# [phone] How to Fix Common Errors in HP LaserJet Pro Series

HP LaserJet Pro printers are widely trusted for their fast printing, reliability, and business-level performance. However, like all machines, they can sometimes display errors that interrupt workflow. Understanding how to identify and resolve these common errors is crucial for anyone managing a LaserJet Pro printer—whether at home or in the office.

In this article, we’ll walk you through **common HP LaserJet Pro printer errors**, explain **what causes them**, and give **step-by-step instructions to fix** each issue. If you're ever stuck or prefer expert help, you can call HP support directly at **[phone]** (USA) for quick assistance.

## **Table of Contents**

1. [Understanding HP LaserJet Pro Error Messages](#1)
2. [Common Error Codes and How to Fix Them](#2)

* Error 13.xx (Paper Jam)
* Error 10.00.00 (Supplies Memory Error)
* Error 79 (Firmware Error)
* Error 49 (Communication Error)
* Error 50.x (Fuser Error)
* Error 59.F0 (Motor or Sensor Error)
* Error E1 / E2 (Printing via USB or Print Job Timeout)
3. [Network and Connectivity Issues](#3)
4. [Print Quality Problems and Fixes](#4)
5. [Driver or Software-Related Errors](#5)
6. [When to Contact HP Printer Support: [phone]](#6)
7. [Preventive Maintenance Tips for LaserJet Pro](#7)
8. [Conclusion](#8)

## **1. Understanding HP LaserJet Pro Error Messages**

HP LaserJet Pro printers display error messages on the control panel or LCD screen. These messages often include:

* Error codes (e.g., 13.02.00)
* Status messages (e.g., “Tray Empty” or “Replace Toner”)
* Warnings (e.g., “Low Memory” or “Service Required”)

Being familiar with these messages helps you troubleshoot faster. Most errors can be resolved with **simple steps**, but **persistent issues** might require a call to HP Printer Support at **[phone]**.

## **2. Common Error Codes and How to Fix Them**

### **Error 13.xx – Paper Jam**

#### **Cause:**

* Misfed paper
* Obstructions in the paper path
* Damaged rollers

#### **How to Fix:**

1. **Turn off** the printer.
2. Open all access doors: input tray, toner area, rear door.
3. Remove jammed paper **gently**.
4. Check for **torn paper pieces** or debris inside.
5. Inspect rollers and clean or replace if needed.

> Tip: Use high-quality paper and load it properly to avoid this error in the future.

### **Error 10.00.00 – Supplies Memory Error**

#### **Cause:**

* Toner cartridge not recognized
* Non-HP or incompatible cartridge
* Dirty contacts or chip

#### **How to Fix:**

1. Power off the printer.
2. Remove the toner cartridge.
3. Clean the chip area and electrical contacts with a dry lint-free cloth.
4. Reinsert the cartridge firmly.
5. Restart the printer.

If the error persists, replace with a **genuine HP toner**. If you're unsure, call **HP support: [phone]**.

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### **Error 79 – Firmware or Print Job Error**

#### **Cause:**

* Corrupt print job
* Outdated firmware
* Incompatible drivers

#### **How to Fix:**

1. Cancel all pending print jobs on your computer.
2. Turn off the printer and unplug it for 30 seconds.
3. Reconnect and restart the printer.
4. Update the printer firmware via HP Smart App or HP support site.

### **Error 49 – Communication Error**

#### **Cause:**

* Network issues
* Malformed data from print job
* Driver conflicts

#### **How to Fix:**

1. Turn off the printer.
2. Disconnect it from the network or USB.
3. Restart the printer standalone.
4. Reconnect it to the network and send a **test print job**.
5. If using a driver, reinstall it from [HP’s official site](https://support.hp.com).

Still having issues? Contact HP experts at **[phone]**.

### **Error 50.x – Fuser Error**

#### **Cause:**

* Fuser unit not heating properly
* Electrical issues
* Faulty power supply

#### **How to Fix:**

1. Power off and unplug the printer.
2. Wait 30 minutes for the printer to cool down.
3. Plug it back in and power on.
4. If the error recurs, the fuser might need replacement.

