# [phone] Brother MFC Series Printer Paper Jam in Duplexer: How to Clear It

Brother MFC series printers are known for their reliability, multi-functionality, and advanced features such as duplex printing, scanning, copying, and faxing. However, like all printers, they are not immune to occasional paper jams — especially in the **duplexer**, which handles double-sided printing.

A **paper jam in the duplexer** can interrupt productivity, cause print errors, and even lead to long-term damage if not addressed properly. This comprehensive guide will walk you through **how to identify, troubleshoot, and prevent paper jams in the duplexer** of Brother MFC Series printers.

## **Table of Contents**

1. Introduction to Brother MFC Series Printers
2. Understanding the Duplexer Unit
3. Common Causes of Duplexer Paper Jams
4. How to Identify a Paper Jam in the Duplexer
5. Step-by-Step Guide to Clear a Duplexer Jam
6. What to Do If Paper Tears Inside
7. How to Reset Your Brother Printer After a Jam
8. Preventative Maintenance Tips
9. When to Call for Technical Support
10. Brother USA Helpline: [phone]
11. Conclusion

## **1. Introduction to Brother MFC Series Printers**

The **Brother MFC (Multi-Function Center)** series includes popular models such as:

* MFC-L2710DW
* MFC-J995DW
* MFC-L3750CDW
* MFC-L2750DW
* MFC-J6545DW

These printers support duplex printing and scanning, enabling efficient double-sided document handling.

However, with increased mechanical complexity comes an increased risk of jams, especially in high-traffic parts like the **duplexer**.

## **2. Understanding the Duplexer Unit**

The **duplexer** is a component that enables the printer to print on both sides of a sheet automatically. It temporarily flips the paper inside the printer and re-feeds it for the second side.

Duplex printing is convenient, cost-effective, and eco-friendly — but it also adds more moving parts and paper pathways, which can lead to jams if not maintained properly.

## **3. Common Causes of Duplexer Paper Jams**

Here are the most common reasons paper gets jammed in the duplexer:

* **Improper paper loading**
* **Paper that is too thick, curled, or damp**
* **Use of incompatible or low-quality paper**
* **Overfilled paper tray**
* **Foreign objects (paper clips, staples)**
* **Worn or dirty rollers**
* **Improper printer settings for duplex printing**

Understanding these causes helps prevent future jams.

## **4. How to Identify a Paper Jam in the Duplexer**

Your Brother printer will typically display a message such as:

* **"Duplexer Jam"**
* **"Paper Jam in Rear"**
* **"Jam Inside"**
* **"Jam Tray"**
* **"Jam Rear"**

You may also hear odd noises, paper crumpling sounds, or notice partial prints on paper stuck inside.

Check the printer's control panel or Brother iPrint\&Scan app for detailed error codes.

## **5. Step-by-Step Guide to Clear a Duplexer Jam**

Before proceeding, **turn off the printer and unplug it** for safety.

### **Step 1: Remove the Paper Tray**

1. Gently pull out the paper tray from the bottom of the printer.
2. Check for any jammed sheets underneath or partially fed into the rollers.

### **Step 2: Open the Rear Cover**

1. Open the rear access cover of the printer. This is typically located on the back side of the MFC series.
2. Carefully inspect the **duplex path** — you may see a jammed or crumpled sheet.

### **Step 3: Remove Jammed Paper**

1. Use **both hands** to slowly and gently pull out the jammed sheet.
2. Pull in the **direction of the paper path** to avoid tearing.
3. Do not yank or twist — if it resists, proceed to Step 4.

### **Step 4: Open the Duplexer Assembly**

1. Depending on your model, you may need to lift or press a latch to access the duplexer rollers.
2. Inspect for hidden paper shreds or foreign debris.
3. Remove all paper scraps with precision — use tweezers if needed.

### **Step 5: Check Inside the Machine**

1. Remove the toner cartridge and drum unit.
2. Look inside the cavity for any remaining paper fragments or blockage.
3. Reinstall components securely.

