What Do I Do If My Comcast Xfinity Internet Is Not Working? [18886537618 Get Help]

# **What Do I Do If My Xfinity Internet Is Not Working?** When your Xfinity internet is not working, begin with basic troubleshooting steps such as restarting your modem/router, checking for outages in your area using the Xfinity Status Center, and ensuring your cables are secure. If the issue persists, reset your gateway, update your device's network settings, or contact Xfinity Support through their app or phone support. This guide provides a full breakdown of all possible causes, fixes, and FAQs to help you restore your connection fast. --- ## **Complete Guide: How to Fix Xfinity Internet Not Working** --- ### ✅ **1. Check for Service Outages** Before diving into your equipment, check whether there’s an **Xfinity service outage** in your area: * Visit the [Xfinity Status Center](https://www.xfinity.com/support/status/) * Sign in or enter your address * It will show if there's a **known outage or planned maintenance** **Why it matters**: Outages are often the root cause of no internet, and no amount of router resets will help until service resumes. --- ### 🔄 **2. Restart Your Modem and Router** **A reboot often solves temporary glitches.** Here's how: * **Unplug** the power cord from your Xfinity Gateway (modem/router combo) * Wait **30 seconds** * Plug it back in and wait for all lights to return to normal Or use the **Xfinity App**: * Open the Xfinity App * Tap **"Internet" → "Restart This Device"** --- ### 🔧 **3. Inspect Cables and Connections** Loose or damaged cables can cause **intermittent connectivity**: * Ensure **coaxial cables** are tightly secured * Check for **fraying or bent pins** * Avoid placing modems behind metal objects or walls that block signals --- ### 📶 **4. Check WiFi vs Ethernet Connection** * If **WiFi isn't working** but Ethernet is, the issue is likely your **wireless signal** * If **neither works**, it's likely a **service or modem issue** Use a **wired connection** to test whether the internet is down or if it’s just your WiFi acting up. --- ### 📱 **5. Use the Xfinity App for Diagnostics** Xfinity’s mobile app is extremely useful: * Log in and tap **"Run Diagnostic"** * It will automatically scan your modem, check signal strength, and show active issues * Offers **step-by-step fixes** get help at **1-888-653-7618** --- ### 🔁 **6. Reset to Factory Settings (If Needed)** If the modem continues to fail: * Insert a **paperclip** into the reset hole at the back * Hold for **30 seconds** * Lights will flash, and the device will reboot with default settings ⚠️ **Caution**: This erases custom settings (SSID, password, port forwarding). --- ### 📴 **7. Confirm Your Bill Is Paid** Yes, it happens! If your **Xfinity bill is overdue**, they may suspend your internet service. To check: * Get help at **1-888-653-7618** * Log in to see your **billing status** * Set up **autopay** to avoid disruptions in the future --- ### 💻 **8. Network Adapter Troubleshooting (Windows/Mac)** #### On Windows: * Open **Device Manager → Network Adapters** * Right-click → **Disable**, then **Enable** adapter * Or run: `Settings → Network & Internet → Network Troubleshooter` #### On Mac: * Go to **System Settings → Network** * Turn Wi-Fi **Off**, then **On** * Click **Assist Me** → **Diagnostics** --- ### 🌐 **9. Switch DNS Servers** Sometimes, DNS resolution fails and causes internet issues: * Try switching to **Google DNS**: * Preferred: `8.8.8.8` * Alternate: `8.8.4.4` This can be done in your router settings or device network configuration. --- ### 📞 **10. Contact Xfinity Support** If all else fails, contact support: * 📱 Call: **1-800-XFINITY (**1-888-653-7618** * 💬 Use **live chat** on * 📲 Or use the Xfinity App to initiate a call/chat --- ## 💬 Frequently Asked Questions (FAQs) --- ### ❓Why Is My Xfinity Internet Not Working After a Storm? Power surges or water damage may have affected equipment or lines. Unplug the modem for 1 minute, and check for service outages in your area using the Xfinity Status Center. --- ### ❓How Long Do Xfinity Outages Last? Outages can last from minutes to several hours depending on the cause. Comcast usually resolves critical issues within **4–6 hours**. Stay updated via the **Xfinity app** or sign up for **text alerts**. --- ### ❓Why Are My Devices Connected to WiFi But No Internet? This could indicate: * A **modem issue** * A **DNS configuration error** * A **regional outage** * Try restarting