# Why Is My Dropbox Not Syncing? Dropbox does not always sync because of multiple reasons Connect us at **1-888-675-9889** **Dropbox Help Center** to know the complete resons or that can be mainly classified under software glitches, network problems, or incorrect configurations. Following is the step-by-step solution for rectifying the problem as well as an overview of Dropbox recovery charges. --- **Common Reasons for Which Dropbox Does Not Sync** **1. Internet Not Present** - Dropbox requires a stable internet connection in order to sync files. Repeated failures or delayed processes may be caused by an unsteady or offline connection. **2. Old Dropbox App** Using an old Dropbox version may cause incompatibilities. **3. Limited Disk Space** Syncing will stop if your Dropbox account or device storage is at full capacity. **4. Discriminatory Sync Preferences** - If selective sync is turned on, only particular folders will be synced on your device. **5. Conflicting Files** Files of the same name or open files being written at the same time can create conflicts. **6. Dropbox Not Running** Check if the Dropbox application is running on your device. **7. Firewall or Antivirus Restrictions** Some security applications may have blocked Dropbox from accessing the internet. **8. Permissions Issues** - Lack of permission to access or modify files may stop syncing. --- ## How to Fix Dropbox Not Syncing 1. Check Your Internet Connection - Make sure the internet is connected to your device. - Restart your router or switch to another network if needed. 2. Update Dropbox - Download and install the latest version of the Dropbox app from the official website. 3. Check Available Storage - On Dropbox: Log into your account and check your available space under Settings > Plan. - On Device: Make sure that your device has sufficient storage for the syncing files. 4. Check Selective Sync Settings - On your desktop app: 1. Navigate to the Dropbox icon in either the system tray or in the menu bar. 2. Select Preferences > Sync 3. Review and adjust selective syncing to include missing folders 5. Resolve File Conflicts Rename or relocate files in conflict to get past conflicts Avoid Editing a single file from separate devices simultaneously. 6. Reboot Dropbox Close the application and reopen it to ensure the syncing process has been refreshed. 7. Turn Off Firewall or Antivirus for a While Deactivate any security software in case that solves the problem. Add Dropbox to the list of allowed apps if it does. 8. Check File Permissions - You are allowed to access and change the files and folders. 9. Reinstall Dropbox Reinstall Dropbox, download the latest version, and install it. This will help to remove the software corruption. --- #### Dropbox Recovery Fees In case you lost or deleted your files and need to recover them, Dropbox may charge you depending on your subscription plan and method of recovery. 1. Free Accounts - Recovery Period: Dropbox Basic offers file recovery up to 30 days. Charges: No charges are applicable for file recovery in this period. 2. Paid Plans Dropbox Plus, Family, and Professional: File recovery period is up to 180 days. No extra charge is applicable for file recovery in this period. 3. Extended Version History (Add-On) - For Advanced Recovery: Dropbox provides an Extended Version History add-on for some plans, enabling you to recover files up to 10 years old. - Price: Depends on the region and plan; usually an extra monthly fee. 4. Third-Party Recovery Services - If Dropbox cannot recover files due to technical limitations, you may require a third-party data recovery service, which can be pricey. --- **FAQs** ## 1. How do I know if Dropbox is syncing? Click the Dropbox icon in your system tray or menu bar. If syncing, you'll see a spinning icon or "Syncing" message. ## 2. How long can I recover deleted files after 30 days? - Only paid accounts (Plus, Professional, or Family) include recovery up to 180 days. Otherwise, files may be permanently deleted unless you have Extended Version History. ##### 3. Why are some files not showing up in my Dropbox folder? This could be due to selective sync settings or lack of storage on your device. ## 4. Can I recover older versions of files? - Yes, Dropbox offers the retrieval of older versions if you happen to need them in the recovery period of your file. You can go to the file in your account, then click "Version History," and restore your desired version. ### 5. If I cancel my Dropbox subscription, what happens? Your account will revert to a Basic plan, and file recovery will be limited to 30 days. ## 6. Why is my Dropbox app crashing? - The app may freeze or crash because of a software bug, an outdated version, or compatibility issues. Reinstallation usually solves the problem. ## 7. How do I get in touch with Dropbox for assistance? - Paid plans have priority support. You can log a ticket at the [Dropbox Help Center](https://help.dropox.com/). 8. Can I recover files if my account was hacked? - Yes, deleted files inside the recovery period. Secure your account. Change the password, enable 2FA --- **Avoid Sync Issues** 1. Update the Dropbox app. 2. Store limits on your account periodically checked. 3. Files shouldn't be edited in a distributed manner. 4. Keep a powerful password and make sure Two-factor authentication. In case you need help more to use Dropbox let me know! # DropBox Help Center The Dropbox Help Center is the official resource for troubleshooting issues, managing your account, and learning how to use Dropbox effectively. Here's how to access and navigate it: **Accessing the Dropbox Help Center** Visit the Help Center at https://helpdropbox.com/. Features of the Dropbox Help Center 1. Search Bar At the top of the page, you will find a search bar where you can type your issue or query, such as "recover deleted files" or "sync issues." 2. Help Topics Topics are categorized for easy navigation: 1. **Account Access**: Manage login, passwords, and account security. 1. **Files and Folders**: Learn about uploading, sharing, and recovering files. 1. **Plans and Billing**: View information about subscriptions, payments, and refunds. 1. **Desktop and Mobile Apps**: Get help with installing, updating, and troubleshooting apps. 1. **Privacy and Security**: Understand Dropbox's security features and how to protect your account. 3. Contact Support For personalized help, click Contact Support at the bottom of the page. Free Accounts: Limited to community forums and Help Center resources. Paid Accounts: Access priority support via email or chat. 4. Community Forum Engage with other Dropbox users and moderators to get advice and solutions. 5. Guides and Tutorials Step-by-step guides on how to use Dropbox features effectively. ## How to Contact Dropbox Support * Sign in to your account for customized help. * Choose the Contact Us option for email or live chat support (for paid plans). * Visit the Support Page directly. **Tips for Using the Help Center** * Be Specific: When searching for help, use detailed keywords (e.g., "sync error on Mac"). * Check Your Plan: A few features and support options are only available to paid users. * Follow Updates: The Help Center usually posts updates about known issues and fixes. Would you like to get help with working in the Dropbox Help Center or addressing a specific problem?