# 1-866-203-7571 How to fix HP printer error E5 / 05 (Paper Feed Error)?
HP printers are among the most widely used printing devices for home, office, and professional purposes. Their popularity comes from the combination of reliability, advanced features, and affordability. However, like any piece of technology, printers are not immune to errors. One common issue that users often encounter is the **HP printer error code E5 / 05**, also known as the **Paper Feed Error**.
This error typically indicates that the printer is having trouble picking paper from the input tray, or that something is obstructing the normal flow of paper through the printer’s feed rollers. While this can be frustrating—especially when you’re in the middle of an important task—the good news is that it’s usually easy to fix with the right guidance.
This article will walk you through:
* What HP error E5 / 05 (Paper Feed Error) means
* The most common causes behind the error
* Step-by-step solutions to fix it
* Preventive measures to avoid recurring paper feed issues
* When to contact HP printer support at **1-866-203-7571** for the USA
By the end, you’ll have a complete understanding of how to deal with this error and restore your HP printer back to smooth functioning.
## Understanding HP Printer Error E5 / 05
The error **E5 (or 05)** appears on the printer’s control panel or display screen when the device is unable to pick paper from the tray. Depending on your HP printer model, it may also be displayed as **Paper Feed Error** or **No Paper Detected in Tray**, even when you’ve loaded paper.
In essence, the printer is telling you:
1. It cannot detect or grip the paper properly.
2. Something is blocking the rollers or feed path.
3. The paper size or type is incompatible with the printer’s settings.
This error may occur in HP DeskJet, HP Envy, HP OfficeJet, and even some HP LaserJet models.
## Causes of HP Printer Error E5 / 05
Before diving into solutions, it’s important to understand the root causes behind this error. Here are the most common reasons:
1. **Empty or Improperly Loaded Paper Tray**
* The paper tray might be empty, or the stack of paper is misaligned.
2. **Incorrect Paper Size or Type**
* Using thicker, curled, wrinkled, or incompatible paper can lead to paper feed issues.
3. **Dirty or Worn Feed Rollers**
* Dust, dirt, or wear-and-tear on the feed rollers prevent them from gripping the paper correctly.
4. **Obstructions Inside the Printer**
* Paper clips, torn paper pieces, or other debris can block the feed path.
5. **Too Much Paper in the Tray**
* Overloading the input tray causes jams or prevents the rollers from picking paper properly.
6. **Moisture or Humidity in Paper**
* Damp or sticky paper sheets may stick together, preventing smooth feeding.
7. **Firmware or Driver Issues**
* Outdated firmware or corrupt printer drivers may miscommunicate paper settings.
8. **Mechanical Malfunctions**
* Worn-out parts inside the printer, such as damaged rollers or gears, may need replacement.
Understanding these causes helps in applying the right solution.
## Step-by-Step Solutions to Fix HP Printer Error E5 / 05
Here’s a comprehensive troubleshooting guide to resolve the error. Try these steps in order, as the simplest fixes often resolve the issue.
### Step 1: Restart the Printer
The classic “turn it off and on again” works more often than you might expect.
1. Turn off the printer and disconnect it from the power source.
2. Wait at least **30 seconds**.
3. Reconnect the power cord and turn the printer back on.
4. Try printing again.
If the error persists, move to the next step.
### Step 2: Check Paper in the Input Tray
1. Make sure the input tray is not empty.
2. Remove the paper stack and check for curled, torn, or damp sheets.
3. Align the edges by tapping the stack on a flat surface.
4. Reload the paper into the tray without exceeding the maximum fill line.
5. Adjust the paper-width guides so they lightly rest against the paper without bending it.
### Step 3: Use Supported Paper Types
Refer to your printer’s manual for supported paper sizes and weights. Some printers don’t handle thicker cardstock or glossy photo paper well. Using the correct paper avoids feed issues.
### Step 4: Clean the Paper Feed Rollers
One of the most effective solutions is cleaning the rollers.
1. Turn off and unplug the printer.
2. Open the access door and locate the **paper feed rollers** (usually gray rubber rollers).
3. Dampen a lint-free cloth with distilled water.
4. Gently wipe the rollers to remove dust, ink, or debris.
5. Allow the rollers to dry completely before closing the printer.
After cleaning, reload paper and try again.
### Step 5: Remove Any Obstructions
1. Open the printer’s access door.
2. Look for small pieces of torn paper, paper clips, or foreign objects.
3. Remove any debris carefully without damaging the rollers.
4. Close the door and restart the printer.
### Step 6: Avoid Overloading the Tray
Overloading can cause the printer to grab multiple sheets or none at all. Always keep the paper stack below the tray’s capacity limit.
### Step 7: Fan the Paper Stack
Static electricity or humidity can cause paper sheets to stick together.
1. Remove the stack.
2. Fan the sheets gently.
3. Reload them in the tray.
### Step 8: Update Printer Firmware and Drivers
Sometimes, the error is due to a communication issue between the printer and computer.
* **Update firmware:** Visit HP’s official support site and install the latest firmware for your model.
* **Update drivers:** Ensure your computer has the latest HP printer drivers installed.
### Step 9: Reset the Printer
If none of the above works, a printer reset may help.
1. Turn on the printer.
2. Disconnect the power cord while the printer is ON.
3. Wait 60 seconds.
4. Reconnect the cord and restart.
### Step 10: Replace Worn-Out Rollers
If you’ve been using the printer for years, the feed rollers may be worn out. Contact HP support or a technician for roller replacement.
### Step 11: Service the Printer
If the error persists even after trying all troubleshooting steps, your printer may have a deeper mechanical fault. In this case, you’ll need professional repair.
Call **HP Printer Support at 1-866-203-7571** (for USA users) to get expert assistance.
## Preventive Measures to Avoid HP Error E5 / 05 in Future
Fixing the error is only half the battle. Preventing it from recurring ensures smooth long-term printer use.
1. **Store Paper Properly**
* Keep paper in a cool, dry place to avoid moisture damage.
2. **Use Recommended Paper**
* Only use HP-approved paper types for best results.
3. **Don’t Overload the Tray**
* Always keep the paper stack within the tray’s capacity.
4. **Clean the Printer Regularly**
* Dust the feed rollers every few months.
5. **Fan the Paper Before Loading**
* Helps avoid multiple sheets feeding at once.
6. **Keep Printer Firmware Updated**
* Always install HP’s latest software and updates.
7. **Handle with Care**
* Avoid forcing paper into the tray or pulling it out aggressively.
## When to Call HP Printer Support
Sometimes DIY solutions aren’t enough. Call **HP Printer Support at 1-866-203-7571** (USA) if:
* The error persists after troubleshooting.
* Rollers are damaged or worn.
* You suspect an internal hardware issue.
* Your printer is under warranty.
The support team can provide step-by-step guidance, arrange for repair, or replace parts if needed.
## Conclusion
The **HP printer error E5 / 05 (Paper Feed Error)** is frustrating but usually simple to resolve. By checking paper loading, cleaning rollers, and keeping your printer updated, you can quickly fix the issue and prevent it from recurring.
For persistent problems, don’t hesitate to call **HP Printer Support at 1-866-203-7571 (USA)**. Professional help ensures your printer stays reliable for years to come.
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