# Avianca Airline Cancellation and Refund Policy Informations 2023 Paying high cancellation fees is never a bold act. Why pay a significant percentage of the ticket price as a cancellation fee when you can cancel for a small amount? Avianca Airlines made all the necessary changes to its cancellation policy to make it friendlier for passengers. **Avianca Airline 1-888-588-2434 Cancellation Policy** However, you must have a valid ticket to request cancellation. Follow the steps below for a quick overview of Avianca's cancellation policy: ![](https://i.imgur.com/gFF5y4b.png) * You have the opportunity to make free cancellations on tickets that are purchased through the official website, customer service or any other authorized channel. * In accordance with the Avianca Airlines cancellation policy, the passenger cannot make cancellation requests with third-party tickets. * You will not receive a refund once the flight leaves the origin airport. * The airline will not charge any fees for tickets that are canceled within 24 hours of booking. To receive a full refund, the travel date must be at least seven days after the reservation date. * To obtain a refund, the passenger must pay a part of the ticket fare as cancellation expenses, in accordance with Avianca's flight cancellation policy. * The airline will not attend refund requests if the reservation or cancellation is requested after the assigned period. * In accordance with Avianca's cancellation policy, the passenger who does not board the flight on time must pay the full price of the ticket as cancellation fees.There is no need to pay cancellation fees if the airline cancels your booked flight. In accordance with Avianca's flight cancellation policy, the passenger who cancels the scheduled reservation within 30 minutes before departure will be charged the entire price of the ticket as cancellation costs. ## Avianca Cancellation Policy 24 Hours What if I told you that Avianca Airlines offers free ticket cancellations? YEAH! If you read correctly, you can cancel the scheduled trip for free by following the instructions below. Avianca's 24-hour cancellation policy is explained in detail in the following paragraphs. Keep rolling over it: * Passengers who cancel scheduled tickets on the same day as their reservation and the departure date is within seven days of the cancellation date will receive a full refund. * Avianca's 24-hour cancellation policy does not apply to tickets: * that are booked through the external agent. * that are reserved within six days prior to departure. * In accordance with Avianca's cancellation policy, the passenger who makes a cancellation request outside the assigned period must pay part of the cost of the ticket as cancellation fees. ### Avianca cancellation fees The passenger can make a cancellation free of charge within the risk-free period. However, once the term is over, the passenger must pay the cancellation fees depending on the fare class and destination of the passenger. To get a proper idea about the airline cancellation charges, follow the points outlined: * The airline will not charge any cancellation fee on tickets that are canceled within 24 hours of booking and the departure date is within seven days of the cancellation date. * The Avianca Airlines cancellation policy establishes that if a ticket is canceled outside the free cancellation period, the airline would incur a cancellation fee of up to USD 600 on international flight tickets. The airline will assess cancellation costs based on ticket type, destination, and any other criteria. * For all non-emergency flights, the passenger can cancel their tickets up to the same day of departure. The passenger will be charged the additional fees that correspond to each of the tickets purchased according to the type of fee and destination. * When the risk-free period expires, the airline charges an amount equal to up to 80% of the total airfare as cancellation fees. In accordance with Avianca's cancellation policy, the airline may exclude ticket charges if the reservation is canceled due to operational difficulties. On tickets booked through the third-party agency, the airline will charge the full ticket fare as Avianca cancellation fees. The airline will not accept flight change requests in such scenarios. ## How to Cancel the Avianca Flight? Canceling tickets is now simple thanks to technological advances. Avianca flights can now be completely canceled by staying at home too. We recommend you read the following if you want to know more about Avianca Airlines flight cancellation procedures. Just select any acceptable way and cancel the trip with ease. ### Cancel Avianca Flight Online Thousands of passengers choose to cancel their reservations online as it saves them time, effort and money. You don't need to put in a lot of effort or time; just follow the instructions below and cancel the booked trip at your own pace. * Log in to the official website of Avianca Airlines. * To complete the passenger identification process, enter the username with password in the respective fields. * Next, tap on the booking management tab. * Enter the confirmation number with the passenger's last name to find the required trip. * Then, click the cancel button and complete the Avianca Airlines flight cancellation form, including the reason for the cancellation, the reservation number, the passenger's name and any other necessary information. * Review the form and submit it by clicking the Continue button. Before sending the refund request, make sure you read the clauses mentioned in Avianca's cancellation policy. * Avianca's cancellation charges are automatically deducted from the total value of the reservation. * Once the Avianca flight refund form has been successfully submitted, you will receive a