---
# System prepended metadata

title: 1-866-203-7571WhattodowhenyourHPprinterwon'tconnecttoWi-Fi

---

# 1-866-203-7571 What to do when your HP printer won't connect to Wi-Fi

Wireless printing has become a vital part of both home and office workflows. With the convenience of sending documents straight from your laptop, phone, or tablet to the printer—without worrying about cables—Wi-Fi printers are a modern necessity. HP, being one of the most popular printer brands in the USA, offers a range of wireless printers designed for seamless connectivity.

But sometimes, reality doesn’t match the promise. You click **Print**, but your HP printer refuses to connect to the Wi-Fi network. You get cryptic error messages like *“Printer not found”* or *“Connection failed”*, or the printer simply disappears from your device’s list.

This situation is frustrating, especially when you’re in the middle of an urgent task. The good news? Whether you’re using an HP DeskJet, Envy, OfficeJet, LaserJet, or Smart Tank printer, there are proven steps to fix Wi-Fi connectivity issues.

This guide walks you through **all possible troubleshooting methods**—from basic quick fixes to advanced settings—so you can get back to printing without delays. And if you prefer expert help, you can always call **HP Printer Support USA at 1-866-203-7571** for instant assistance.



## Why Your HP Printer Won’t Connect to Wi-Fi

Before fixing the issue, it helps to understand what’s causing it. Wi-Fi printer connection problems can stem from:

1. **Weak or unstable Wi-Fi signal** – Printers too far from the router may lose connection.
2. **Incorrect Wi-Fi credentials** – Wrong network name (SSID) or password.
3. **Printer firmware issues** – Outdated software can prevent stable connections.
4. **Router settings** – Security modes or frequency bands not supported by your printer.
5. **IP address conflicts** – The printer’s IP might overlap with another device.
6. **Device-driver issues** – Missing or corrupted drivers on your PC or Mac.
7. **Firewall or antivirus interference** – Blocking printer network access.
8. **Temporary glitches** – Printer memory or network cache issues.



## Step-by-Step Fixes When Your HP Printer Won’t Connect to Wi-Fi

We’ll go from the simplest solutions to the more advanced ones. After each step, try reconnecting your printer to see if the issue is resolved.



### 1. Check the Basics

* **Make sure your printer is turned on** – It sounds obvious, but sometimes printers go into sleep mode.
* **Verify Wi-Fi is enabled on the printer** – Look for a blue wireless light on your HP printer. If it’s off or blinking, the printer is not connected.
* **Ensure you’re on the same network** – Your computer or phone must be connected to the same Wi-Fi network as your printer.

**Quick Tip:** If your HP printer is dual-band (2.4 GHz and 5 GHz), most models only work on 2.4 GHz for better range.



### 2. Restart Devices

The simplest yet surprisingly effective fix:

1. Turn off your HP printer.
2. Power down your Wi-Fi router.
3. Restart your computer or mobile device.
4. Turn the router back on, wait for it to fully boot, then power on the printer.

This process clears temporary glitches and reassigns network addresses.



### 3. Reconnect Using the HP Printer Control Panel

Most HP printers have a built-in control panel or touchscreen:

* On touchscreen models:

  1. Navigate to **Wireless Settings**.
  2. Select **Wireless Setup Wizard**.
  3. Choose your Wi-Fi network from the list.
  4. Enter your password carefully.

* On non-touchscreen models:
  Use the **Wi-Fi Protected Setup (WPS)** button on your router:

  1. Press and hold the **Wireless** button on your printer until it flashes.
  2. Within 2 minutes, press the **WPS** button on your router.



### 4. Use the HP Smart App

The **HP Smart App** can help detect and fix connectivity problems:

1. Download the HP Smart app from the **Microsoft Store**, **Mac App Store**, **Google Play**, or **Apple App Store**.
2. Open the app and select **Set up a new printer**.
3. Follow the on-screen instructions to reconnect your printer.



### 5. Update Printer Firmware

Outdated firmware can cause Wi-Fi dropouts:

1. Go to **HP Support Website**.
2. Enter your printer model.
3. Download the latest firmware.
4. Install it using HP Smart or the control panel.



### 6. Update or Reinstall Printer Drivers

On Windows:

1. Press **Windows + R**, type `control printers`, and hit Enter.
2. Right-click your HP printer → **Remove device**.
3. Download the latest drivers from HP’s official site.
4. Install and reconnect.

On Mac:

1. Go to **System Preferences** → **Printers & Scanners**.
2. Select your HP printer and click **–** to remove.
3. Add it again using the latest driver.



### 7. Check Router Settings

* Ensure **MAC address filtering** is off.
* If your router is set to WPA3, switch to WPA2 for compatibility.
* Assign your printer a **static IP address** to avoid conflicts.



### 8. Disable Firewall/Antivirus Temporarily

Firewalls can block printer communication. Temporarily disable them, reconnect the printer, then re-enable protection.



### 9. Reset Network Settings on the Printer

If all else fails, start fresh:

1. On your printer, go to **Settings** → **Restore Network Defaults**.
2. Reconnect using the Wireless Setup Wizard or HP Smart App.



## Common HP Models and Their Wi-Fi Fix Steps

* **HP DeskJet Series** – Usually fixed by resetting network defaults and using the HP Smart app.
* **HP Envy Series** – Touchscreen models make reconnection simple via Wireless Setup Wizard.
* **HP OfficeJet Series** – Check for firmware updates, especially in office networks.
* **HP LaserJet Series** – Ensure router security settings are compatible.



## Preventing Future Wi-Fi Printer Problems

1. **Place your printer close to your router** – Avoid walls and interference.
2. **Update firmware regularly** – Keeps the printer compatible with new Wi-Fi standards.
3. **Use a dedicated static IP** – Prevents the printer from “disappearing” from the network.
4. **Reboot your router monthly** – Clears network cache.



## When to Call HP Printer Support

If you’ve tried all these steps and your printer still won’t connect, there might be a deeper hardware or configuration issue. That’s when expert help is worth it.

**HP Printer Support USA Toll-Free Number: 1-866-203-7571**
Available 24/7 for troubleshooting, firmware help, driver installation, and advanced repairs.



## Frequently Asked Questions

**Q: Why does my HP printer keep disconnecting from Wi-Fi?**
A: This could be due to weak signals, router frequency settings, or power-saving features.

**Q: Can I connect my HP printer to 5 GHz Wi-Fi?**
A: Most HP printers work best with 2.4 GHz networks.

**Q: Do I need the HP Smart App to connect to Wi-Fi?**
A: It’s not mandatory, but it simplifies the process.



## Conclusion

An HP printer refusing to connect to Wi-Fi is a common but fixable problem. From checking the basics and restarting devices to updating firmware and adjusting router settings, these troubleshooting steps should cover all scenarios.

For quick, professional help—especially if you suspect a deeper technical issue—call **HP Printer Support USA at 1-866-203-7571**. With expert guidance, your printer will be back online in no time.


