---
# System prepended metadata

title: '1-888-588-2434 Aeroméxico Airlines Cancellation Policy, Refund Policy and Flight Change [Update] 2023'

---

# 1-888-588-2434 Aeroméxico Airlines Cancellation Policy, Refund Policy and Flight Change [Update] 2023
## Information on the cancellation and refund policy of Aeroméxico airlines
Aeroméxico Airlines cancellation refers to a situation in which an airline cancels a flight that was previously scheduled to operate. This can happen for a number of reasons, including mechanical problems with the aircraft, inclement weather, or lack of sufficient demand for the Aeromexico Airlines flight.

![](https://i.imgur.com/VhXJjaG.png)

If Aerolíneas **Aeroméxico 1-888-588-2434 Canccellation Policy** cancels a flight, passengers are entitled to a refund or alternative travel arrangements. In some cases, passengers may also be entitled to compensation for certain expenses incurred as a result of the cancellation.

**Before booking an Aeromexico Airlines flight it is always a good idea to familiarize yourself with their cancellation policy which we will cover:**

Passengers communicate directly with the cancellation and refund department of Aerolíneas Aeroméxico by calling 1-888-588-2434.

## Aeroméxico Airlines Cancellation Policy
* Passengers who have purchased a non-refundable Aeroméxico Airlines ticket may request a refund of applicable taxes and fees. But here the price of the ticket itself will not be refunded.
* Passengers who have purchased a refundable Aeroméxico Airlines ticket may request a full refund of the ticket price plus applicable taxes and fees.
* If an Aeromexico Airlines flight is canceled or significantly delayed, Aeromexico Airlines will generally offer passengers the option to change their flights or request a refund at no additional cost.
* You can learn more about Aeroméxico Aerolíneas policies on its website https://aeromexico.com/es-mx or by contacting the Aeroméxico Aerolíneas customer service team at +52 55 5133 4000.
### Refundable Ticket Cancellation Policy
If you purchased a refundable ticket with Aeroméxico Airlines and need to cancel your flight, you can request a full refund of the ticket price plus applicable taxes and fees.

Bad weather or mechanical problems with the aircraft may force Aeroméxico Airlines not to provide a refund or alternative travel arrangements.

### Non-Refundable Ticket Cancellation Policy
If you have purchased a non-refundable ticket with Aeroméxico Airlines and need to cancel your flight, you may not be able to obtain a refund of the ticket price. However, you may be able to request a refund of applicable taxes and fees.

### Cancellation policy for Basic Economy tickets
Aeroméxico Airlines' Basic Economy fare is a non-refundable fare that offers lower prices in exchange for fewer benefits and more restrictions. If you purchased a Basic Economy ticket on Aeroméxico Airlines and have to cancel your flight, you may not get a refund of the ticket price. However, you may be able to request a refund of applicable taxes and fees.

To request a refund for a Basic Economy ticket, you must contact Aeroméxico Airlines and submit a cancellation request.

## Aeromexico Airlines 24 hour cancellation policy
* Aeroméxico Airlines' 24-hour cancellation policy depends on the country of origin and the airlines. Responding to the needs and circumstances of the passengers, Aeromexico Airlines Airlines has introduced a 24-hour cancellation policy.
* In accordance with Aeromexico Airlines' 24-hour cancellation policy, passengers can cancel a flight booked on Aeromexico Airlines within 24 hours of purchase. Aeroméxico Airlines will refund the full cost of your ticket.
* If the reservation was made one week or more before the departure date of your Aeroméxico Airlines flight. Aeromexico Airlines reserves the right to change cancellations up to 24 hours at any time.
* Aeroméxico Airlines free cancellation policy within 24 hours

**Important note:**

* When booking tickets from the United States, a 24-hour policy may apply. Aeromexico Airlines Reporting Corporation (ARC) supports a 24-hour cancellation policy in the United States.
* These data are collected from various sources. Airlinesmap.com cannot guarantee policy changes by Aeromexico Airlines. To communicate directly with Aeromexico Airlines at the official telephone number +52 55 5133 4000.
### Cancellation fees
* Aeroméxico Airlines has also prescribed a cancellation fee for domestic and international flights.
* An Aeroméxico Airlines cancellation fee of $100 to $500 applies if ticket cancellation requests are made after 24 hours as a risk-free cancellation.
* If you cancel your Aeromexico Airlines flight within 24 hours of your flight's scheduled departure, a fee of $100 to $400 will be charged as a cancellation fee.

