# I sent the transactions and received an error, what does this mean?
That depends on the error message you get. Do not hesitate to contact our administrators and moderators via Telegram, Discord or Twitter. Remember, administrators will NEVER PM you first, ask for seed keys or demand any different methods of payment, so beware of scams!
# What is the minimum contribution?
It depends on the particular IDO settings.
# I bought tokens from the pool and the transaction was successful, but I don't have any tokens in my wallet. Is that correct?
You usually need to execute a separate smart contract call to claim the tokens from the pool, only then you will receive the tokens on your wallet. The other possibility is that the IDO is still in progress - distribution usually happens after the IDO ends.
# I bought some tokens in a pool and then changed my mind. Can I get my funds back?
No, purchased tokens cannot be sent back to the pool nor can they be refunded.
# How do I claim tokens I purchased and what is the time-limit for doing so?
You can claim the tokens via HPAD dApp available on https://hstarter.com There is no time limit for doing so.
# How do I verify token ownership?
After claiming the tokens you can visit http://bscscan.com/ and paste your BSC address in the search box on the top of the page. Navigate to “BEP-20 Token Txns” to see the latest token transactions coming to and from your wallet - the claimed tokens should be there. Procedure after we move to native Hedera asset will be explained at a later date.