# 1-866-203-7571 How to fix HP LaserJet error 60.02 (Tray Lift Malfunction)?

If you are receiving the **HP LaserJet error 60.02**, it usually indicates a **Tray Lift Malfunction**. This error commonly occurs when the printer detects an issue with the paper tray not lifting correctly. The printer is designed to sense the tray lift mechanism, and if it fails, it will stop functioning until the problem is resolved. Below is a detailed guide to troubleshoot and fix this issue.

For immediate assistance, you can call HP support in the USA at **1-866-203-7571**.

## Understanding HP LaserJet Error 60.02

### What Is Error 60.02?

Error 60.02 appears on your printer’s control panel as **“Tray Lift Malfunction”**. This means the printer cannot detect the tray moving up or down properly. The tray lift mechanism is responsible for adjusting the paper height to feed it correctly into the printer.

This error can result from:

1. **Mechanical obstruction** in the tray lift mechanism.
2. **Damaged or worn gears** inside the tray assembly.
3. **Misaligned or loose tray components.**
4. **Faulty sensors** that monitor tray movement.
5. **Firmware glitches** in rare cases.

If ignored, this issue can prevent your printer from feeding paper, halting all print jobs.

## Tools and Materials You’ll Need

Before beginning the repair process, gather the following items:

* Screwdrivers (Phillips and flat-head)
* Compressed air or a small brush
* Clean lint-free cloth
* Replacement tray lift components (if necessary)
* Lubricant suitable for printer mechanisms
* HP LaserJet service manual (optional but recommended)

## Step 1: Power Cycle the Printer

Sometimes, a simple power cycle can reset the tray mechanism and clear the error.

1. Turn off the printer using the power button.
2. Unplug the printer from the wall outlet.
3. Wait for **5–10 minutes** to allow internal components to reset.
4. Plug the printer back in and turn it on.
5. Observe if the error persists.

**Note:** If the error continues, proceed to the next steps for a deeper inspection.

## Step 2: Inspect the Paper Tray

The tray itself can often cause the error.

1. **Remove all paper** from the tray.
2. **Check for obstruction** inside the tray slot. Sometimes small debris, paper clips, or torn paper can block tray movement.
3. **Examine tray guides** to ensure they move freely.
4. **Reinsert the tray carefully**, ensuring it is seated properly.
5. Power on the printer and check if the error clears.

**Tip:** Avoid overloading the tray; exceeding the maximum paper capacity can trigger the 60.02 error.

## Step 3: Check Tray Lift Mechanism

The tray lift mechanism is inside the printer and involves gears, levers, and a motor that adjusts the tray height.

1. **Turn off the printer** and unplug it.
2. Remove the tray and open the printer cover.
3. **Locate the tray lift assembly**—usually a set of gears or a metal arm connected to the tray.
4. Inspect for:

* Broken or worn gears
* Bent or misaligned levers
* Dust or debris stuck in the mechanism
5. Clean gently with compressed air or a small brush.
6. Lubricate moving parts sparingly if they seem dry.

**Important:** Avoid using oil-based lubricants; use only printer-safe grease.

## Step 4: Inspect Tray Lift Sensor

HP printers use a sensor to detect tray movement. A faulty sensor can trigger error 60.02.

1. Locate the tray lift sensor (refer to your printer’s service manual).
2. Check for:

* Loose connections
* Dust or dirt on the sensor
* Broken sensor components
3. Clean the sensor with a lint-free cloth.
4. Reconnect any loose wires.

If the sensor is damaged, it may need to be replaced.

## Step 5: Reset the Printer’s Internal Settings

Some tray errors are caused by the printer’s internal settings. Resetting can help:

1. Turn off the printer.
2. Press and hold the **“Go” button** (or the equivalent button for your model).
3. While holding the button, power on the printer.
4. Release the button once the printer starts initializing.
5. This should reset the internal memory and tray settings.

Check if the error persists.

## Step 6: Inspect Printer Firmware

In rare cases, a firmware issue can cause a false 60.02 error.

1. Check your printer’s current firmware version via the control panel.
2. Visit the official **HP support website** to see if an update is available.
3. Download and install the latest firmware carefully.

**Caution:** Updating firmware incorrectly can permanently damage the printer. Follow HP’s instructions precisely.

## Step 7: Replace Tray Lift Components

If all previous steps fail, the tray lift assembly may be physically damaged. Replacement steps:

1. Order an authentic **HP replacement tray lift kit** for your model.
2. Power off and unplug the printer.
3. Remove the old tray lift assembly carefully.
4. Install the new tray lift mechanism, ensuring all gears and sensors are correctly positioned.
5. Reassemble the printer and test functionality.

Replacing the tray lift assembly often resolves persistent 60.02 errors.

## Step 8: Preventive Measures

To prevent future tray lift errors:

* Avoid overloading paper trays.
* Use high-quality paper to prevent jams.
* Keep the printer clean and dust-free.
* Periodically inspect tray mechanisms for wear.
* Ensure firmware is up-to-date.

## Step 9: When to Call HP Support

If none of the above solutions work, professional assistance is recommended. **HP technical support** can provide:

* Remote diagnostics
* Authorized service technicians
* Replacement parts and guidance

Call **1-866-203-7571** in the USA for fast, reliable support.

## Conclusion

The HP LaserJet error 60.02 (Tray Lift Malfunction) can be caused by simple issues like misaligned trays or dust, or more complex mechanical failures in the tray lift assembly. By following the step-by-step instructions above—power cycling, inspecting the tray, cleaning sensors, resetting the printer, updating firmware, and replacing faulty components—you can often resolve the issue without extensive downtime.

Maintaining your printer with regular cleaning, proper paper handling, and firmware updates will minimize the likelihood of future 60.02 errors. If all else fails, HP support at **1-866-203-7571** can guide you through advanced troubleshooting or arrange service to restore your printer to full functionality.