# 1-844-403-3169 How to Connect HP OfficeJet Pro 8620 to WiFi?

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The **HP OfficeJet Pro 8620** is a powerful all-in-one printer designed for office and home productivity. But like any WiFi-enabled printer, you must first connect it to a stable wireless network to enjoy wireless printing, mobile printing, cloud printing, scanning to email, and other smart features.

If you're struggling to connect your HP OfficeJet Pro 8620 to WiFi, facing connection drops, or the printer is not detecting your router, this comprehensive guide walks you through everything—from the basics to advanced fixes.

This article contains:

* ✔ Multiple WiFi Setup Methods
* ✔ Step-by-Step Touchscreen Setup
* ✔ WPS Button and PIN Methods
* ✔ HP Smart App Setup
* ✔ Router and Network Optimization Tips
* ✔ Troubleshooting for All Common Errors
* ✔ Reset and Reconfigure Options
* ✔ Bonus: How to Reconnect After Changing WiFi
* ✔ When to Call Support: **1-866-203-7571**

Let's start with the easiest, fastest method.

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# **Section 1: Pre-Setup Checklist for HP OfficeJet Pro 8620 WiFi**

Before you initiate the WiFi setup, make sure the following conditions are met.

### **1. WiFi Network Requirements**

Your HP OfficeJet Pro 8620 supports:

* **2.4 GHz networks**
* WPA, WPA2 security
* DHCP enabled network
* Routers broadcasting SSID (network name visible)

It **does not** support 5GHz-only networks.
If you have dual-band, don’t worry—your router broadcasts both 2.4GHz and 5GHz together.

### **2. Printer Requirements**

* Printer must be powered ON.
* Touchscreen should be responsive.
* Paper installed (optional but recommended).
* Ink cartridges installed.

### **3. Keep These Handy**

* Your WiFi network name (SSID)
* Your WiFi password
* A phone or PC
* Router must be working with internet access

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**Section 2: Method 1 — Connect HP OfficeJet Pro 8620 to WiFi Using the Touchscreen (Easiest Method)**

This is the standard method most users follow. It’s fully guided through the printer display.

### **Step-by-Step Touchscreen WiFi Setup**

### **Step 1: Go to Wireless Settings**

On the HP 8620 touchscreen:

1. Tap the **Wireless Icon** on the screen.
2. Tap **Settings**.
3. Choose **Wireless Setup Wizard**.

This wizard scans for available networks.

### **Step 2: Select Your WiFi Network**

From the detected networks list:

* Find your **WiFi name (SSID)**
* Tap to select it

If your network is hidden, select **Enter New Network Name**.

### **Step 3: Enter WiFi Password**

The touchscreen keyboard appears:

* Type your WiFi password carefully
* Tap **Done**
* Tap **OK** or **Connect**

Your HP OfficeJet Pro 8620 will attempt connection.

### **Step 4: Confirmation**

If the connection is successful:

* The Wireless Icon turns **blue**
* A confirmation message appears
* A network report prints automatically (optional setting)

Your printer is now connected to WiFi.

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**Section 3: Method 2 — Connect HP OfficeJet Pro 8620 to WiFi Using WPS (Push Button Method)**

If your router supports **WPS**, this is the fastest method.

### **When to Use WPS?**

Use this method if:

* You don’t know the WiFi password
* You want a 10-second quick setup
* You want a secure connection without typing anything

### **How to Connect Using WPS Push Button**

### **Step 1: Start WPS on the Printer**

1. On the touchscreen, tap **Wireless**.
2. Tap **Settings**.
3. Select **WiFi Protected Setup (WPS)**.
4. Tap **Push Button**.
5. Tap **Start**.

### **Step 2: Press WPS on Router**

Within **2 minutes**:

* Press the **WPS button** on your router
(usually on the back or side)

The printer automatically connects.

### **Step 3: Confirmation**

Wireless light becomes **solid blue**.

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**Section 4: Method 3 — Connect HP OfficeJet Pro 8620 to WiFi Using WPS PIN**

If your router requires a PIN-based setup:

### **Step-by-Step for WPS PIN**

1. On the HP 8620, tap **Wireless**.
2. Tap **Settings**.
3. Tap **WiFi Protected Setup (WPS)**.
4. Select **PIN**.
5. A **PIN code** prints on a report.
6. Log into your router admin page.
7. Enter the PIN under the WPS settings.

After a minute, your HP 8620 connects to your WiFi.

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**Section 5: Method 4 — Connect HP OfficeJet Pro 8620 to WiFi Using HP Smart App**

This is the modern method recommended by HP.

### **Step 1: Install HP Smart**

Download the HP Smart App on:

* Windows
* Mac
* Android
* iPhone/iPad

### **Step 2: Reset Network on Printer**

Resetting ensures the printer is in WiFi setup mode.

1. Tap **Wireless** on touchscreen
2. Go to **Settings**
3. Tap **Restore Network Defaults**
4. Confirm

The printer restarts WiFi setup.

### **Step 3: Use the HP Smart App**

1. Open HP Smart
2. Tap **Add Printer**
3. The app will detect “HP OfficeJet Pro 8620 (Setup)”
4. Tap **Setup**
5. Select your WiFi network
6. Enter WiFi password

Within minutes, your printer becomes fully connected.

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**Section 6: Method 5 — Connect Using USB Cable (For PC Setup)**

This method is for users who prefer a guided installer.

