# [phone] Canon Printer Showing ‘Support Code’ Error? How to Resolve

Canon printers are widely known for their reliability and performance, but like any piece of technology, they can sometimes encounter issues. One of the more confusing problems users face is the **‘Support Code’ error**. These codes appear on the printer screen or computer monitor, accompanied by a message that indicates something isn’t working correctly. Whether it's a paper jam, ink cartridge problem, or hardware failure, **Canon support codes** are the printer's way of telling you what went wrong.

This detailed guide will walk you through **what Canon support codes mean**, **common support codes and their fixes**, **troubleshooting steps**, and **how to get expert help at [phone] (toll-free USA support)**.

## **Table of Contents**

1. What is a Canon Printer Support Code?
2. Why Canon Printers Display Support Codes
3. Common Canon Support Codes and Fixes
4. Step-by-Step Troubleshooting Guide
5. When to Call Canon Support at [phone]
6. Preventing Support Code Errors
7. FAQs About Canon Support Code Errors
8. Conclusion

## **1. What is a Canon Printer Support Code?**

A **support code** is an error number that appears on Canon printers when something goes wrong. These codes help diagnose the problem quickly. They typically range from **1000 series to 9000 series**, with each code pointing to a specific issue.

For example:

* **Support Code 1003** may indicate no paper in the cassette.
* **Support Code 1688** could mean the ink cartridge is empty.
* **Support Code 5100** generally relates to paper feed or carriage movement issues.

Rather than guessing, the support code lets you know what to fix.

## **2. Why Canon Printers Display Support Codes**

Canon printers are equipped with sensors and self-diagnostic tools. These components identify a variety of issues, from mechanical failures to software glitches. Common reasons for support codes include:

* Paper jams or misfeeds
* Ink cartridge recognition failure
* Low or empty ink levels
* Printhead issues
* Scanner or copier errors
* Firmware errors
* Internal hardware malfunctions

## **3. Common Canon Support Codes and How to Fix Them**

Here are some frequently encountered Canon support codes and their solutions:

### **Support Code 1000–1999: Paper Issues**

#### **1003: Paper Tray Empty**

**Fix:** Load paper into the cassette and press “OK” or “Resume” on the printer.

#### **1300: Paper Jam**

**Fix:**

* Power off the printer.
* Open the rear cover or paper tray.
* Carefully remove the jammed paper.
* Restart the printer.

#### **1310: Multiple Pages Pulled In**

**Fix:**

* Fan and reload the paper stack to prevent sticking.
* Ensure the paper is within the recommended specifications.

### **Support Code 1400–1699: Cartridge and Printhead Errors**

#### **1401: No Ink Cartridge Installed**

**Fix:**

* Open the ink cartridge door.
* Ensure all cartridges are properly seated.
* Reinstall the cartridge if necessary.

#### **1688: Ink Cartridge Empty**

**Fix:**

* Refill or replace the cartridge.
* Press and hold the “Stop/Reset” button for 5–10 seconds to bypass the warning (for temporary use only).

#### **1410: Printhead Not Installed Correctly**

**Fix:**

* Power off the printer.
* Remove and reinstall the printhead.
* Ensure all connections are secure.

### **Support Code 1700–1999: Waste Ink Tank Full**

#### **1700: Waste Ink Absorber Full**

**Fix:**

* This requires a reset of the internal counter.
* Contact Canon support at **[phone]** for guided help.
* In some cases, the absorber must be replaced by a technician.

### **Support Code 5000–5999: Mechanical Problems**

#### **5100: Carriage Jam or Obstruction**

**Fix:**

* Power off the printer.
* Open the front cover and check for foreign objects or debris.
* Gently move the carriage left and right.
* Restart the printer.

#### **5200: Overheating Printhead**

**Fix:**

* Allow the printer to cool down.
* If error persists, replace the printhead or call **[phone]**.

### **Support Code 6000–6999: Internal Printer Errors**

#### **6000: Line Feed Error**

**Fix:**

* Remove paper jam or debris from inside the printer.
* Power cycle the printer.
* Try resetting to factory settings.

#### **6800: EEPROM Error**

**Fix:**

* Reset the printer via maintenance mode (advanced).
* Firmware update may be required.
* If unsuccessful, contact support.

