# QuickBooks Online Customer Column Missing When Entering Bills? How to Fix It Fast

Many users have recently reported that their **customer column is missing QuickBooks Online** when entering bills. This can cause confusion for tracking **billable expenses**, managing projects, or assigning costs to clients. If your **QuickBooks Online bills customer column disappeared** or your **billable expense column is missing**, you’re not alone.

In this complete guide, we’ll show you why this happens, how to restore the missing column, and how to avoid this issue in the future. For urgent assistance, call **844-753-8012**.

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## Understanding the Issue: Customer Column Missing in QuickBooks Online Bills

QuickBooks Online allows you to assign expenses to customers or projects, which is essential for tracking **billable expenses**. When the **customer column disappears**:

* You cannot assign bills to clients or jobs
* Billable expenses may not show up in invoices
* Markup and other columns may also disappear

This problem can occur due to:

* UI changes after QuickBooks updates
* Column settings misconfiguration
* Subscription level limitations (QuickBooks Online vs QuickBooks Online Plus)
* Browser cache or display issues

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## Common Scenarios

Users searching for solutions often report:

* **QuickBooks Online enter bills missing customer**
* **QuickBooks Online billable expense column missing**
* **QuickBooks Online markup column missing**
* **QuickBooks Online sales tax column missing bills**
* **QuickBooks Online Plus customer column missing**

These issues often appear after QuickBooks updates, UI changes, or incorrect **expense settings**.

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## Step 1: Verify Subscription Level

The **customer column** is only available in certain plans:

* **QuickBooks Online Simple Start / Essentials** – No customer tracking on bills
* **QuickBooks Online Plus / Advanced** – Supports customer/job columns and billable expenses

If you’re using Simple Start or Essentials, the customer column will not appear. Upgrade your subscription to access this feature.

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## Step 2: Enable Billable Expenses

1. Go to **Settings ⚙ → Account and Settings → Expenses**
2. Turn on **Track expenses and items by customer**
3. Enable **Make expenses and items billable**
4. Save changes

After enabling, the **customer column** should appear on the bills screen.

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## Step 3: Customize the Bills Screen Columns

If the column is still missing:

1. Open a bill
2. Click **Customize Columns / Gear Icon**
3. Check **Customer/Project**
4. Enable **Billable Expense** if needed
5. Save settings

This restores missing columns like **markup** or **sales tax** if they disappeared.

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## Step 4: Clear Browser Cache and Try Another Browser

Sometimes the missing column is due to UI display issues:

* Open QuickBooks Online in **incognito/private mode**
* Clear your browser cache and cookies
* Disable extensions that may block scripts
* Log back into QuickBooks Online

This resolves many **QuickBooks Online bills screen issues**.

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## Step 5: Check for UI Updates

QuickBooks Online periodically updates its UI, which can temporarily hide certain columns:

* Columns may be moved to **dropdowns or collapsed sections**
* Check for **small arrow icons** on the bills screen to expand hidden columns

If an update caused the **customer column to disappear**, QuickBooks usually restores functionality within a few hours or with a browser refresh.

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## Step 6: Re-add Missing Columns Manually

1. Open **Bills → Enter Bills**
2. Click **Customize Columns / Gear Icon**
3. Re-check **Customer/Project, Billable Expense, Markup, Sales Tax**
4. Click **Done**

This fixes **QuickBooks Online bills columns disappeared** issues.

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## Step 7: Troubleshoot Advanced Issues

If you’re still experiencing problems:

* Log into another browser or device to test
* Confirm you’re using **QuickBooks Online Plus or Advanced**
* Check if multiple users experience the same issue
* Contact QuickBooks support if it persists

For immediate resolution, call **844-753-8012**.

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## Preventing Missing Customer Columns in the Future

* Keep your QuickBooks Online plan updated
* Regularly check **Account and Settings → Expenses**
* Clear browser cache periodically
* Avoid heavy browser extensions during QuickBooks use
* Educate team members on column customization

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## FAQ

**Q1: Why can’t I see the customer column in QuickBooks Online bills?**
A: The most common reason is that **customer tracking is not enabled** in your account settings or your plan doesn’t support it.

**Q2: Were QuickBooks updates removing bill columns?**
A: Occasionally, UI updates collapse or move columns, but they can be restored via the **gear icon** or **customize columns** settings.

**Q3: How do I restore the billable column?**
A: Enable **Track expenses and items by customer** and **Make expenses and items billable** under **Account and Settings → Expenses**, then customize columns.

**Q4: QuickBooks Online Plus bills customer column not showing — what should I do?**
A: Ensure billable expenses are enabled, clear your browser cache, and check column customization.

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## Pro Tips

* Use **QuickBooks Online Plus or Advanced** for full billable expense tracking
* Frequently **review bills screen columns** after UI updates
* Test the feature in **incognito/private mode** before assuming it’s a system-wide problem

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## When to Call for Help

If the **customer column is missing QuickBooks Online** even after trying all steps:

* QuickBooks Online bills customer column disappeared
* QuickBooks Online billable expense column missing
* Columns not restoring after clearing cache

Call **844-753-8012** for immediate expert support.

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## Conclusion

A missing customer column in QuickBooks Online bills can interrupt your billing and project tracking, but most issues are easily fixable:

1. Verify subscription plan
2. Enable **customer tracking** and **billable expenses**
3. Customize your bills screen columns
4. Clear browser cache and check for UI updates

By following these steps, you can quickly restore your **QuickBooks Online bills screen** to full functionality and ensure accurate billing.

For urgent assistance restoring your **customer column** or fixing billable expense issues, call **844-753-8012**.