**Below is an overview of Aeroméxico Airlines' cancellation policy by fare type.**

* Base fares are non-refundable, cannot be changed, and cannot be rescheduled if you miss your flight.
* Classic fares are non-refundable, can be changed for a fee, but cannot be rescheduled if you miss your flight.
* Classic Flexible fares are refundable (via e-voucher or original method of payment), can be changed without penalty as many times as you like, and can be rescheduled if you miss your flight.
* AM Plus fares are non-refundable, can be changed for a fee, but cannot be rescheduled if you miss your flight.
* AM Plus Flexible Fares are refundable (via electronic voucher or original method of payment), can be changed without penalty as many times as you like, and can be rescheduled if you miss your flight.
* Premier fares are non-refundable, can be changed for a fee, but cannot be rescheduled if you miss your flight.
* Premier Flexible Fares are refundable (via electronic voucher or original method of payment), can be changed without penalty as many times as you like, and can be rescheduled if you miss your flight.
* Premier Light fares are non-refundable, can be changed for a fee, but cannot be rescheduled if you miss your flight.
* Premier Light flexible fares are refundable (via electronic voucher or original method of payment), can be changed without penalty as many times as you like, and can be rescheduled if you miss your flight.
* Premier One fares are non-refundable and can be changed once free of charge, but cannot be rescheduled if you miss your flight.

Premier One flexible fares are refundable (via e-voucher or original method of payment), can be changed without penalty as many times as you like, and can be rescheduled if you miss your flight.

Aeroméxico flight cancellations are free of charge for passengers who have purchased flexible tickets in any class of travel. That is, you can cancel an Aeroméxico flight without penalty if you have purchased any of these fares:

* flexible classic rates
* Flexible AM Plus Rates
* Flexible Premier Rates
* Flexible Premier Light Rates
* Flexible Premier One rates

After canceling your ticket, you can choose to receive your refund in the form of an electronic voucher or your original form of payment.

Aeroméxico cancellations are also free for US tickets within the 24-hour grace period (see below).

## Aeroméxico Cancellation Policy 24 Hours
Passengers who book flights on aeromexico.com or the airline app are covered for risk-free cancellation within 24 hours of purchase:

* Passengers have up to 24 hours from the date of purchase to cancel or change their reservation without incurring any cancellation fees.
* The departure date must be at least 7 days or more from the time of initiating a cancellation request.
* Aeroméxico flight cancellation refund will be processed within 24 hours, some banks or credit/debit card issuers may initiate a hold on your funds. Therefore, the refund amount will be credited to the original form of payment within 7-10 business days.
* Beyond 24 hours, passengers must pay a $200 cancellation fee to claim a refund on their reservation.
* Aeroméxico's 24-hour cancellation policy rule would not apply to Basic and Value fares.
* Aeroméxico's 24-hour cancellation policy would not be applicable to group fares.
* Tickets booked through miles are not eligible under the Aeroméxico cancellation rule within 24 hours.
## Aeromexico cancellation fee
**This is the summary of the Aeroméxico flight cancellation fee for your purchased reservation:**

* The Aeroméxico flight cancellation fee of $200 would be applied after 24 hours from the reservation date.
* Depending on the fare rules applied in your flight reservation, you will be eligible for a refund of the canceled ticket from Aeroméxico or a credit voucher.
* The validity of your credit voucher lasts for 365 days from the date of cancellation.
* The fee would not be applicable for flights within Mexico, Puerto Rico, the Caribbean and the US.
* The fee would be waived in the unfortunate event of the death of a traveler or immediate family member.

