# Whats New Jan 24

## Yellow-G

### Set the tone of your bot for a personalized user experience

Tailor your bot's tone to match your preferred response style. Yellow.ai provides four distinct tones, allowing you to customize your bot's interactions with the users.

**[Read docs](https://docs.yellow.ai/docs/platform_concepts/studio/kb/advancedsettings#set-tone-for-your-bot-responses)**

The tones are as follows:

| Tones | Descriptions | Example |
|---------------------|---------------------------------------------------------------|------------------------------------------------------------------|
| Empathetic | Responds in a way that acknowledges and reflects the user's emotions. | <img src="https://i.imgur.com/J41xQmE.png" alt="drawing" width="70%"/> |
| Formal | Uses a professional and formal tone in responses. | <img src="https://i.imgur.com/fTfC4JQ.png" alt="drawing" width="70%"/> |
| Short Answers | Conveys information concisely with brief responses and minimal descriptions. | <img src="https://i.imgur.com/V7UUsvi.png" alt="drawing" width="70%"/> |
| Instructions based | Provides responses in a clear instructional format. | <img src="https://i.imgur.com/xn3jBdH.png" alt="drawing" width="70%"/> |

### Automate fallback messages for proactive suggestions

This feature lets the bot show the closest best options as a fallback when the bot does not understand user queries. The fallback message can be customized based on your preference.

[**Read docs**](https://docs.yellow.ai/docs/platform_concepts/studio/kb/advancedsettings#automate-fallback-for-your-bot)

**Fallback message:**

<img src="https://i.imgur.com/E5TIZkO.png" alt="drawing" width="50%"/>

**Result:**

<img src="https://i.imgur.com/v1D5hUQ.png" alt="drawing" width="50%"/>

### Introducing Prompt Executor node for real-time responses

Use the Prompt Executor node to retrieve real-time responses from a language model and showcase them to your users.

**[Read docs](https://docs.yellow.ai/docs/platform_concepts/studio/build/nodes/action-nodes#113-prompt-executor-node)**


### Improved bot logs for simplified debugging

The debug logs will now be accessible real-time for **Sandbox** and **Staging** directly from the ongoing conversation. For **Production**, it will be available 15 minutes after the conversation ends.

[**Read docs**](https://docs.yellow.ai/docs/platform_concepts/studio/build/bot-logs)

## Email Automation

### Streamlined workflows and enhanced customer support with automated emails

Enhance communication efficiency with email automation, where customer emails are automatically managed. Businesses can leverage this virtual assistant to handle repetitive tasks, ensuring timely and effective email interactions.

**[Read docs](https://docs.yellow.ai/docs/platform_concepts/emailautomation)**

<img src="https://i.imgur.com/5G0GUER.png" alt="drawing" width="80%"/>

## Chat widget

### Domain whitelisting for controlled access and robust protection

Domain whitelisting allows you to secure your chatbot and ensures chatbot acces only in authorized domains. It prevents unauthorized users from copying the script and embedding the bot on their websites and Mobile SDK apps (Android and iOS apps).

**[Read docs](https://docs.yellow.ai/docs/platform_concepts/channelConfiguration/domain-whitelisting)**

<img src="https://i.imgur.com/VDKGR9u.png" alt="drawing" width="70%"/>

## Yellow's Support on Inbox

### Refine ticket filtering with custom views

Manage support tickets with customized filters, streamlining prioritization and categorization. This feature enhances efficiency by allowing agents to focus on specific criteria, ensuring a more organized and responsive resolution process.


### Seamlessly access specific chats with custom views

Custom views offer organized sorting and easy access to specific chat categories. With filters based on various criteria, they offer a personalized experience, allowing agents to highlight critical information and admins to oversee chats in specific categories.

**[Read docs](https://docs.yellow.ai/docs/platform_concepts/inbox/chats/customview)**


### AI-generated solutions for reply suggestions

Reply suggestions feature is now enhanced by providing summarized AI-generated solutions for customer queries.

**[Read docs](https://docs.yellow.ai/docs/platform_concepts/inbox/chats/genai#reply-suggestions-for-conversation-improvement)**


## Reporting & Analytics

### Introducing Group by feature for Integer columns

When dealing with a column containing integer values, you can use the Group By feature. Without adding buckets, the generated data will be extensive, including all the integer numbers present in the table.

<img src="https://i.imgur.com/OXaOX1B.png" alt="drawing" width="60%"/>

### Introducing Knowledgebase report

You can use DataExplorer to review queries handled by the Knowledge Base (query-answer pairs), visualize deflection rates, and analyze resolution rates. This provides insights into ongoing processes, helping agents in identifying areas of failure.

**[Read docs](https://docs.yellow.ai/docs/cookbooks/insights/eventdescriptions#knowledge-base-report-table)**