your modem, and changing your DNS settings --- ### ❓Why Is My Xfinity Modem Blinking Orange or Red? * **Blinking Orange** = Trying to connect or updating firmware * **Solid Red** = No internet connection Fix by rebooting the modem. If lights persist, contact Xfinity support. --- ### ❓How Do I Reboot My Xfinity Gateway Remotely? Use the **Xfinity App**: * Tap **Internet** * Select your Gateway * Tap **“Restart This Device”** --- ### ❓Can I Get a Credit for an Xfinity Outage? Yes. If your service was down for **more than 4 hours**, you can request a **service credit**: * Get help at **1-888-653-7618** * Fill in the details * Credits usually reflect on the next billing cycle --- ### ❓What If My Internet Drops Every Night? This might be due to: * **Overloaded network traffic** * **Firmware auto-updates** * **Router heat or signal interference** Try moving your modem, using a **WiFi extender**, or scheduling firmware checks with support. --- ### ❓Does Xfinity Throttle My Internet? If you’re on a **data-limited plan** or during peak hours, Xfinity may throttle speeds. To test: * Use [fast.com](https://www.fast.com) or [speedtest.net](https://www.speedtest.net) * Compare speeds at different times Upgrade your plan if throttling is consistent. --- ### ❓How Do I Replace a Faulty Xfinity Modem? If your device is defective: * Request a replacement via the **Xfinity Store** * Or chat with a representative for shipping options * Alternatively, purchase an **approved third-party modem** View the list here: [Approved Devices](https://www.xfinity.com/support/devices) --- ### ❓Can I Fix Xfinity WiFi Dead Zones at Home? Yes: * Use **xFi Pods** for whole-home coverage * Reposition your modem to a central, elevated location * Minimize walls, metal, or microwaves near the router --- ## 🛑 Final Thoughts When your **Xfinity internet isn’t working**, don’t panic. Most issues are resolved with a simple restart or checking for outages. However, persistent problems could indicate hardware failure, interference, or service issues. Take advantage of the **Xfinity App**, run diagnostics, and if needed, contact their customer service for a prompt solution. Knowing your options gives you peace of mind and helps you restore your internet quickly. --- # **What Do I Do If My Comcast Internet Is Not Working?** If your Comcast internet is not working, the best first steps include checking for service outages using the Xfinity Status Center, restarting your modem/router, ensuring cable connections are secure, and using the Xfinity App to diagnose and troubleshoot the issue. Problems can also stem from unpaid bills, DNS errors, or hardware failure. This guide provides a detailed breakdown of how to fix Comcast internet issues, from beginner steps to advanced solutions, along with an FAQ section to resolve common concerns. --- In today’s connected world, a sudden internet outage can disrupt everything—from work meetings to online classes and streaming. Comcast, via its Xfinity service, is one of the largest internet providers in the U.S., but even robust networks can occasionally experience outages or performance issues. So, what do you do when your **Comcast Internet stops working**? This guide will walk you through proven solutions step-by-step to get your connection back, whether it's a simple fix or requires contacting support. --- ## 🛠️ **Step-by-Step Fix: Comcast Internet Not Working** --- ### 1. ✅ **Check for a Comcast/Xfinity Service Outage** **Why this matters**: If there’s a service outage in your area, troubleshooting won’t help until Comcast resolves it. * Get help at **1-888-653-7618** * Log in with your Comcast ID or enter your address * View real-time outage information and estimated resolution times You can also sign up for **text alerts** or check via the **Xfinity App.** --- ### 2. 🔁 **Restart Your Modem and Router** Most connection problems are resolved by a simple reboot. **Manual Restart:** * Unplug your modem and router from power * Wait **60 seconds** * Plug them back in and wait 2-3 minutes **Using the Xfinity App:** * Open the Xfinity App * Go to **Internet → Your Modem** * Tap “**Restart This Device**” --- ### 3. 🔌 **Check Physical Connections** Ensure all cables are: * Plugged in securely (coaxial, power, Ethernet) * Not frayed or damaged * Properly inserted into their ports Also, check for **splitters**, which may degrade signal quality. --- ### 4. 