easily turn your website into a smart bot that answers questions without any effort from you. Just give us your website link, and the bot is good to go, responding accurately. | A customer asks about business hours, and the bot instantly provides the accurate information sourced from the website. | [Documentation](https://docs.yellow.ai/docs/platform_concepts/studio/kb/overview) | Yes | | AI Copilot | Our AI Copilot, powered by GPT-4, makes creating conversation flows a breeze. No more manual work or downloading templates. Just tell us what you need, and our bot generates flows automatically, saving you time and effort. | A company automates the process of handling product returns by inputting requirements, and the bot generates a return flow without manual effort. | [Documentation](https://docs.yellow.ai/docs/platform_concepts/studio/build/Flows/ai-copilot) | Yes | | Dynamic Chat Node | Design conversations easily by typing instructions directly, without the need for building nodes or complex flows. Simply type your instructions, and the bot handles the conversation accordingly, saving you time. | A loan bot guides the conversation with users to provide details on various loan options and assist them in purchasing a loan. It seamlessly manages all aspects of the conversation without requiring individual configuration for each part. | [Documentation](https://docs.yellow.ai/docs/platform_concepts/studio/dynamicchatnode) | No | | Prompt Executor | Process user prompts instantly, fetching responses from the AI model and displaying them to users as specified. It simplifies interaction by responding promptly to user inputs. | When a user requests the top ten tourist attractions in a particular location, the bot retrieves real-time availability and promptly presents immediate options. | [Documentation](https://docs.yellow.ai/docs/platform_concepts/studio/build/nodes/action-nodes#113-prompt-executor-node) | Yes | | Product Search Node | Show products from your catalog and guide the conversation based on the user's product choices, streamlining the search process. | A customer searches for a laptop, and the bot retrieves relevant options from the catalog based on preferences. | [Documentation](https://docs.yellow.ai/docs/platform_concepts/studio/build/nodes/prompt-nodes#310-product-search) | Yes | ### Inbox :::info All the features listed below are gated, please upgrade to a paid plan to use them. ::: | Feature | Description | Example | Documentation | |-----------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------| | Summarize chat | Provides a summary of customer-bot or agent interactions for analysis and trend spotting. Saves time for agents by condensing lengthy conversations. | After a chat session, the bot generates a summary highlighting key points discussed and suggesting improvements. | [Documentation](https://docs.yellow.ai/docs/platform_concepts/inbox/chats/genai#summarize-chat-conversation) | | Tone Change | Assists agents in maintaining a professional tone while responding to customers. | An agent adjusts the tone of their response to be more empathetic and understanding, using the Tone Change feature. | [Documentation](https://docs.yellow.ai/docs/platform_concepts/inbox/chats/genai#change-the-tone-of-a-typed-message) | | Reply suggestion | Offers summarized suggestions for replies to assist agents in crafting effective responses. | An agent receives concise suggestions for addressing a complex customer query, improving response efficiency. | [Documentation](https://docs.yellow.ai/docs/platform_concepts/inbox/chats/genai#reply-suggestions-for-conversation-improvement) | ### Engage | Feature | Description | Example | Documentation | |---------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------| | AI-based Flow campaign | YellowG streamlines campaign creation by analyzing audience data and historical performance to generate personalized flows, optimizing user experience and maximizing marketing efforts. | Let's say you're a marketing manager launching a new product campaign. Our AI technology analyzes audience demographics, past campaign performance, and user interactions to generate personalized flows for different customer segments. These flows adapt based on user engagement, saving time and resources for marketers to focus on refining their overall marketing strategy and achieving better outcomes. | [Documentation](https://docs.yellow.ai/docs/platform_concepts/engagement/flow-ai#docusaurus_skipToContent_fallback) | ### Email automation | Feature | Description | Example | Documentation | Available on Freemium | |-------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------|-----------------------| | Email Automation | Email automation enhances communication by automating customer email handling. This virtual assistant allows businesses to efficiently manage repetitive tasks, ensuring timely and effective email interactions. | When a customer sends a request to the company asking about the shipment status of their order, the email bot requests their order number and promptly responds with the current status of the shipment. | [Documentation](https://docs.yellow.ai/docs/platform_concepts/emailautomation) | No |