# 1-866-203-7571 How to Sign In to HP Smart App on Your Computer (Windows/Mac)?

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The HP Smart App is one of the most essential software tools for HP printer users. Whether you own an HP DeskJet, OfficeJet, ENVY, LaserJet, or Smart Tank printer, the HP Smart App allows you to print, scan, set up, manage, and troubleshoot your printer easily from your Windows or Mac computer.

However, to take advantage of all its features—such as mobile fax, cloud printing, HP+ benefits, ink level monitoring, or scanning via your desktop—you must first **sign in** to the HP Smart App. Many users find this simple process confusing, especially when switching computers, reinstalling the app, or setting up HP Smart for the first time.

This fully detailed, step-by-step article explains **exactly how to sign in to the HP Smart App on Windows and Mac** computers, why signing in is required, how to set up your HP account, how to fix login issues, and what to do if the HP Smart App won’t let you sign in.

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# **1. What Is the HP Smart App and Why Do You Need to Sign In?**

The **HP Smart App** is an all-in-one software application designed by HP that allows users to:

* Add and set up new HP printers
* Print documents and photos from a computer
* Scan using the printer or computer camera
* Access advanced HP+ features
* Check ink or toner levels
* Subscribe to Instant Ink
* Fax digitally using Mobile Fax
* Update firmware
* Troubleshoot printer issues

To access many of these features, you need to **sign in using your HP account**. Signing in ensures that:

### ✔ Your printer connects securely

### ✔ You can access HP cloud-based functions

### ✔ You can save settings across devices

### ✔ You can use HP+ benefits or Instant Ink

### ✔ You can manage multiple HP printers

Without signing in, the app runs with **limited features** and may not allow you to set up a new HP+ printer.

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# **2. Requirements Before Signing In to HP Smart App**

Before you attempt to sign in, make sure the following requirements are fulfilled:

### ✔ **1. Stable internet connection**

The HP Smart App cannot log in offline.

### ✔ **2. HP Smart App installed on your Windows or Mac computer**

You can download it from the Microsoft Store (Windows) or Mac App Store.

### ✔ **3. An existing HP account**

If you don’t have one, you can create one inside the app.

### ✔ **4. Your computer must meet system compatibility**

* Windows 10/11
* macOS 10.15 or later

### ✔ **5. Your printer must be powered ON**

If you’re signing in during printer setup, ensure your printer is in Wi-Fi setup mode.

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# **3. How to Download and Install HP Smart App (Windows and Mac)**

Before signing in, you must install the HP Smart App.

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## **A. Install HP Smart App on Windows**

Follow these steps:

1. Open the **Microsoft Store** from the Start menu.
2. Type **HP Smart** in the search bar.
3. Click **Download / Install**.
4. Once installed, launch the app by searching for **HP Smart** in your Start menu.

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## **B. Install HP Smart App on Mac**

Steps:

1. Open the **Mac App Store**.
2. Search for **HP Smart**.
3. Click **Get** → **Install**.
4. Open the app from Launchpad or Applications folder.

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# **4. How to Sign In to HP Smart App on Windows (Step-by-Step)**

Signing in on a Windows computer is a straightforward process. Follow these detailed steps to avoid any confusion.

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## **Step 1: Launch the HP Smart App**

* Click **Start** → type “**HP Smart**” → Press **Enter**
OR
* Double-click the HP Smart desktop shortcut (if available)

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## **Step 2: Click “Sign In” on the Welcome Screen**

Once the app opens, you will see one of these options:

* **Sign In**
* **Create Account**
* **Skip for now** (Not recommended)

Click **Sign In**.

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## **Step 3: Enter Your HP Account Email**

Type the email address associated with your HP Account.

If you don't have an account, click **Create Account**.

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## **Step 4: Enter Your Password**

Type your HP account password.
If you forgot it, click **Forgot Password** and follow the recovery steps.

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## **Step 5: Complete Verification (if requested)**

HP may ask for 2-factor authentication via:

* Email OTP
* SMS OTP
* App verification

Enter the code to continue.