### **Support Code 9000–9999: Hardware Failures**

#### **9000: Power Supply Error**

**Fix:**

* Disconnect the printer from the power source for 10 minutes.
* Plug into a different outlet.
* If the error remains, internal servicing is needed.

#### **Support Code B200: Printhead or Logic Board Error**

**Fix:**

* Remove and reinstall cartridges and printhead.
* Reset printer settings.
* If unresolved, call **[phone]** to avoid permanent damage.

## **4. Step-by-Step Troubleshooting Guide**

Here’s how to generally troubleshoot any Canon support code:

### **Step 1: Read the Full Error Message**

Often, the screen will show more than just a number. Read carefully for details on the issue.

### **Step 2: Restart Your Printer**

Turn off the printer, unplug it from the power source, wait 2–5 minutes, and restart it. This can clear temporary glitches.

### **Step 3: Check for Paper or Cartridge Issues**

* Remove any paper jams.
* Open the cartridge access door and inspect all cartridges.
* Re-seat them securely.

### **Step 4: Perform a Printhead Cleaning**

Navigate to printer settings > maintenance > printhead cleaning. This can resolve many ink flow errors.

### **Step 5: Check for Firmware Updates**

Outdated firmware can trigger errors. Visit Canon’s support page and enter your printer model to see if an update is available.

### **Step 6: Reset to Factory Defaults**

Go to Settings > Device Settings > Reset Settings. Note: This will erase all custom settings.

### **Step 7: Call Support**

If the error persists or involves hardware, don’t force a fix. **Call [phone] (USA)** for Canon-certified assistance.

## **5. When to Call Canon Support at [phone]**

Certain Canon printer support codes indicate issues that **cannot be resolved at home**, such as:

* Hardware failure
* Logic board malfunctions
* Waste ink absorber overflow
* Persistent printhead errors
* Firmware corruption

In such cases, trying to disassemble or bypass components may void your warranty or worsen the issue. Calling **Canon Printer Support at [phone]** will connect you with a U.S.-based technician trained to resolve these problems safely.

## **6. Preventing Canon Support Code Errors**

To avoid seeing support codes in the first place, follow these best practices:

### **Regular Maintenance**

* Clean the printer inside and out monthly.
* Use Canon’s maintenance utility for automatic cleaning and alignment.

### **Use Genuine Canon Supplies**

* Compatible or refilled cartridges may save money short term but often cause errors.
* Always use Canon-recommended ink and paper.

### **Proper Shutdown Procedures**

* Don’t unplug the printer while it's running.
* Always power it down using the designated button to avoid firmware or mechanical corruption.

### **Keep Firmware Updated**

Visit the Canon website regularly to ensure you have the latest software updates.

### **Avoid Overloading Trays**

Don’t exceed the paper tray capacity, and avoid using curled or wrinkled sheets.

## **7. FAQs About Canon Support Code Errors**

### **Q1: What does Support Code 5B00 mean on my Canon printer?**

**A:** It indicates that the waste ink absorber is full. This requires a reset and possibly absorber replacement. Call **[phone]** for help.

### **Q2: Can I ignore a support code?**

**A:** No. Ignoring the code may prevent your printer from operating correctly or cause further damage.

### **Q3: What’s the difference between a support code and an error code?**

**A:** They are essentially the same. "Support code" is Canon's term for specific error numbers.

### **Q4: Why do I keep getting different support codes?**

**A:** Your printer may have multiple unresolved issues, or one issue is triggering several related errors.

### **Q5: How long does it take for Canon Support to respond?**

**A:** If you call **[phone]**, response is immediate, and resolution typically begins within minutes.

## **8. Conclusion**

Dealing with a **Canon printer support code** doesn’t have to be frustrating or time-consuming. Most issues can be resolved with basic troubleshooting, such as checking cartridges, removing paper jams, or updating firmware. However, **persistent or complex errors like B200, 5B00, or 5200** may indicate hardware problems that require professional support.

That’s where **Canon Printer Technical Support at [phone]** comes in. This toll-free number connects U.S. customers with experienced technicians who can remotely diagnose and fix your issue — or guide you through a repair or replacement if needed.

### **Remember:**

* **Do not ignore support codes.**
* **Avoid DIY disassembly unless you're experienced.**
* **Call [phone] for safe, fast help.**