# [phone] Canon imageCLASS Printer ‘Support Code’ Errors: How to Resolve

Canon imageCLASS printers are known for their robust performance, high-quality printing, and multifunctional capabilities. However, like any complex piece of hardware, they are not immune to technical issues. One of the most common challenges users face is encountering **‘Support Code’ errors** — numeric or alphanumeric error codes that appear on the printer screen or computer during printing, scanning, or copying operations.

This in-depth guide breaks down the most frequent Canon imageCLASS printer support codes, what they mean, and how you can fix them. If you need professional help, call our **Canon support line at [phone]** for quick resolution across the United States.

## **What is a Canon 'Support Code' Error?**

A **support code** on Canon printers is an error identification number that helps pinpoint the exact nature of a problem. These codes are displayed when something interferes with the printer’s ability to function normally, such as:

* Paper jams
* Ink or toner issues
* Hardware malfunctions
* Connectivity problems
* Firmware issues

Canon imageCLASS support codes generally consist of a **three or four-digit number** that can be deciphered to reveal the cause of the problem.

## **Common Canon imageCLASS Support Code Errors and Their Fixes**

Below is a categorized list of the most common support codes found on Canon imageCLASS printers, along with solutions for each.

### 🔴 **Support Code 1682 – Ink Cartridge Error**

**Meaning**: The printer has detected an issue with one or more ink cartridges. It may not recognize the cartridge or it could be improperly installed.

**How to Fix**:

1. Turn off the printer and unplug it.
2. Open the ink cartridge cover and remove the cartridge.
3. Check for any protective tape or packaging.
4. Reinstall the cartridge, making sure it clicks into place.
5. Restart the printer.

📞 **Need help? Call [phone].**

### 🔴 **Support Code 1300 – Paper Jam**

**Meaning**: A paper jam has occurred in the feed area or output tray.

**How to Fix**:

1. Power off the printer.
2. Remove all visible paper from the tray and internal rollers.
3. Check behind the rear access door for stuck paper.
4. Use both hands to gently pull out the paper without tearing.
5. Restart the printer.

**Tip**: Always use smooth, clean, properly sized paper.

### 🔴 **Support Code 6000 – Internal Error**

**Meaning**: The printer has experienced a general internal hardware error, often due to debris inside the printer or mechanical obstructions.

**How to Fix**:

1. Turn off the printer and unplug it.
2. Open the printer’s internal cover and look for foreign objects.
3. Remove paper clips, dirt, or stuck paper.
4. Let the printer sit for 5–10 minutes before turning it back on.

If the issue persists, **contact Canon support at [phone]**.

### 🔴 **Support Code 751 / 752 / 753 – Fax Sending Errors**

**Meaning**: These codes relate to issues with the fax function. It could be a connection problem, signal issue, or line error.

**How to Fix**:

* Check the phone line and wall jack.
* Verify that the cable is securely inserted.
* Disable ECM (Error Correction Mode) if needed.
* Try sending a fax to a different number.
* Test the line using a standard phone.

### 🔴 **Support Code 2001 – USB Connection Issue**

**Meaning**: The printer is not detecting the connected USB cable or device.

**How to Fix**:

1. Disconnect and reconnect the USB cable.
2. Try a different USB port.
3. Use a high-speed USB cable.
4. Restart both the printer and the computer.

🛠️ **Still not working? Dial [phone] for remote assistance.**

### 🔴 **Support Code 5011 – Scanner Error**

**Meaning**: There is a scanner hardware malfunction, possibly due to a locked scanner head or jammed mechanism.

**How to Fix**:

1. Unplug the printer for at least 15 minutes.
2. Open the scanner unit and check for any obstructions.
3. Move the scanner head gently if stuck.
4. Plug the printer back in and power it on.

If the error returns, the unit may require professional servicing.

### 🔴 **Support Code 1259 – Paper Jam Inside Rear Cover**

**How to Fix**:

* Open the rear cover of the printer.
* Carefully remove any stuck paper.
* Check rollers and gears for debris.
* Close the rear cover and restart the printer.

### 🔴 **Support Code 1700 – Waste Ink Absorber Full**

**Meaning**: The waste ink absorber, which collects excess ink during cleaning cycles, is full.

**How to Fix**:

* This usually requires **resetting the internal counter** or replacing the ink absorber pads.
* It is not recommended to ignore this error, as ink overflow may occur.