**Table of fees for cancellation of Aeroméxico flights –**

* Aeroméxico Family Fare Basic Fare Classic Fare AM Fare Flexible Fare Premium Fare
* 24 hour cancellation policy No charge No charge No charge No charge No charge
* cancel flight request beyond 24 hours Not allowed Not allowed $200 $200 No charge
* Within 24 hours of flight departure Not allowed Not allowed Not allowed $200 No charge


### How to cancel Aeroméxico plane tickets?

Travelers can cancel flight reservations both on the airline's website and at the airport ticket office. Aeroméxico will charge a cancellation fee of USD 200 24 hours after the reservation date. To find out how to cancel an Aeroméxico ticket, keep reading–

#### Cancel airline tickets online

**In just a few steps, you can cancel your trip online:**

* The requirement to cancel an Aeroméxico flight is a six-character confirmation. If you don't know who your charterer is, look it up in the confirmation email you received when you booked your Aeromexico flight.
* Enter your data browser and the passenger's last name on the "Manage reservation" page.
* Follow the steps to "Change or Cancel Trip" next to the flight itinerary.
* Choose the passenger segment or flight you wish to cancel.
* On the next page, review Aeroméxico's cancellation refund policy. On the next page you will see the value of Aeroméxico's "flight refund cancellation".
* To request that Aeroméxico cancel your reservation, click on the 'Confirm my cancellation' option.
* At the email address provided at the time of booking, you will receive a confirmation email with the status of the refund.

#### Offline cancellation method

The offline cancellation process is simple and all you have to do is follow the procedures below to delete data from the offline portal:

* Call Aeroméxico's toll-free customer service number.
* Choose the language of interaction that best suits your needs.
* Within 2-5 minutes an agent will be there to help you.
* Provide your username, ticket number, arrival city, and other information to verify your identity.
* Choose the trip you want to cancel and request that the corresponding agent cancel the plane ticket on your behalf.
* Give a reason for the cancellation.
* Choose a payment method if you have to pay a cancellation fee for Aeroméxico flights.
* The airline will send a confirmation email to your registered email address and cell phone number when the cancellation is complete.
* The refund amount is determined by Aeroméxico's cancellation policy.

### How do I make a refund request at Aeroméxico?
**You can request a refund in any of these ways:**

* By phone (+1-844-933-2065 or +1-800-237-6639)
* Through an Aeroméxico ticketing facility
* Through the travel agency that issued your ticket
* After you submit the required documentation/information to the Customer Refund Services Department and your ticket is eligible for a refund, your refund will be issued within 2 billing cycles if you paid by credit card and within 1 month if you paid by credit card. cash.

### Aeroméxico Canceled Flight Policy
#### What is Aeroméxico's cancellation policy for canceled flights?

If Aeroméxico canceled your flight and the diverted flight does not suit you, you can cancel your flight and get a refund without penalty or rebook on another available flight that suits you at no additional charge.

### Aeroméxico cancellation process
#### How to cancel an Aeroméxico flight?

**You can cancel an Aeroméxico flight in any of the following ways:**

* By phone (1-888-588-2434) through this website
* Contacting an Aeroméxico ticket office in your city
* Through the travel agency where you bought your ticket
* Online through My Trips
## Aeromexico Refund Policy
##### How to get a refund from Aeroméxico?

**In accordance with Aeroméxico's flight refund policy:**

* Base fares cannot be canceled or refunded outside of the 24-hour grace period (US only).
* You can cancel all flexible rates without penalty and receive a refund:
* Either through electronic receipt, or
* To your original payment method
* These fares include Flexible Classic, Flexible AM Plus, Flexible Premier, Flexible Premier Light and Flexible Premier One fares.

