---
# System prepended metadata

title: 31 Oct 2020 intervention

---

# 31 Oct 2020 intervention

## Issue

NQ-Gallion:
> Several **players are stuck at 0% loading screen** and I am getting an **internal server error time_out when trying to teleport them** using the backoffice tool. There are also many **players stuck in VR mode** after encountering errors during the VR loading, but this one happened during the previous agent's shift.

> Freddo and Serializer also tried reinstalling but still stuck at the same error

Affected players
Taylorbud #77109
Freddo1083 #49340
Ripvoid #52326
Serializer #24197
Feriniya #70577
Franklin_Star #24426
Gottchar #63826
SmokingChaos #72323
Isyos #29583
Prophet-1 #56710
nockawa #20079
Tinozaure #67226
dropkickjxy #75836

## Initial evaluation 11am

Gravity :one: Players can’t play (server down/disconnect, systematic client crashes…) or core features are broken (piloting, building, mining, crafting…)

Scale :three: Some reports

### Investigation 

I tried to teleport at these players position and did not encounter any issue. Nothing unusual in these places and there were even other players playing close to these locations
Taylorbud #77109 
Freddo1083 #49340
Ripvoid #52326
Serializer #24197
Feriniya #70577
Franklin_Star #24426
dropkickjxy #75836

Looking at server logs for player #24197

```
Double-spawn of already existing Player 24197 (already on Node 10.2.18.16:9300, requested on Node 10.2.17.172:9300
Error while trying to get a NodeAPlayer: ErrorCAF(NQ CAF ERROR : (ErrorType::proxyError))
```

### Action taken

None

## Second evaluation 2pm

Scale :two: A few dozens player impacted

Issue seem to be growing. I don't see any visible impact on CCU

### Investigation

I contacted Édouard who diagnosed a big server issue and recommended a restart

### Action taken

Calling Jon to ask for a server restart.