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## **Step 6: You Are Now Signed In**

Once signed in, the app will allow you to:

* Add printers
* Manage printer settings
* Print, scan, or fax
* Check ink/toner levels
* Use HP+ cloud features
* Use HP Instant Ink

If your printer is already set up, it will appear automatically.

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# **5. How to Sign In to HP Smart App on Mac (Step-by-Step)**

The HP Smart App for Mac uses the same HP account system but the interface is slightly different.

Follow the steps below.

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## **Step 1: Open the HP Smart App**

Go to:

* **Finder → Applications → HP Smart**, or
* Click the HP Smart icon from **Launchpad**

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## **Step 2: Click “Sign In”**

You will see the Sign In button on the main window.

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## **Step 3: Enter Your HP Account Email**

Type your email and click **Next**.

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## **Step 4: Type Your Password**

Enter your HP account password.

If you can't remember it, click **Forgot Password**.

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## **Step 5: Complete Multi-Factor Authentication (if required)**

Mac users are often asked for additional verification for security reasons.

Enter the verification code sent to your email or phone.

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## **Step 6: Sign-In Complete**

Once signed in, you’ll see a dashboard with all available functions. You may now:

* Add printer
* Manage HP+ printers
* Use Smart Tasks
* Enable Mobile Fax
* Access print history

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# **6. How to Add a Printer After Signing In**

Once logged in, the HP Smart App allows you to add your HP printer.

Follow these steps:

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## **Step 1: Click “Add Printer”**

On the home screen, click:

**+ Add Printer**

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## **Step 2: Allow HP Smart to Access Your Network**

You may be asked to allow permissions such as:

* Network access
* Bluetooth access
* Local device access

Click **Allow**.

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## **Step 3: Select Your Printer**

HP Smart will search for printers and display results.

Select your printer:

* HP DeskJet
* HP ENVY
* HP OfficeJet
* HP Smart Tank
* HP LaserJet
* HP Tango

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## **Step 4: Connect Printer to Wi-Fi (if not already)**

If your printer is new, follow the on-screen Wi-Fi setup instructions.

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## **Step 5: Complete Setup**

Once added, you can use features like:

* Print
* Scan
* Copy (if supported)
* Check ink/toner
* Update firmware

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# **7. Why You Must Sign In to Use HP Smart App**

Many users ask:
**Why do I need to sign in at all? Why not skip?**

Here’s why signing in is essential:

### ✔ Required for HP+ Printers

HP+ printers cannot be set up without an HP account.

### ✔ Required for Mobile Fax

Digital fax needs account verification.

### ✔ Required for Cloud Printing Services

Anything involving online storage needs your cloud account.

### ✔ Required for Instant Ink

Your subscription is tied to your account.

### ✔ Required for Remote Printing

Print from anywhere needs authentication.

So, signing in is not optional—it is required for full functionality.

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# **8. Common HP Smart Login Problems & Fixes**

Users frequently face login issues. Below are the most common and how to solve them.

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## **Problem 1: HP Smart App Won’t Sign In**

Fixes:

1. Restart the app
2. Restart your computer
3. Disconnect VPN
4. Check internet connection
5. Update HP Smart App
6. Try signing in from browser (account.hp.com)

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## **Problem 2: “Something Went Wrong” Error**

This occurs due to:

* Firewall blocking
* Corrupt app installation
* Outdated Windows/Mac version

Fix:

* Disable firewall temporarily
* Update OS
* Reinstall HP Smart

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## **Problem 3: HP Smart Login Loop (Keeps Returning to Sign In Page)**

Fix:

* Clear HP Smart App cache
* Sign in via browser first
* Reinstall HP Smart

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## **Problem 4: Can’t Login on Mac After Update**

Try these:

* Reset HP Smart permissions
* Allow access for “HP Device Monitor”
* Turn off iCloud Private Relay (if using Safari)

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## **Problem 5: HP Account Login Credentials Not Working**

Fix:

