---
title : Locobuzz Live Chat
sidebar_label : Locobuzz Live Chat
---

Yellow.ai’s integration with [Locobuzz Live Chat](https://locobuzz.com/) lets you connect with the live chat agents of Lococbuzz to resolve your support queries.

Changes made in https://hackmd.io/feGxc4qGTMC04TwAhSo2lw?both

## 1. Connect Locobuzz with Yellow.ai

To configure Locobuzz integration in your yellow.ai account, follow these steps.

### 1.1 Enable the integration in Yellow.ai's **Integration** module

1. Login to [cloud.yellow.ai](https://cloud.yellow.ai/auth/login) and click the **Integrations** module on the top left corner of your screen.

<img src="https://i.imgur.com/3QjKjML.png" alt="drawing" width="100%"/>

2. Search for **Locobuzz Live Chat** or choose the category named **Live chat** from the left navigation bar and then click on **Locobuzz Live Chat**.

<img src="https://i.imgur.com/1WHnKoj.png" alt="drawing" width="100%"/>

3. Fill in the required fields.
* Api Key (To be provided by the client/locobuzz spoc of the client)
* Company Name (To be provided by the client/locobuzz spoc of the client)
* Api Domain (To be provided by the client/locobuzz spoc of the client)
* Channel Id (To be provided by the client/locobuzz spoc of the client)
* Ticket Queue Message (This message will be displayed if the ticket goes into a queued state).

4. Once you're done, click **Connect**.

### 1.2 Configure webhook URL in Locobuzz Dashboard

Copy the webhook url mentioned in the **Instructions** section of the **Locobuzz Integration Card**. Append the region of your bot to the domain of the webhook url. r1/r2/r3/r4/r5 are the regions of your bot.

For example if the domain is https://cloud.yellow.ai, you need to change it to https://r1.cloud.yellow.ai if the region of the bot is r1. If the bot belongs to India region, you can use origin domain itself.

### 1.3 Enable events in Yellow.ai bot

1. Login to cloud.yellow.ai and click the **Studio** module on the top left corner of your screen.

<img src="https://i.imgur.com/ZjnJZOf.png" alt="drawing" width="100%"/>

3. Click **Event** on the left navigation bar and click **Integrations**.

<img src="https://i.imgur.com/ZfhIyQi.png" alt="drawing" width="100%"/>

5. Enable the following events on this page:
* **locobuzz-agent-inactivity** - This event is triggered when there is agent is inactive.
* **locobuzz-agent-logout** - This event is triggered when there is an unexpected network/system issue at the agent’s end.
* **locobuzz-customer-inactivity** - This event is triggered when the customer is inactive for more than a minute. Activate this event by clicking the three dots next to the name of the event.

4. After activating these events, a journey needs to be created in [Studio](https://docs.yellow.ai/docs/platform_concepts/studio/overview/) whose trigger point will be this event. Based on the received event data, an appropriate message will be displayed to the end user.

<img src="https://i.imgur.com/cg3dnKK.png" alt="drawing" width="100%"/>

**Sample webhook event data sent by Locobuzz:**

{
 "ticketId": 287267,
 "senderId": "8f800f85-6143-4710-8b3a-1f4c3e4fa2b0",
 "source": "yellowmessenger",
 "event": "customer-infoawaited",
 "agentName": "Prashant Pange",
 "agentId": "33619",
 "ticketAssignedTime": 1665476293
}

## 2. Use Case

This integration lets you connect with live agents on Locobuzz from your yellow.ai account.

### 2.1 Chat with Locobuzz Live Agent

1. In the Studio flow builder, select the **Raise Ticket** node.

<img src="https://i.imgur.com/k3kIkVd.png" alt="drawing" width="100%"/>

2. Select **Locobuzz Live Chat** from the **Live chat agent** drop-down list.

<img src="https://i.imgur.com/l4Xk7dw.png" alt="drawing" width="90%"/>

The following table contains the details of each field of the **Raise ticket** node.

| Field name | Sample value | Data type |Description
| -------- | -------- | -------- |-----|
|Message after ticket assignment|Requesting live agent connection.|String| The message that will be displayed to the end user after a ticket is successfully assigned to an agent|
|Name| Rajesh|String|Name of the end user|
|Mobile| 9876543210| String|Mobile number of the end user|
Email|[e-mail]|String|Email address of the end user
Query|I have a concern regarding my flight ticket|String| The subject/topic/reason why the ticket was created|
Priority|Medium|String|The priority of the ticket|

**Sample success response**

{
   "assignedTo": true,
   "success": true,
   "status": "ASSIGNED",
   "ticketInfo": "{{apiresponse}}"
}

:::note apiresponse represents the raw response from the locobuzz create ticket API
:::

**Sample failure response**

{
   "success": false,
   "assignedTo": false,
   "agentNotAvailable": true,
   "message": "TicketId is not created and transferring the control back to the bot",
   "ticketInfo": "{{apiresponse}}"
}

:::note apiresponse represents the raw response from the locobuzz create ticket API
:::