# 1-866-203-7571 How to fix HP printer error E1 / 01 (Paper Jam)?
HP printers are among the most widely used printing devices in homes, offices, schools, and businesses across the globe. They are known for their durability, quality printing, and affordability. However, like any machine, they are not immune to issues. One of the most common problems HP printer users face is the **Error E1 / 01**, which usually indicates a **paper jam** or related issue.
This error can be frustrating, especially if you are working on something important. The good news is that in most cases, you can fix this problem at home without professional help. However, if the issue persists, HP printer technical support is just a phone call away at **1-866-203-7571 (USA)**.
In this guide, we will cover everything you need to know about fixing **HP printer error E1 / 01 (Paper Jam)**. We’ll explain the root causes, step-by-step troubleshooting methods, preventive tips, and when to seek expert assistance.
## Table of Contents
1. **Understanding HP Printer Error E1 / 01**
2. **Causes of Paper Jam in HP Printers**
* Incorrect paper loading
* Damaged or curled paper
* Dust and debris inside the printer
* Worn-out rollers
* Using unsupported paper size or type
* Mechanical obstructions
3. **Initial Steps Before Troubleshooting**
4. **Step-by-Step Solutions to Fix HP Printer Error E1 / 01**
* Step 1: Power cycle the printer
* Step 2: Check the input tray
* Step 3: Remove jammed paper from output tray
* Step 4: Access the rear access door (if available)
* Step 5: Inspect the automatic document feeder (ADF)
* Step 6: Open the ink cartridge access area
* Step 7: Clean the rollers
* Step 8: Check printer settings and firmware
5. **Advanced Fixes for Persistent Paper Jams**
* Roller replacement
* Checking for broken internal parts
* Resetting the printer
6. **Preventing Future Paper Jams**
* Proper paper handling techniques
* Regular printer maintenance
* Recommended paper types for HP printers
* Environmental factors
7. **HP Printer Models Commonly Affected by Error E1 / 01**
8. **When to Contact HP Printer Support**
9. **How HP Support at 1-866-203-7571 (USA) Can Help**
10. **Frequently Asked Questions (FAQ)**
11. **Conclusion**
## 1. Understanding HP Printer Error E1 / 01
The **E1 or 01 error code** on HP printers is typically linked to a **paper jam**. In simpler terms, it means that a sheet of paper has either become stuck inside the printer’s mechanism or the printer’s sensors believe there is a jam even if there isn’t.
When this error occurs, the printer stops functioning to prevent further damage. You may also see an error message on your printer’s display screen or computer such as:
* *“Paper Jam. Clear jam, and then press OK to continue.”*
* *“Error E1 / 01: Paper Jam.”*
The error may show up in:
* HP DeskJet printers
* HP Envy printers
* HP OfficeJet printers
* HP LaserJet printers
* HP Smart Tank series
## 2. Causes of Paper Jam in HP Printers
Several factors can trigger the **E1 / 01 paper jam error**. Understanding the cause helps in applying the right fix.
### 🔹 Incorrect Paper Loading
Improperly placed paper in the input tray is one of the most common reasons for jams. Overloading the tray or misaligning sheets causes them to get stuck.
### 🔹 Damaged or Curled Paper
If the paper is wrinkled, torn, or curled, the rollers may not pull it correctly, resulting in jams.
### 🔹 Dust and Debris Inside the Printer
Accumulated dust or tiny paper fragments can block the rollers or sensors, leading to paper jam errors.
### 🔹 Worn-out Rollers
The rollers inside HP printers wear out over time, losing their grip on the paper. This can cause multiple sheets to feed at once or not feed at all.
### 🔹 Using Unsupported Paper Size or Type
If you are using thicker cardstock, glossy photo paper, or a non-standard paper size that your HP printer doesn’t support, jams are more likely.
### 🔹 Mechanical Obstructions
Sometimes, a foreign object like a paperclip, staple, or pen cap may fall into the paper path, blocking the rollers.
## 3. Initial Steps Before Troubleshooting
Before diving into technical solutions, here are a few basic steps you should always take:
* **Turn off the printer** and unplug it from the power source.
* **Remove all paper** from the input and output trays.
* **Wait for the printer to cool down**, especially if it’s a LaserJet model, as internal components may be hot.
This ensures safety and prevents accidental damage during troubleshooting.
## 4. Step-by-Step Solutions to Fix HP Printer Error E1 / 01
Here’s a comprehensive guide to fixing the error:
### ✅ Step 1: Power Cycle the Printer
1. Turn off your HP printer.
2. Disconnect the power cord from the printer and wall outlet.
3. Wait at least **60 seconds**.
4. Reconnect and turn the printer back on.
Sometimes, the error is just a temporary glitch that gets cleared by restarting.