confirmation email at your registered email address. ### Cancel Avianca flight through the customer service number Worried about how to cancel on your own? There is no need to worry; just contact the officials via the hotline, and with the help of the staff, you can cancel your ticket over the phone. The best aspect of this approach is that it allows you to communicate in many languages. Pick your native tone and cancel your booked ride like you're going for a walk in the park. * Connect with customer service. * Select the language and purpose of the call. * Please share the confirmation number and last name, it will help the assigned agent to find the required trip. * To complete the Avianca Airlines flight cancellation form, the agent will ask you to provide information such as the reservation number, the passenger's name and any other necessary details, as well as the reason for the cancellation. * Share all the necessary information to help the agent complete the form on your behalf following the clauses mentioned in Avianca's cancellation policy. * Avianca cancellation fees and other service charges are not required to pay. All required charges will be deducted from the total price of the reservation. After successfully completing the Avianca flight refund form, a confirmation email will be sent to your registered email addresses. ### Cancel Avianca Flight at the Airport and Sales Centers People who prefer the conventional approach can cancel their reservations at the airport terminals or at the official sales offices. The processes are simple; simply contact the officials and implement the following: * Go to the nearest official counter and connect with the available agent. * Complete the Avianca Airlines flight cancellation form by providing information such as reservation number, passenger name, reason for cancellation, reservation date, confirmation ID, and all required fields. * Submit the form, the agent will verify your eligibility criteria and ask you to choose payment. * You will have to pay the additional service charges, since Avianca's cancellation policy establishes that the airline will impose additional administrative charges on top of the cancellation charges. * The agent will recalculate the charges and deduct them from the total airfare. Once you successfully submit the form, you will receive a confirmation email. It will take up to 21 business days for the airline to refund the refund amount. **Note:** Avianca's flight cancellation policy specifies that reservations made outside of the permitted channels are not eligible for refunds. ### Avianca Canceled Flight Compensation Regulations Do I have to pay cancellation fees if the airline cancels my flight? What are my compensation options if Avianca cancels my flight? These are the usual questions that everyone has when an airline cancels a flight due to unforeseen circumstances. Fear not, Avianca offers numerous important advantages if flights are canceled due to adverse weather conditions, government directives, court regulations or operational failures. **Avianca's canceled flight compensation regulations provide you with the following benefits:** Compensation is only offered if the reservation is made through authorized portals, according to Avianca's flight cancellation policy. You will be compensated when the airline does not provide you with flight services as scheduled. **Under Avianca's canceled flight compensation regulations, you will obtain the following benefits:** * Accommodation * Transportation * Food and drink * travel voucher * reprogram installation * Full refund In accordance with Avianca's cancellation policy, you will not be compensated if you do not board the flight within the specified time. On some routes, the airline may offer you monetary benefits as compensation. You can receive up to 600 euros of compensation, however this is entirely up to the airline. ### Avianca Refund Policy Avianca's refund policy is created with the customer's needs in mind. A full refund can only be obtained by canceling within 24 hours of booking. The airline is one of the top airlines in the opinion of its customers due to its easy refund process. To learn more about the refund policy, take a quick look at the following key points illustrated below: * Refunds are available to passengers who purchased tickets through the airline's website, customer service, or any other approved channel, based on Avianca's cancellation policy. * Passengers holding a third party ticket cannot make a flight cancellation request. They must pay the full ticket fee as cancellation fees. * Cancellations made within 24 hours of booking a ticket are free of charge. To get a full refund, your departure date must be at least seven days after your reservation date. * You must pay a percentage of the ticket price if you request a refund from Avianca after the risk-free period. You will get a refund by deducting Avianca's cancellation charges from the total airfare. * Avianca's refund policy establishes that refunds to passengers are not allowed if the cancellation is requested after the departure of the scheduled flight. * No refunds are available for reservations that are canceled within the same departure time. cancel a reservation, the passenger must pay cancellation fees based on the fare category, the date of cancellation, the reason, and all other factors. In accordance with Avianca's flight cancellation policy, you will get a full refund if the cancellation is made by the airline for the following reasons: * government orders * operational failures * Bad weather * pandemics contact the customer support team before making a cancellation request. You have the opportunity to get a full refund if Avianca cancels flights for any reason. Avianca's refund policy does