📱 **Run Diagnostics Using the Xfinity App** The **Xfinity App** can scan and identify: * Poor signal strength * Hardware failure * Service configuration issues **Steps:** * Open the app * Go to “Internet” and select your Gateway * Tap “Troubleshoot” or “Run Diagnostic Test” --- ### 5. 🧑‍💻 **Test Ethernet vs. WiFi** If **Ethernet is working but WiFi is not**, the issue is with your wireless settings or interference. * Try rebooting your wireless router * Move your device closer * Switch to 5GHz if available If neither WiFi nor Ethernet work, it’s likely a **network or modem problem.** --- ### 6. 📶 **Change DNS Settings** Sometimes DNS issues cause slow or dropped internet: **Recommended DNS:** * Primary: `8.8.8.8` * Secondary: `8.8.4.4` (Google Public DNS) Change this in your device’s **network settings** or your router admin panel. --- ### 7. 💳 **Check Your Comcast Bill** If your account is **past due**, your service may be temporarily suspended. * Get help at **1-888-653-7618** * Log in and check your billing status * If overdue, make a payment to restore service --- ### 8. 🔁 **Factory Reset Your Modem/Router** **Only use this if all else fails**: * Locate the small reset hole at the back * Use a paperclip to press and hold for 30 seconds * Wait for the lights to stabilize ⚠️ *This will erase custom settings like WiFi name and password.* --- ### 9. 🖥️ **Update Device Network Drivers (Windows/Mac)** On **Windows**: * Go to **Device Manager → Network Adapters** * Right-click → Update Driver * Restart your computer On **Mac**: * Go to **System Settings → Network** * Remove and re-add your network --- ### 10. 📞 **Contact Comcast Xfinity Support** If nothing works: * 📞 **Call 1-800-XFINITY Get help at **1-888-653-7618** --- ## 💬 **Frequently Asked Questions (FAQs)** --- ### ❓Why is my Comcast WiFi connected but no internet access? This typically means your **router is broadcasting**, but **the modem isn’t connected to the ISP**. Restart both modem and router and check for outages. --- ### ❓How long do Comcast outages usually last? Outages can last anywhere from **a few minutes to several hours** depending on the cause. You can monitor the status using the **Xfinity App** or --- ### ❓Can a power outage cause Comcast Internet issues? Yes. Power surges and outages may reset or damage your modem/router. Use surge protectors and restart all equipment after power returns. --- ### ❓How can I reset my Xfinity Gateway remotely? * Use the **Xfinity App** * Tap on **Internet → Device Settings → Restart Device** * It will reboot your modem remotely --- ### ❓What do the lights on my Comcast modem mean? * **Blinking White**: Booting up * **Solid White**: Online * **Red**: No internet connection * **Orange Blinking**: Firmware update or signal issue --- ### ❓Why does my Comcast Internet keep dropping? Possible reasons: * Outdated modem/router * Signal interference (walls, microwaves, cordless phones) * Network congestion * Try using a WiFi extender or contact support --- ### ❓Can I get a credit for a Comcast internet outage? Yes. If you had a verified outage, Comcast offers a **service credit**: * Get help at **1-888-653-7618** * Fill out the form to request a bill adjustment --- ### ❓How do I fix Comcast error “DNS Probe Finished No Internet”? Steps: * Restart your router * Change DNS to Google (`8.8.8.8 / 8.8.4.4`) * Clear browser cache * Disable VPN or proxy temporarily --- ### ❓Is my modem too old for Comcast Internet? Older modems may not support DOCSIS 3.1 (needed for high-speed plans). Check approved devices list: [xfinity.com/support/devices](https://www.xfinity.com/support/devices) --- ### ❓Can I use my own router with Comcast? Yes. You can **bridge** your Xfinity Gateway or replace it entirely with a compatible modem/router. Make sure it’s on their **approved list**. --- ## 🧠 **Pro Tips to Prevent Future Comcast Internet Problems** * Schedule weekly modem/router reboots * Use surge protectors during storms * Place your modem centrally in the house * Update firmware regularly * Limit connected devices if your plan has bandwidth restrictions --- ## 📌 **Final Thoughts** If your **Comcast Internet isn't working**, start with the basics: check for outages, reboot your modem/router, verify cables, and use the Xfinity App to diagnose. In most cases, a reset or signal refresh resolves the issue. For persistent problems, it may be time to upgrade your equipment or contact Comcast support. Knowing what steps to take empowers you to get back online quickly and with minimal frustration.