### **Step 6: Close All Covers and Reconnect**

1. Close the duplexer and rear covers properly.
2. Reinsert the paper tray.
3. Plug in the printer and power it on.

The error message should clear. If not, continue below.

## **6. What to Do If Paper Tears Inside**

If paper rips inside:

1. **Power off the machine immediately.**
2. Use **a flashlight** to find the torn piece.
3. Use **long tweezers** to remove small scraps.
4. Avoid using sharp tools that can damage sensors or rollers.
5. Double-check all internal pathways before restarting the printer.

If you cannot reach the torn piece, contact Brother support at **[phone]** for help.

## **7. How to Reset Your Brother Printer After a Jam**

Even after clearing the jam, the error might persist. Here's how to reset the printer:

1. **Turn off the printer.**
2. **Wait 30 seconds.**
3. **Turn it back on.**
4. If the jam message reappears, **go through the steps again** to ensure no scraps remain.

For persistent issues, perform a **factory reset**:

* Press **Menu > Initial Setup > Reset > All Settings**.
* Confirm with **Yes**.

⚠️ **Note:** This will erase custom settings and Wi-Fi configuration.

## **8. Preventative Maintenance Tips**

Keep your Brother MFC printer in top condition by following these practices:

### ✅ Use High-Quality Paper

* Avoid cheap, recycled paper with high dust content.
* Use paper recommended by Brother — typically 20–24 lb.

### ✅ Store Paper Properly

* Keep paper dry and flat.
* Fan the stack before loading to prevent sticking.

### ✅ Clean Paper Feed Rollers

* Use a lint-free cloth lightly dampened with water.
* Clean rollers every few weeks to prevent slippage.

### ✅ Avoid Overfilling the Paper Tray

* Only fill up to the marked limit line.

### ✅ Align Paper Guides

* Adjust the paper width guides snugly to the paper size.
* Misaligned guides cause skewing and jams.

### ✅ Regular Firmware Updates

* Update your printer’s firmware for bug fixes related to duplexing or jamming.

### ✅ Clean the Duplexer Path

* Open the rear and duplexer periodically to check for dust or residue.

## **9. When to Call for Technical Support**

If any of the following occur, it’s time to call Brother Support:

* You cannot locate or remove the jammed paper.
* The printer constantly displays **duplex jam errors** even after clearing.
* Internal rollers are damaged or dirty beyond cleaning.
* The printer is under warranty and needs servicing.

Brother’s certified technicians can provide detailed model-specific help. Call:

### 📞 **Brother USA Printer Support: [phone] (Toll-Free)**

Support is available for:

* MFC Laser and Inkjet Printers
* Business and Home Office Models
* Duplex printing issues
* Warranty and repair services

## **10. Brother USA Helpline: [phone]**

The Brother USA helpline offers fast assistance for all your printer-related issues. Call this toll-free number to:

* Speak to a live technician
* Get help with complex jams
* Order replacement parts
* Schedule service if needed
* Ask about firmware or driver updates
* Get guidance on cleaning and maintenance

**Tip:** Have your printer’s **model number and serial number** ready when calling.

You can usually find this:

* On the back or bottom of the unit
* Inside the toner/drum compartment
* Via the printer’s menu > “Machine Info”

## **11. Conclusion**

Paper jams in the **duplexer of Brother MFC Series printers** can be frustrating, but they are manageable with the right steps. Always begin by:

1. Powering down and unplugging the printer
2. Opening rear access and inspecting the duplexer path
3. Carefully removing any jammed paper
4. Resetting and testing the printer

By maintaining your printer properly, using the right supplies, and being gentle when clearing jams, you can minimize downtime and keep your Brother MFC printer running smoothly.

If all else fails, don’t hesitate to call Brother USA Support at:

### 📞 **[phone] (Toll-Free)**