not apply to promotional and third-party tickets. ### Avianca Airlines Cancellation Policy due to Covid-19 Due to the Coronavirus outbreak, the Avianca Airlines flight cancellation policy has undergone specific changes. The modifications are the following: * Air tickets purchased between March 1 and 31, 2021, regardless of the departure date, can change tickets on all routes, except routes from Argentina, Bolivia, Brazil, Chile, Paraguay and Uruguay, in XS, S fares , M, L, XL, or XXL. You can make three changes. Fare difference waiver does not apply. * If you purchased a ticket between April 1 and June 30, 2020, you can change the ticket on all routes in XS and S fares. Fare difference exemption does not apply. #### Avianca Cancellation Policy for Refundable and Non-Refundable Ticket Whether you have a non-refundable or refundable airline ticket, the cancellation policy depends on various circumstances. Here is a list: * You are eligible for one free cancellation of refundable and non-refundable tickets if you cancel the flight within 24 hours of booking. * After 24 hours, you will have to pay a cancellation fee of up to USD 600 if you have a non-refundable flight ticket (XS, S and M). The fee depends on the destinations you choose to fly to, and the cancellation fee will be deducted from the total amount of the fee. * Whether you cancel your flight within 24 hours of booking or at the last minute, you'll receive a full refund if you have a refundable ticket. However, you may have to pay a cancellation fee. ### Avianca Airlines cancellation policy for different classes Avianca's cancellation policy varies depending on the type of ticket you have purchased, and the policy also depends on the cabin class. Take a look at the following points to find relevant information: #### Economy class Regardless of your class, you are entitled to free cancellation if the ticket is canceled within 24 hours of booking and the scheduled departure is not less than 7 days at the time of booking. Economy Class fares are generally non-refundable. However, it depends on the route and the type of fare. #### Business class Avianca business class tickets are refundable. However, cancel your business class ticket no more than one hour Frequent questions ### Frequent questions #### Can I cancel my Avianca flight and get a refund? Yes, you can easily initiate a request to cancel the reserved flight through https://www.avianca.com/us/en/, the Avianca Call Center or the airport counters. However, the criteria to be eligible to receive a refund depend on several factors. #### How much is the Avianca (AV) cancellation fee? The Avianca flight cancellation fee is USD 600 and would be applicable after 24 hours from the reservation date. However, your eligibility criteria for a refund or coupon credit depends on the fare rules applied to your flight reservation. #### Does canceling a flight give you a refund? Avianca's (AV) refund policy depends on the type of ticket you have purchased. If the ticket meets all the requirements, you will receive an amount as a refund. #### Can I cancel my Avianca reservation for free within 24 hours? If the passenger cancels their reservation within 24 hours of the purchase date, they do not have to incur any cancellation fee. However, the departure date must be 7 days or more from the time of initiating the cancellation request. #### How to get a refund with a non-refundable ticket? To get a refund for a non-refundable ticket, you must cancel your reservation within the specified time. If the passenger does not initiate the cancellation of the flight reservation within the allotted time, the airline may charge the full ticket fee as the cancellation fee. #### Do I get a refund if my flight is cancelled? You are eligible for a refund from Avianca if the airline does not provide the flight service. However, according to Avianca's refund policy, the refund amount depends on cancellation, destination, technical failure and many other reasons. #### Can I make a cancellation request on the day of departure? Avianca (AV) allows you to cancel your reservation the same day of departure except in Tourist Class. You must pay a cancellation fee, and the amount will depend on the ticket class, the reason, and many other factors. #### What are the easiest ways to cancel my Avianca plane ticket? You can easily cancel your Avianca (AV) flight by visiting the airline's official website. You can also call the customer service number or visit the airline counter at the airport. #### Is it possible to make flight changes in Avianca (AV)? Yes, Avianca (AV) allows its passengers to easily make changes to their reservations. #### What will I do if Avianca cancels my flight? In the event that Avianca cancels your flight or denies you boarding, the airline compensates for the inconvenience. #### Is it cheaper to cancel or change Avianca flights? The charges for canceling or rescheduling your itinerary with any Avianca flight are almost the same. You can choose the one that suits you best. #### Can I reschedule my Avianca flight? Once you complete the cancellation process for your previously booked service, you can rebook a new flight at any time you want. #### Popular Avianca Airports * Flights to El Dorado International Airport * Flights to John F. Kennedy International Airport * Flights to Los Angeles International Airport * Flights to Miami International Airport * Flights to Dulles International Airport * Flights to La Aurora International Airport #### Popular Avianca Routes * San Salvador to Los Angeles (SAL to LAX) * Los Angeles to San Salvador (LAX to SAL) * New York City to San Salvador (NYC to SAL) * San Salvador to New York City (SAL to NYC) * Bogota to New York City (BOG to NYC)
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