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# System prepended metadata

title: Introduction to Yellow.ai

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# Introduction to Yellow.ai

Yellow.ai is an online platform that helps you create powerful AI driven bots. The combined capabilities of human and AI lets you provide best customer support experience. The platform allows you to connect bot users to human techies, manage the bots on multiple channels, integrate with third party applications,run campaigns, and measure the performance of these bots.

## 1. Explore Yellow.ai

Here's a list of the wide variet of features our platform has got to offer

* Create efficient bots in **[Studio](https://docs.yellow.ai/docs/platform_concepts/studio/overview)**. These bots can be used to help your customers with a particular piece of information, carry out certain actions, connect them to a live agents, etc. 

* Measure the perfomance of your bot such as customer location, successful API calls, customer engagement time, etc in **[Insights](https://docs.yellow.ai/docs/platform_concepts/growth/growth)**. They help you make better business decisions. 

* Manage live customer queries from multiple channels in **[Inbox](https://docs.yellow.ai/docs/platform_concepts/inbox/inbox)**. It's a one stop solution to attend customer queries via emails and chats, stack FAQs, evaluate the metrics of live agents and more. 

* Run marketing campaigns using [**Engage**](https://docs.yellow.ai/docs/platform_concepts/engagement/engage).This can be in the form of messages, emails, in-app banners,etc. 

* [Channels](https://docs.yellow.ai/docs/platform_concepts/channelConfiguration/overview)  are platforms via which you can run your bots. Yellow.ai offers 35+ channels and a one-time connectivuty setup. 

* Integrate your Yellow.ai platform with various other third party applications to access their functionalities in [**Integrations**](https://docs.yellow.ai/docs/platform_concepts/appConfiguration/overview).

* Build bots easily from our readily available templates. These templates have been designed to suit different business use cases and industries. Pick the one that suits you from our collection of templates at **Marketplace**.



| Modules | Descriptions |
| -------- | -------- | 
| [Studio](https://docs.yellow.ai/docs/platform_concepts/studio/overview)  | Create user-friendly and efficient bots here . These bots can be used to help your customers with a particular piece of information, carry out certain actions, connect them to live agents, etc.   |
|[Inbox](https://docs.yellow.ai/docs/platform_concepts/inbox/inbox)|Manage live customer queries by connecting with live agents on multiple channels. It's a one stop solution to attend customer queries via emails and chats, stack FAQs, evaluate the metrics of live agents and more. |
|[Insights](https://docs.yellow.ai/docs/platform_concepts/growth/growth)| Measure the perfomance of your bot such as customer location, successful API calls, customer engagement time, etc in . They help you make better business decisions. |
|[Engage](https://docs.yellow.ai/docs/platform_concepts/engagement/engage)|Run marketing campaigns on Engage. This can be in the form of messages, emails,inbound campaigns,outbound campaigns,etc.|
[Channels](https://docs.yellow.ai/docs/platform_concepts/channelConfiguration/overview)| Channels are platforms via which you can run your bots. Yellow.ai offers 35+ channels and a one-time connectivuty setup. |
[Integrations](https://docs.yellow.ai/docs/platform_concepts/appConfiguration/overview)| Integrate your Yellow.ai platform with various other third party applications to access their functionalities in our out of the box module.|
[Marketplace](https://docs.yellow.ai/docs/platform_concepts/marketplacetemplates/intro)| Build bots easily from our readily available templates. These templates have been designed to suit different business use cases and industries. Pick the one that suits you from our collection of templates at Marketplace.





## 2. Get Help

Apart from our knowledge base, we also have training materials for our product.

[LMS](https://ascend.yellow.ai/) - This course will educate you on the inside out of yellow.ai . 

Yellow.ai [Youtube](https://www.youtube.com/channel/UCagDUPsrF0yS5KX1hckaUzw/videos) - Product videos that will walk you through all the features.

We have a 3-day live training session where our product experts will guide you on every aspect of the product. Click [here](https://ascend.yellow.ai/training-registration) to register.

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**Next Step**

Go to [cloud.yellow.ai](https://cloud.yellow.ai/) to signup. Refer to this [link](https://docs.yellow.ai/docs/platform_concepts/getting-started) for detailed steps on signing up and setting up your account.







