---
tags: Week 1, H3, M3
---
# A day in the life of a Customer Success Manager
Completing the cycle of activities from lead generation (SDR/BDR), over closing (AE) to onboarding and up and cross selling, let's now look at the day-to-day for a CSM.

Keep in mind, customer success comes in after a customer has said "yes". This one is also done at Microsoft.

{%youtube rqDMVaWaRyU %}

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