# [phone] Brother DCP Series Printer Paper Feed Issues: Fixes

Brother DCP series printers are reliable and versatile all-in-one devices used by individuals and businesses alike. They offer printing, scanning, and copying functions and are known for their durability and quality. However, like all printers, they can sometimes encounter mechanical issues — one of the most common being **paper feed problems**. If your Brother DCP printer won’t pick up paper, grabs multiple sheets, or jams frequently, this guide will provide detailed solutions.

In this comprehensive article, we’ll explore the causes and fixes for paper feed issues across the Brother DCP Series. Whether you use a **DCP-L2540DW, DCP-7065DN, DCP-L2550DW, DCP-8150DN**, or any other model from the DCP series, these tips will help you resolve the issue.

### **Common Symptoms of Paper Feed Issues in Brother DCP Printers**

1. **Printer doesn’t pick up any paper**
2. **Multiple sheets fed at once**
3. **Paper jams inside tray or rear**
4. **Grinding noise during feeding**
5. **"No Paper" error even when loaded**
6. **Slow paper feeding or stalling mid-print**

If you’re experiencing any of these symptoms, it's time to troubleshoot.

### **Why Paper Feed Issues Happen**

Understanding the root cause helps solve the problem effectively. Here are the typical culprits:

* **Worn out or dirty feed rollers**
* **Incorrect paper type or thickness**
* **Improperly loaded paper**
* **Overfilled paper tray**
* **Moist or curled paper**
* **Obstructions in the paper path**
* **Firmware or software glitches**

Now let’s dive into the fixes.

## **Fix 1: Clean the Paper Feed Rollers**

Dirty or dusty feed rollers are a **major cause** of paper feeding issues. The rollers grip and pull paper through the printer. Over time, they accumulate dust, ink, or toner.

### **Steps to Clean Feed Rollers:**

1. **Turn off the printer** and unplug it.
2. **Open the paper tray** and remove all paper.
3. Use a **lint-free cloth lightly moistened with water** or **isopropyl alcohol**.
4. **Gently wipe the rollers** located near the paper tray or inside the rear access area.
5. Rotate the rollers manually to clean their entire surface.
6. Wait until the rollers are **completely dry**, then close the printer.

> **Pro Tip:** Clean the rollers every few months to maintain performance.

## **Fix 2: Use the Correct Paper Type and Size**

Brother DCP printers support a wide range of paper types, but using incorrect paper may lead to feed problems.

### **Recommended Paper Guidelines:**

* **Use standard 20–24 lb (75–90 gsm) office paper**
* **Avoid glossy, thick, or wrinkled sheets**
* Ensure **paper is not curled, damp, or folded**
* **Fan the stack** before loading to separate sheets

### **Paper Loading Tips:**

* Align the paper neatly
* Don’t exceed the maximum stack line in the tray
* Adjust paper guides snugly without squeezing

## **Fix 3: Reset Paper Tray and Paper Guides**

Misaligned paper guides or incorrect tray settings can trick the printer into thinking there's no paper or cause jams.

### **Steps:**

1. Remove the paper tray and **reload it from scratch**
2. Adjust the **side and rear guides** to match the paper size
3. Insert paper and ensure it lies flat and smooth
4. Reinsert the tray and press it in firmly

If you’ve been switching between paper types often (e.g., envelopes, card stock), this fix is essential.

## **Fix 4: Check and Clear Paper Jams**

Hidden paper jams can cause ongoing feed errors even if you’ve already cleared the obvious jam.

### **Where to Check for Jams:**

* **Paper tray**
* **Inside the printer**
* **Rear access panel**
* **Under the scanner bed**
* **Duplex unit**

### **Steps:**

1. Turn off the printer
2. Open all compartments
3. **Remove stuck paper slowly and evenly** to avoid tearing
4. Check for small torn pieces stuck in rollers or sensors
5. Close all covers securely before restarting

Use a flashlight to ensure nothing is blocking the paper path.

## **Fix 5: Update or Reinstall Printer Firmware**

Brother occasionally releases firmware updates that address hardware-related glitches including feed errors.

### **Steps to Update Firmware:**

1. Visit [Brother Support](https://support.brother.com/)
2. Enter your printer model (e.g., DCP-L2540DW)
3. Download and install the latest firmware update
4. Restart the printer

You can also try uninstalling and reinstalling the printer driver via your computer’s control panel.

## **Fix 6: Adjust Print Settings on Your Computer**

Sometimes paper settings in your print job don’t match what's in the tray. This mismatch can confuse the printer.

### **On Windows:**

1. Go to **Devices and Printers**
2. Right-click your Brother printer and select **Printing Preferences**
3. Check **paper size, type, source tray**
4. Make sure settings match your physical paper

### **On macOS:**

1. Open **Printers & Scanners**
2. Select your Brother printer
3. Click **Options & Supplies > Driver**
4. Match paper settings accordingly

Always confirm settings before printing envelopes, labels, or legal-size paper.

## **Fix 7: Use Manual Feed Slot for Difficult Media**

If you're printing on thick paper or labels, use the **manual feed slot** instead of the main tray to avoid jams.

### **Manual Feed Steps:**

1. Open the manual feed slot cover
2. Insert one sheet at a time
3. Adjust the guides snugly
4. Send the print job from your computer, selecting “Manual Feed” as the tray source

This bypasses internal rollers that may struggle with non-standard media.

## **Fix 8: Perform a Factory Reset**

If all else fails, a factory reset may clear persistent software issues.

### **Factory Reset Steps (General):**

1. Turn off printer
2. Hold down **Menu or Settings button** while turning it on
3. Navigate to **"Reset" or "Factory Reset"**
4. Select and confirm

> ⚠️ This will erase all custom settings. Reconfigure your Wi-Fi or network settings afterward.

## **Fix 9: Replace the Paper Feed Roller**

If cleaning didn’t help and your printer has had long usage, the **feed roller may be worn out** and need replacement.

### **Symptoms of Worn Rollers:**

* Grinding sounds
* Frequent multi-sheet feeding
* Failure to grip paper even after cleaning

### **What to Do:**

* Check your printer manual or Brother’s website for the **correct roller part number**
* Order a genuine **replacement feed roller kit**
* Follow Brother’s installation instructions, or call a technician

## **Fix 10: Call Toll-Free Printer Support**

If you’re still experiencing issues, the easiest path forward is expert help. The Brother printer support team can guide you step-by-step or arrange service if needed.

### **📞 Toll-Free Brother Printer Support (USA): [phone]**

They assist with:

* Paper feed and jam issues
* Ordering and installing parts
* Warranty service
* Remote troubleshooting

### **Maintenance Tips to Prevent Future Paper Feed Issues**

1. **Clean printer internals monthly**
2. **Store paper in a dry, cool place**
3. **Avoid overloading the tray**
4. **Don’t mix paper types in one stack**
5. **Run printer diagnostics regularly**
6. **Update firmware when prompted**

A well-maintained Brother DCP printer can last years without major issues.

### **Model-Specific Notes**

| **Model** | **Notes on Paper Feed** |
| --------------- | -------------------------------------------------------------- |
| **DCP-L2540DW** | