---
# System prepended metadata

title: 'QuickBooks Error PS038: Fix Payroll Update Stuck Issues'
tags: [QuickBooks payroll stuck sending PS038, how to fix QuickBooks Error PS038, QuickBooks PS038 error when updating payroll, QuickBooks payroll error PS038, QuickBooks Error PS038, PS038 QuickBooks Desktop, QuickBooks payroll update error PS038]

---

# QuickBooks Error PS038: Fix Payroll Update Stuck Issues
![QuickBooks support ](https://hackmd.io/_uploads/BJ-a2dvwZl.png)


QuickBooks Desktop is one of the most popular accounting software programs used by small and medium-sized businesses. Payroll is one of its critical features, allowing businesses to pay employees accurately and on time. However, QuickBooks users sometimes encounter **QuickBooks Error PS038**, which occurs when payroll updates get stuck, fail to send, or are interrupted.

In this guide, we will explain what **QuickBooks Error PS038** is, why it occurs, and provide a **step-by-step solution** to fix payroll update issues and get your payroll running smoothly again.

## What is QuickBooks Error PS038?

**QuickBooks Error PS038** occurs when QuickBooks Desktop cannot complete payroll updates. It typically shows an error message like:

> “QuickBooks cannot send payroll updates due to Error PS038.”

This error indicates that payroll updates are stuck, often due to subscription validation issues, corrupted update files, or connectivity problems. If left unresolved, it can prevent QuickBooks from downloading the latest payroll tax tables and may result in incorrect payroll calculations.

## Common Causes of QuickBooks Payroll Error PS038

Understanding the causes of **QuickBooks Error PS038** can help you prevent future problems. Common causes include:

1. **Active Payroll Subscription Not Verified**

   * QuickBooks checks payroll subscriptions before sending updates. If the subscription is inactive or expired, PS038 may occur.

2. **Damaged Payroll Update Files**

   * Corrupted update files can prevent QuickBooks from completing payroll updates.

3. **Incorrect System Date and Time**

   * QuickBooks validates subscription status using the system date and time. Incorrect settings can trigger PS038.

4. **Network or Firewall Restrictions**

   * Firewalls, antivirus programs, or network restrictions can block QuickBooks from accessing payroll servers.

5. **Insufficient User Permissions**

   * Administrative privileges are required to send payroll updates. Lack of permissions can cause PS038.

6. **Outdated QuickBooks Desktop Version**

   * Using an older version of QuickBooks Desktop may cause compatibility issues with payroll updates.

## Step-by-Step Guide to Fix QuickBooks Error PS038

Follow these steps to resolve **QuickBooks payroll update stuck error PS038**:

### Step 1: Verify Payroll Subscription

1. Open QuickBooks Desktop.
2. Navigate to **Employees → My Payroll Service → Account/Billing Information**.
3. Ensure your payroll subscription is active and valid.
4. If expired, renew your subscription to restore payroll update access.

### Step 2: Check Internet Connection

* QuickBooks requires a stable internet connection to communicate with payroll servers.
* Temporarily disable firewall or antivirus software that may block QuickBooks servers.

### Step 3: Correct System Date and Time

1. Right-click the computer clock → Adjust date/time.
2. Ensure the system date, time, and time zone are accurate.
3. Restart QuickBooks Desktop and attempt payroll updates again.

### Step 4: Update QuickBooks Desktop

1. Go to **Help → Update QuickBooks Desktop → Update Now**.
2. Select **Get Updates** and restart QuickBooks.
3. Retry sending the payroll update to check if PS038 is resolved.

### Step 5: Repair QuickBooks Desktop Installation

1. Close QuickBooks Desktop.
2. Open **Control Panel → Programs and Features → QuickBooks Desktop → Uninstall/Change → Repair**.
3. Follow the on-screen instructions to repair QuickBooks Desktop.

### Step 6: Run QuickBooks as Administrator

* Right-click the QuickBooks Desktop icon → **Run as Administrator**.
* This ensures QuickBooks has full permissions to send payroll updates.

### Step 7: Manually Download Payroll Tax Table Updates

1. Open QuickBooks Desktop.
2. Navigate to **Employees → Get Payroll Updates → Download Entire Payroll Update**.
3. Ensure the latest payroll tax tables are downloaded to prevent PS038 errors.

### Step 8: Configure Firewall and Security Settings

* Add QuickBooks and payroll update servers to the firewall exceptions list.
* Verify antivirus or VPN software does not block QuickBooks from accessing payroll servers.

### Step 9: Contact QuickBooks Payroll Support

If PS038 persists after all steps, call **844-753-8012** for expert QuickBooks payroll support. Certified professionals can help repair payroll files, validate subscriptions, and resolve the error safely.

## Tips to Prevent QuickBooks Payroll Update Error PS038

1. **Maintain Active Payroll Subscription** – Ensure payroll subscriptions are renewed before expiration.
2. **Keep QuickBooks Desktop Updated** – Regular updates prevent compatibility issues.
3. **Allow Internet Access** – QuickBooks must have unrestricted access to payroll servers.
4. **Check System Date & Time** – Accurate settings are required for subscription validation.
5. **Backup Your Company File** – Always create backups before updating payroll.
6. **Use Administrative Rights** – Ensure full admin access when performing payroll updates.

## Why Resolving QuickBooks Error PS038 is Important

1. **Accurate Payroll Processing** – Ensures employee wages, taxes, and deductions are calculated correctly.
2. **Compliance** – Avoids errors in federal and state tax filings caused by outdated payroll tables.
3. **Prevent Payroll Delays** – Keeps payroll running smoothly, ensuring employees are paid on time.
4. **Data Integrity** – Prevents data corruption or discrepancies in payroll history.

## Final Thoughts

**QuickBooks Error PS038** can halt payroll updates and disrupt business operations. By verifying your payroll subscription, updating QuickBooks Desktop, and following the step-by-step solutions provided above, you can resolve the error and resume normal payroll processing.

For persistent **QuickBooks PS038 payroll update errors**, call **844-753-8012** to receive expert QuickBooks payroll support. Certified technicians can troubleshoot the problem, repair payroll files, and ensure accurate updates, keeping your business compliant and your employees paid on time. 

## Common Questions About QuickBooks Error PS038

**Q. What happens if PS038 is not fixed?**
**A.** Payroll updates will remain stuck, leading to outdated tax tables and inaccurate payroll calculations.

**Q. Is QuickBooks Error PS038 only for Desktop users?**
**A.** Yes. QuickBooks Online uses a different payroll system and does not encounter PS038.

**Q. Can I fix PS038 without technical help?**
**A.** Yes, by following the step-by-step guide. However, if the error persists, professional support is recommended.

**Q. Does repairing QuickBooks affect my company data?**
**A.** No. Repairing QuickBooks fixes program files only; your company data remains intact.

**Q. Who can assist with PS038 if it continues?**
**A.** Call **844-753-8012** for professional QuickBooks payroll support to resolve PS038 efficiently.