> Important: Fuser replacement may require a technician. Call HP at **[phone]** for help.

### **Error 59.F0 – Motor or Sensor Error**

#### **Cause:**

* Transfer motor failure
* Faulty toner cartridge
* Jammed gears

#### **How to Fix:**

1. Remove the toner cartridge and inspect for damage.
2. Reinstall or replace with genuine HP toner.
3. Power cycle the printer.

If error remains, professional service may be needed.

### **Error E1 / E2 – USB Print Job Timeout**

#### **Cause:**

* Mismatch between print job and printer settings
* USB communication failure

#### **How to Fix:**

1. Cancel the job.
2. Open printer settings on the PC.
3. Match paper size/type with printer settings.
4. Reconnect the USB and resend the job.

## **3. Network and Connectivity Issues**

HP LaserJet Pro models often use **Wi-Fi, Ethernet**, or **USB** for connectivity. Common issues include:

### **Problem: Printer Not Connecting to Wi-Fi**

#### **Fix:**

1. Restart your printer and Wi-Fi router.
2. Use the **HP Smart App** to reconnect the printer.
3. Print a **Wireless Network Test Report** from the control panel to check signal strength.
4. Ensure no firewalls or VPNs are blocking the connection.

> Still not connected? Get instant help at **[phone]**.

### **Problem: Printer Offline on Windows/Mac**

#### **Fix:**

1. Go to **Control Panel > Devices and Printers**.
2. Right-click on your HP printer and select **"Set as Default"**.
3. Make sure **"Use Printer Offline"** is **not** selected.
4. Restart print spooler service:

* Windows: `services.msc > Print Spooler > Restart`

## **4. Print Quality Problems and Fixes**

LaserJet Pro models usually print sharp, professional documents. But sometimes you may encounter:

### **Issue: Faded or Light Print**

#### **Fix:**

1. Shake the toner cartridge to redistribute toner.
2. Run **Print Quality Diagnostic Page**.
3. Clean printer internals using the control panel.
4. Replace low toner cartridge.

### **Issue: Streaks, Smudges, or Spots**

#### **Fix:**

* Use the built-in **Cleaning Mode**.
* Check for **toner leakage**.
* Replace **drum unit** if needed.

### **Issue: Misaligned or Skewed Prints**

#### **Fix:**

* Adjust the paper guides in the tray.
* Use HP software to run **alignment calibration**.

## **5. Driver or Software-Related Errors**

Outdated drivers or software incompatibility can stop printing entirely or cause glitches.

### **Steps to Fix:**

1. **Uninstall old drivers**:

* Go to Control Panel > Programs > Uninstall HP software.
2. **Download latest drivers**:

* Visit [HP Support](https://support.hp.com).
3. **Use HP Smart App** for auto-detection and installation.
4. Restart your PC and printer.

> Need guidance? Call HP tech support at **[phone]** (USA).

## **6. When to Contact HP Printer Support: [phone]**

You should call HP support if:

* You’ve tried all steps and the error persists.
* You suspect hardware failure.
* You need help updating firmware or drivers.
* You require parts like a fuser, roller, or logic board.

**HP Printer Support** is available at **[phone]** (USA). Their certified agents can:

* Remote into your system
* Run diagnostics
* Arrange service or parts replacement

## **7. Preventive Maintenance Tips for LaserJet Pro**

Maintaining your HP LaserJet Pro printer regularly will **reduce errors** and extend lifespan.

### **Here’s what you can do:**

* **Clean paper rollers** monthly
* Use **genuine HP toner**
* Update **firmware** regularly
* **Turn off** the printer properly to avoid power surge damage
* Store printer in a **cool, dust-free** environment
* Check for **firmware updates** via HP Smart App every 2 months

## **8. Conclusion**

HP LaserJet Pro printers are built for performance and reliability. Still, they can show occasional errors due to hardware, software, or user-related issues. By following this guide, you can fix most common errors yourself.

If the issue feels **too technical**, you can always reach out to **HP Printer Support** at:

📞 **[phone]** (Toll-Free USA)

They offer fast, professional support to get your printer back in action with minimal downtime.