---
# System prepended metadata

title: A day in the life of a Customer Success Manager
tags: [Week 1, ' M3', ' H3']

---

---
tags: Week 1, H3, M3
---
# A day in the life of a Customer Success Manager
Completing the cycle of activities from lead generation (SDR/BDR), over closing (AE) to onboarding and up and cross selling, let's now look at the day-to-day for a CSM. 

Keep in mind, customer success comes in after a customer has said "yes". This one is also done at Microsoft. 

{%youtube rqDMVaWaRyU %}

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