### **Step-by-Step**

1. Visit HP’s official driver page
2. Download **HP OfficeJet Pro 8620 Full Driver**
3. Install and when prompted, connect a **USB cable**
4. When the installer shows “Network Setup”, choose **Wireless**
5. Select your WiFi network
6. Enter password
7. Remove USB cable after setup

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**Section 7: How to Reconnect HP OfficeJet Pro 8620 After Changing WiFi or Password**

If you changed:

* Router
* WiFi password
* WiFi name
* Internet provider

You must reconnect manually.

### **Steps to Reconnect**

1. Tap **Wireless**
2. Go to **Settings**
3. Choose **Wireless Setup Wizard**
4. Select your WiFi
5. Enter new password
6. Connect

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**Section 8: How to Print a Wireless Network Report on HP 8620**

This helps diagnose problems.

1. Tap **Wireless Icon**
2. Tap **Settings**
3. Choose **Print Reports**
4. Tap **Wireless Test Report**

Review:

* Errors
* Connectivity
* Signal strength
* Authentication issues
* IP conflicts

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**Section 9: Common Problems & Fixes When Connecting HP OfficeJet Pro 8620 to WiFi**

Below is a complete troubleshooting guide for all typical issues.

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**Problem 1: HP 8620 Not Detecting WiFi Network**

### Causes

* Router broadcasting hidden SSID
* 5GHz network only
* Weak signal
* Too much network interference

### Fixes

✔ Move printer closer to router
✔ Ensure SSID broadcasting is ON
✔ Enable 2.4GHz band
✔ Restart router
✔ Reset printer network settings

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**Problem 2: Wrong WiFi Password**

Even one symbol typed incorrectly will fail the connection.

### Fix

* Re-enter password
* Check uppercase/lowercase
* Look at password on another device

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**Problem 3: Printer Shows “Connection Failed”**

### Fix

* Restart printer
* Restart router
* Try WPS method
* Use HP Smart App setup

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**Problem 4: Printer Keeps Losing WiFi Connection**

### Reasons

* Weak signal
* IP address conflict
* Router is overloaded
* Firmware outdated

### Fixes

1. Update router firmware
2. Assign a static IP from HP Smart
3. Switch router channel to 1, 6, or 11
4. Move printer away from microwave/cordless phones

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**Problem 5: HP 8620 Offline After WiFi Setup**

### Fix

✔ Turn ON WiFi on printer
✔ Restart PC
✔ Reinstall drivers
✔ Ensure both printer and PC use the **same WiFi**
✔ Disable VPN and firewall temporarily

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**Problem 6: HP OfficeJet 8620 Not Connecting to 5GHz**

This model supports **only 2.4GHz**.

### Fix

* Enable 2.4GHz in router
* Connect to that network
* Rename the 2.4GHz network for convenience

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**Problem 7: WPS Button Not Working**

### Fix

* Ensure router WPS is enabled
* Restart router
* Try PIN method
* Use HP Smart App as alternative

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**Section 10: How to Restore Network Defaults on HP 8620 (Important Reset Method)**

A network reset often fixes complex issues.

### **Steps**

1. Tap **Wireless**
2. Tap **Settings**
3. Scroll to **Restore Network Defaults**
4. Confirm

This resets only WiFi settings—not your printer data.

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**Section 11: Advanced Router Configuration Tips for Stronger WiFi Printing**

To ensure long-term connectivity:

### ✔ Use 2.4GHz band

### ✔ Keep printer within 20–25 feet

### ✔ Use WPA2 security

### ✔ Avoid auto channel switching

### ✔ Assign static IP

### ✔ Keep router in an open area

### ✔ Update router firmware regularly

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**Section 12: How to Use WiFi Direct on HP 8620 (Print Without Router)**

If you have no router:

### **Steps**

1. Tap **Wireless**
2. Tap **WiFi Direct**
3. Turn ON
4. A WiFi Direct name and password appear
5. Connect your mobile or PC
6. Print directly

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**Section 13: How to Connect HP 8620 to WiFi from a Mac**

### Steps:

1. Open **System Preferences**
2. Click **Printers & Scanners**
3. Tap **+** to add printer
4. Choose **HP OfficeJet Pro 8620**
5. Click **Add**

Mac automatically installs AirPrint drivers.

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**Section 14: How to Connect HP 8620 to WiFi from Windows PC**

### Steps:

1. Press **Windows + I** → **Bluetooth & Devices**
2. Click **Printers & Scanners**
3. Click **Add Device**
4. Select your printer
5. Complete installation

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**Section 15: Mobile Printing Setup (iPhone & Android)**

## **iPhone Setup**

* Use **AirPrint**
* Printer must be connected to same WiFi
* Open document → **Share** → **Print**

## **Android Setup**

* Install **HP Print Service Plugin**
* Connect to same WiFi
* Print from any app

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**Section 16: Professional Help for HP OfficeJet Pro 8620 WiFi Setup**

If your printer still won’t connect:

* Printer may require firmware update
* Router may have compatibility issues
* DHCP may be disabled
* Hardware failure may exist

You can get instant help by calling:

# **📞 1-866-203-7571 (HP Printer Support Helpline)**

They assist with:

* Wireless setup
* Offline issues
* IP conflicts
* Driver problems
* Router configuration
* Firmware issues

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# **Conclusion**

Connecting your **HP OfficeJet Pro 8620** to WiFi is simple when you follow the right method. Whether you use the touchscreen wizard, WPS button, HP Smart App, or USB-assisted setup, this guide covers every possible way to get your printer online quickly.

If you run into issues or want expert guidance, you can always call:

# **📞 1-866-203-7571 for HP OfficeJet Pro 8620 WiFi Setup Support**