⚠️ **Recommendation**: Call [phone] for absorber reset or service options.

### 🔴 **Support Code 5100 – Printer Carriage Jam**

**Meaning**: The print head carriage is obstructed or not moving correctly.

**How to Fix**:

1. Power off the printer.
2. Open the top cover and gently move the carriage left and right.
3. Remove any stuck paper or debris.
4. Restart the printer.

### 🔴 **Support Code 1686 / 1688 – Low or Empty Ink**

**Meaning**: The printer is indicating low ink or that it cannot detect the ink level.

**How to Fix**:

* Refill or replace the cartridge.
* Press and hold the **Stop/Reset** button for 5 seconds to override the message.

### 🔴 **Support Code 8600 – Firmware or Memory Error**

**Meaning**: Indicates corrupted firmware or a problem with the memory module.

**How to Fix**:

* Update the printer firmware via Canon’s official website.
* Reset the printer to factory settings.
* Reinstall the printer drivers.

📞 Need help updating firmware? Call Canon at **[phone].**

## 🧰 **Advanced Troubleshooting Tips**

In case none of the above solutions work, follow these steps to resolve deeper system issues.

### ✅ 1. **Reset the Printer**

Sometimes a hard reset resolves multiple support code errors.

**Steps**:

1. Turn off the printer.
2. Unplug from power source for 10–15 minutes.
3. Press and hold the **Power** button while plugging the printer back in.
4. Release the button after 10 seconds.

### ✅ 2. **Update Printer Drivers**

Outdated or corrupted drivers may lead to frequent errors.

**Steps**:

* Go to [Canon USA Support Website](https://www.usa.canon.com/support).
* Download the latest driver for your Canon imageCLASS model.
* Install and restart your PC.

### ✅ 3. **Check Network Settings (For Wi-Fi Errors)**

If your Canon imageCLASS printer support code relates to connectivity:

* Ensure your printer and router are on the same network.
* Disable and re-enable Wi-Fi on the printer.
* Reset network settings.
* Use Canon’s **IJ Network Tool** to reconfigure.

📶 Need network help? Call [phone].

## 🧑‍💼 **When to Call Canon Support**

You should call **Canon printer support at [phone]** in the following situations:

* Multiple support codes keep appearing.
* Printer is unresponsive even after resets.
* Hardware noises, blinking lights, or overheating.
* Error codes like 5011, 6000, or 8600 persist.
* You’re unable to reset the ink absorber counter.
* Fax, scan, or wireless features won’t work properly.

## 🛠️ **Maintenance Tips to Prevent Future Errors**

To reduce the chance of seeing ‘Support Code’ errors, follow these regular maintenance tips:

1. **Clean the printer monthly**, including rollers and nozzles.
2. **Use only genuine Canon ink and toner.**
3. **Avoid overloading the paper tray.**
4. **Install firmware updates regularly.**
5. **Keep the printer in a dry, dust-free environment.**

## 📋 **Support Code Quick Reference Table**

| Support Code | Error Type | Solution Summary |
| ------------ | --------------------- | ----------------------------------- |
| 1300 | Paper Jam | Remove stuck paper from tray/inside |
| 1700 | Waste Ink Absorber | Reset or replace ink absorber |
| 5100 | Carriage Jam | Clear obstruction, reset printer |
| 6000 | Internal Hardware | Clean inside, remove debris |
| 5011 | Scanner Mechanism | Reset power, move scanner head |
| 2001 | USB Detection | Reconnect cable or use another port |
| 751/752/753 | Fax Transmission | Check line, disable ECM |
| 1682/1686 | Cartridge Recognition | Remove/reinsert cartridge |
| 8600 | Firmware Error | Update firmware and drivers |

## 🧑‍🔧 **Conclusion**

Canon imageCLASS printers are powerful tools for homes and offices, but even they can occasionally experience technical problems. ‘Support Code’ errors serve as diagnostic tools to help you quickly identify and resolve these issues.

By using the steps outlined above, most users can resolve these errors on their own. However, for complex issues, hardware faults, or persistent codes, it's best to reach out to professionals.

☎️ **Call Canon Printer Support Now: [phone]**