Eligible Aeroméxico refunds will be processed by the Refund Department within 7 business days of receipt of your request for credit/debit card purchases and within 20 business days for cash and other payment methods. However, it may take 1-2 billing cycles for the credit to reflect on your card statement, depending on the bank that issued your card.
If you need refund assistance, please call 1-844-933-2065 through this website, an Aeroméxico ticketing office, or the travel agent that issued your ticket. For electronic ticket refunds, you can also call Customer Service in Mexico City at 5133-4000, within Mexico at 1-800-021 4000.

#### Aeroméxico COVID Refund Policy

#### What is the Aeroméxico Coronavirus refund policy?

Aeroméxico's cancellation policy due to COVID has ended. This means that the COVID related fee waivers are no longer effective and normal fee rules will apply. Therefore, unless your ticket fare conditions allow it, you will no longer be able to rebook your flight for free, please request a refund as soon as possible. an electronic voucher (EMD) for 100% of your paid fare or to your original form of payment within 12 months (applicable as of January 11, 2022).

## Frequently Asked Questions Aeromexico Cancellation and Refund Policy
##### A. You can only cancel and refund eligible flight tickets. In other words:
1) Flex tickets are refundable, so you can cancel all flex tickets on any fare type and get a refund in your original form of payment or in the form of an electronic voucher (EMD).
2) Non-flexible tickets are non-refundable, so you cannot cancel or refund them. However, you can make changes to them for a fee (except Premier One fares, which can be changed once for free).
3) All tickets purchased on the Aeroméxico US website can be canceled without penalty within 24 hours of booking if purchased at least 7 days prior to departure.

##### ☞ What happens if I cancel my Aeroméxico Aerolíneas flight?
That completely depends on the type of fare you've booked and whether or not you've booked a refundable Aeromexico Airlines ticket.

If you purchased a basic economy ticket from Aeromexico Airlines, you cannot cancel the ticket for a refund after the 24-hour grace period from when you booked your ticket.

**Note:** The 24-hour grace period according to The Airlines Reporting Corporation (ARC). When you book tickets from the United States.

If you have a non-refundable ticket from Aeromexico Airlines, you will need to pay a few dollars in domestic tickets and international ticket fees range from $200 to $500 (depending on the length of the flight). You will then receive the remainder of your fare, less the fare, in the form of e-Credit to use on a future Aeromexico Airlines flight.

If you have an Aeromexico Airlines flexible or refundable ticket, you can cancel it at any time before your flight departure and it will be refunded to your original method of payment.

##### ☞ Can I cancel an Aeroméxico Airlines flight within 24 hours?
Yes, all customers will have 24 hours from the time of their original reservation to cancel their Aeromexico Airlines reservation without being charged an Aeromexico Airlines cancellation fee, regardless of the fare selected.

Note: The 24-hour grace period according to The Airlines Reporting Corporation (ARC). When you book tickets from the United States.

##### ☞ What happens if you cancel a non-refundable Aeroméxico Airlines flight?
To cancel a non-refundable Aeromexico Airlines ticket, you will need to pay between $200 and $500, depending on the length of the flight, location, and type of fare. The remaining fare will be given to you as e-Credit for future use on an Aeromexico Airlines flight.

##### ☞ Can I get compensation from Aerolíneas Aeroméxico for a 2-hour flight delay?
You have the legal right to obtain compensation if the delay is the responsibility of Aeroméxico Airlines and if: the replacement flight delays your arrival by 2 hours or more. your Aeromexico Airlines flight was canceled less than 14 days before departure.

##### ☞ How do I know if my Aeroméxico Airlines flight is refundable?
To check if an Aeromexico Airlines ticket is refundable, go to the Aeromexico Airlines website https://aeromexico.com/es-mx and enter the ticket or document number and Aeromexico Airlines will display the eligibility and refund information. Even if the ticket is non-refundable, a traveler could cancel their itinerary and apply the value to a future Aeroméxico Airlines flight.