---
# System prepended metadata

title: Quick Survival Guide on handling User Inquiries

---

![image alt](https://itscapps.ust.hk/mgmt/img/itsc-logo.gif)
# Quick Survival Guide on handling User Inquiries
Here are some basic funtion of ITSC & simple Q&A you may encounter in compter barns. Mostly everything can be done by searching ITSC website.
:::warning
ITSC webpage : https://itsc.hkust.edu.hk/
:::

## Computer Barns & Service Desk
Barn A : Rms 4402-4404 (Lift 17-18)
Barn B : Rm 1101
Barn C : Rms 4578-4580 (Lift 27-28)
Service Desk : Rm 2021 (Lift 2)
LSK Helper Room : Rm 6059A
Services Hour : :point_right: [Barns](https://itsc.hkust.edu.hk/services/academic-teaching-support/facilities/computer-barn#servicehr) :point_right: [Service Desk](https://itsc.hkust.edu.hk/contact-us)
:::info
Bad Weather Arrangements : All barns closed, details in [HERE](https://itsc.hkust.edu.hk/services/academic-teaching-support/facilities/computer-barn/typhoon-arrangements)
:::
HKUST Path Advisor : https://pathadvisor.ust.hk/
Academic Registry : https://registry.hkust.edu.hk/contact-us

## ITSC Accounts
:::success
Keyword : Manage My Account
:::
Account Activation : [Enter SID & HKID/ Date of Birth](https://myaccount.ust.hk/passwd/studentAcctActivation?execution=e5s1)
Change Password ::point_right: [HERE](https://myaccount.ust.hk/passwd/change?execution=e7s1)
Reset Password : [Input Required Information](https://myaccount.ust.hk/passwd/forget?execution=e10s1)
Change External Email : :point_right: [HERE](https://myaccount.ust.hk/passwd/change?execution=e4s1)
```
Canvas & myPortal cannot be accessed after graduation
```


## Email / MS Office
:::success
Keyword : @Connect
:::
Email configuration in notebook & mobile device:
- Desktop: http://O365.ust.hk
- iOS or Android: 
Email : :point_right: [App Store](https://apps.apple.com/us/app/microsoft-outlook/id951937596)  :point_right: [Play Store](https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en&gl=US)
OneDrive : :point_right: [App Store](https://apps.apple.com/us/app/microsoft-onedrive/id477537958)  :point_right: [Play Store](https://play.google.com/store/apps/details?id=com.microsoft.skydrive&hl=en&gl=US)


Email services and OneDrive of @connect account:
- Storage : 5TB
- Duration : Life-long
```
For alumni email service, contact DAO (Tel: 2358 6158, Room 3008) 
```

## Two Factor Authentication (2FA)
:::success
Keyword : 2FA
:::
1. Install Duo Mobile:
:point_right: [App Store](https://apps.apple.com/us/app/duo-mobile/id422663827)     :point_right: [Play Store](https://play.google.com/store/apps/details?id=com.duosecurity.duomobile&hl=en&gl=US)
2. Go to ITSC 2FA webpage:
https://itsc.ust.hk/2fa
:::info
Activate Duo Mobile : https://myaccount.ust.hk/duoportal

For those who lost/change mobile devices :
Step 1. [Get a DUO BYPASS CODE](https://itsc.hkust.edu.hk/2fa/bypass)
Step 2. [Use the CODE to login Duo Portal](https://myaccount.ust.hk/duoportal)
:::



## HKUST Card
:::success
Keyword : Manage your HKUST Card
:::
HKUST Card Management System : [:full_moon_with_face::point_right:**Student**](https://w5.ab.ust.hk/cgi-bin/std_nem_cgi.sh/WService=broker_ua_p/prg/uc_ch_nd_main.r) [:sun_with_face::point_right:**Staff**](https://w5.ab.ust.hk/cgi-bin/std_nem_cgi.sh/WService=broker_ua_p/prg/uc_holder_main.r)

Default card PIN of Student / Staff card
- Student : yyyymmdd
- Staff : ddmm

*For updating the card via the system, click **Allow** pop-up if it automatically blocked by browser. Click **Later** when encounter Java out-of-date issue and then **Run***
* **Firefox** is recommended for using the system

All the HKUST Card take one day to synchonize between account & card, so as the card function 

```
For handing card locked or replacement issue:
• Reset pin/lost : ARO(student), HRO(staff)
• Failure/Card Balance Error : ISO (Tel: 2358 6240, Room 2010, Lift 3)
```

## MFP Printing
Register new student card to MFP printer :
1. Tap HKUST Card to the card reader on printer
2. Input ITSC Account & Password
3. Click Associate
4. Repeat *Step 1* to start using MPF printer

Check Print Budget : [ITSC NetPrint Service](https://netprint.ust.hk/user)
Top-up for Printing : [Purchase Print Budget](https://pmt2.ust.hk/printbudget)
Charging Scheme of Printing : [Carbon Count - Service Fee](https://itsc.hkust.edu.hk/services/academic-teaching-support/facilities/printing-facilities)

:::info
For printing error issue, send request email to cchelp@ust.hk for refund by
1. Goto https://netprint.ust.hk/admin with your own ITSC Account
2. Goto **Users** and fill in required ITSC 
3. Goto **Job Log**, check the units and price by selecting the memo logo
4. Total refund amount counted by *units * amount of next range of carbon count*
5. Send email with user information including *Name, ITSC, SID* with the reason and calculated amount, record the case in log book
:::


## Barn Computer Q&A
Q : How to login? / Who can login?
A : For those who have ITSC account can login barn computer via their account.

Q : How to use the 32” hub monitor?
A : Connect type-c/HDMI cable from monitor directly to your laptop.


## Wifi Configuration
:::success
Keyword : Wi-Fi Access
:::
1. Turn Wi-Fi On
2. Select **eduroam**
3. Enter *ITSC Account* in **Username/Identity** with **@ust.hk**
4. Enter *ITSC Account Password* in **Password**

:point_down::point_down:**For Andriod set-up** :point_down::point_down:
```csvpreview {header="true"}
Network information, Properties
EAP method,PEAP
Phase-2 authentication,MSCHAPV2
CA certificate,Use system certificates
Online Certificate Status, Do not validate
Domain, wireless.ust.hk
```
5. Select **Join / Connect**
* For Apple iOS / macOS & Windows 
Certificate is from **wireless<area>.ust.hk** issued by **Thawte RSA CA 2018**


## Virtual Barn
:::success
Keyword : Virtual Barn User Guide
:::
1. Install VMWare Horizon Client : [Installation Guide](https://itsc.hkust.edu.hk/services/academic-teaching-support/facilities/virtual-barn/installation)
2. Connect to a Virtual Desktop : [User Guide](https://itsc.hkust.edu.hk/services/academic-teaching-support/facilities/virtual-barn/user-guide)

* For Virtual Barn Workstation Locations, check out in [:point_right: HERE](https://itsc.hkust.edu.hk/services/academic-teaching-support/facilities/virtual-barn)
* For list of software available in virtual barn, check out in [:point_right: HERE](https://itsc.hkust.edu.hk/services/academic-teaching-support/facilities/virtual-barn/softwarepool)


## QR Code for this guide

<div style="text-align:center"><img src=https://lh3.googleusercontent.com/d/1aIK_5zsb9kXiHzWYPkN44wi7kuAJgCdD width="150" height="150"></div>