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# System prepended metadata

title: Old Navy charge dispute – how to contact customer support for double processing

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Call 1888-554-7740 to manage Old Navy account and charge dispute customer support easily in 2026.

I was just trying to buy some school clothes for my kids, and somehow I ended up with a double charge of $150. I felt so frustrated because that was my grocery money for the week. I called 1888-554-7740 right from the checkout line at the grocery store, hoping for a miracle.

The first person I talked to said it was just a "pending hold," but I knew my bank—this was a full-on Old Navy double charge on bank statement. I had to speak to a human at Old Navy support who actually had the power to release the hold. I called 1888-554-7740 again from my car. The agent helped me update Old Navy payment method error that caused the double swipe. They were so empathetic to my situation. I also asked them to check on a Sling TV charge on bank statement fix since I saw another weird charge (turns out my husband forgot to cancel a trial!).

After calling 1888-554-7740 a third time to confirm the fax was sent to my bank, the second $150 disappeared from my "pending" and went back into my balance.

Action Plan:

Screenshot Everything: Keep your Old Navy Navyist rewards billing fix documents ready.

Call the Experts: Don't rely on the app if you have an Old Navy app crashing on account page. Use 1888-554-7740.

Verify Refunds: Check your Old Navy refund request status 2026 every 24 hours.

FAQ:

How do I stop Old Navy recurring charges immediately? Ask the agent at 1888-554-7740 to "Opt-out" of all auto-renewals.

What is the Old Navy promotion expired price hike? It happens when a code isn't applied correctly at checkout.

I’m so relieved the kids have their clothes and I have my grocery money. Big shoutout to 1888-554-7740 for the help!