1. Reset password
2. Ensure correct email
3. Check for uppercase/lowercase mistakes
4. Use the “Sign in with code” option if available

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## **Problem 6: OTP Not Arriving**

Try:

* Check spam folder
* Resend code
* Turn off VPN
* Wait 2–3 minutes
* Use SMS instead of email code

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# **9. How to Reset HP Account Password for HP Smart Login**

If you forget your password:

1. Go to **account.hp.com**
2. Click **Forgot Password**
3. Enter email
4. Choose verification method
5. Enter OTP
6. Set new password
7. Return to HP Smart App and sign in

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# **10. HP Smart App Login Security Tips**

* Do not share your HP account password
* Use a strong password (mix letters, numbers, symbols)
* Avoid signing in on public computers
* Enable two-factor authentication
* Update your password every 6–12 months

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# **11. Using HP Smart App Without Signing In (Limitations)**

You *can* use the HP Smart App without logging in, but with strict limitations.

Without login you CANNOT:

* Add new HP+ printers
* Use cloud printing
* Check Instant Ink
* Store Smart Tasks
* Use Mobile Fax
* Access online updates

You CAN:

* Print basic documents (in some cases)
* Scan locally
* View printer information

However, these features may also be restricted depending on your model.

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# **12. HP Smart App Won’t Open After Sign-In — Fixes**

If the app crashes right after logging in:

### ✔ Update the Microsoft Store (Windows)

### ✔ Clear app cache

### ✔ Reinstall HP Smart

### ✔ Update macOS or Windows OS

### ✔ Disconnect proxy, firewall, or VPN

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# **13. How to Use HP Smart App After Logging In**

Once logged in, you’ll have access to:

### **A. Print Documents**

Select file → Print → Adjust settings → Print

### **B. Scan Documents**

Use printer scanner or PC camera.

### **C. Mobile Fax**

Send faxes without a phone line.

### **D. Smart Tasks Automation**

Automate scan-to-email, cloud storage uploads, etc.

### **E. Monitor Ink Levels**

Automatic ink level tracking.

### **F. Manage Printer Settings**

Paper size, quality, color options, etc.

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# **14. HP Smart App for Business Users**

Business owners benefit from:

* Multi-printer management
* Job tracking
* Secure printing
* Network setup
* Remote access

Signing in ensures your printers and documents remain protected.

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# **15. When to Contact Support (1-866-203-7571)**

Call support if you face any of the following:

### ✔ Cannot sign in after multiple attempts

### ✔ HP Smart App keeps crashing

### ✔ Cloud services not loading

### ✔ Forgot email used for HP account

### ✔ Security verification failed

### ✔ HP+ printer stuck on “Sign in to Continue”

Professionals at **1-866-203-7571** can assist with setup, login, troubleshooting, printer configuration, and HP account recovery.

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# **16. Frequently Asked Questions (FAQ)**

### **Q1. Do I need an HP Account to use the HP Smart App?**

Yes, especially for HP+ and Instant Ink services.

### **Q2. Can I use the same HP account on multiple computers?**

Yes, your HP account works across all devices.

### **Q3. My HP Smart App does not show “Sign In.” What do I do?**

Update the app and restart your computer.

### **Q4. Is the HP Smart App free?**

Yes, it is completely free to download and use.

### **Q5. Why won’t HP Smart let me continue without sign-in?**

HP+ printers and cloud features require authentication.

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# **Conclusion**

Signing in to the HP Smart App on your Windows or Mac computer is essential for unlocking the full suite of printing, scanning, and cloud features offered by HP. Whether you’re setting up a new printer, managing an existing one, using Instant Ink, or accessing HP+, signing in is the first and most important step.

This guide covered:

* How to download and install HP Smart
* How to sign in on Windows and Mac
* How to troubleshoot sign-in issues
* How to reset your HP account
* How to use features after logging in

If you run into problems or need immediate help with the HP Smart App login, printer setup, or account recovery, contact support at:

### **📞 1-866-203-7571**