### ✅ Step 2: Check the Input Tray
1. Remove the stack of paper.
2. Inspect for torn, curled, or damaged sheets.
3. Reload fresh paper, ensuring it’s aligned correctly.
4. Do not overload the tray – follow the recommended capacity.
### ✅ Step 3: Remove Jammed Paper from Output Tray
1. Gently pull out any stuck sheets from the output tray.
2. Always pull paper in the **direction of the paper path** to avoid damaging rollers.
### ✅ Step 4: Access the Rear Access Door (if available)
1. Many HP printers have a **rear access panel**.
2. Open the door and carefully remove any jammed sheets.
3. Check for foreign objects like clips or dust buildup.
4. Reinstall the panel securely.
### ✅ Step 5: Inspect the Automatic Document Feeder (ADF)
If your printer has an ADF (for scanning/copying multiple pages):
1. Lift the ADF cover.
2. Check for stuck paper or debris.
3. Clean the rollers with a lint-free cloth and distilled water.
### ✅ Step 6: Open the Ink Cartridge Access Area
1. Lift the top cover of the printer.
2. Wait for the cartridge carriage to stop moving.
3. Check inside for jammed paper pieces.
4. Remove carefully with both hands.
### ✅ Step 7: Clean the Rollers
Dirty rollers may slip, causing jams.
1. Turn off and unplug the printer.
2. Use a soft lint-free cloth slightly dampened with distilled water.
3. Gently clean the rollers inside the input tray and rear access.
4. Allow them to dry fully before use.
### ✅ Step 8: Check Printer Settings and Firmware
* Ensure your printer driver is updated.
* Download firmware updates from the **official HP website**.
* Check paper size settings on your computer to ensure they match the loaded paper.
## 5. Advanced Fixes for Persistent Paper Jams
If the above steps don’t solve the error, try these advanced fixes:
### 🔧 Roller Replacement
Over time, rollers lose traction. You can purchase replacement rollers online or from HP’s official store. Installing new rollers often eliminates recurring jams.
### 🔧 Checking for Broken Internal Parts
If you hear grinding noises or see broken plastic pieces, the internal parts may be damaged. Professional servicing is required.
### 🔧 Resetting the Printer
A full factory reset can sometimes fix stubborn issues. Refer to your printer’s manual for reset steps.
## 6. Preventing Future Paper Jams
Prevention is always better than cure. Follow these tips:
* Always use **high-quality, recommended paper**.
* Store paper in a **cool, dry place** to avoid moisture absorption.
* Fan out paper before loading it to prevent sheets from sticking.
* Do not exceed tray capacity.
* Clean rollers every few months.
* Avoid mixing different paper types in the tray.
## 7. HP Printer Models Commonly Affected by Error E1 / 01
While this error can occur in any HP model, it’s most common in:
* HP DeskJet 2600, 2700, 3700 series
* HP Envy 5000, 6000, 6400 series
* HP OfficeJet 5200, 8600, 8700 series
* HP Smart Tank 500, 700 series
* HP LaserJet Pro MFP series
## 8. When to Contact HP Printer Support
If you’ve tried all the steps above and the error still persists, it’s time to seek professional help. Contact **HP printer support at 1-866-203-7571 (USA)** if:
* The jam keeps occurring repeatedly.
* The printer shows E1 / 01 even though there is no paper inside.
* You suspect broken rollers or internal damage.
* You need replacement parts.
* You are unsure about DIY fixes and want expert guidance.
## 9. How HP Support at 1-866-203-7571 (USA) Can Help
When you call the HP printer support helpline, you get:
* **Step-by-step guidance** from certified HP technicians.
* **Remote troubleshooting** to quickly diagnose issues.
* **Assistance with ordering parts** like rollers or trays.
* **Printer driver and firmware support**.
* **Warranty and repair services** if needed.
The support team is available **24/7 across the USA** to ensure your printing experience remains smooth.
## 10. Frequently Asked Questions (FAQ)
**Q1. What does error E1 / 01 mean on my HP printer?**
👉 It usually indicates a paper jam or a false jam detection by the sensors.
**Q2. Can I fix a paper jam myself at home?**
👉 Yes, in most cases, carefully removing the stuck paper and cleaning rollers solves the issue.
**Q3. Why does my printer keep jamming even with new paper?**
👉 This could be due to worn-out rollers or incorrect paper type. Contact support if the issue persists.
**Q4. Should I reset my HP printer after clearing a jam?**
👉 Sometimes a reset helps clear false error codes. Power cycling is often enough.
**Q5. What number can I call for HP printer support in the USA?**
👉 Call **1-866-203-7571** for expert assistance.
## 11. Conclusion
The **HP Printer Error E1 / 01 (Paper Jam)** may seem like a big problem at first, but in reality, it is one of the most common and fixable issues with HP printers. By carefully removing jammed paper, cleaning rollers, and maintaining proper paper handling practices, you can restore your printer’s functionality quickly.
However, if the problem persists despite trying all the solutions, don’t hesitate to contact **HP Printer Support at 1-866-203-7571 (USA)**. Their team of experts can guide you through advanced troubleshooting or arrange professional repair services if needed.
With proper care, maintenance, and timely support, your HP printer will continue delivering reliable performance for years to come.
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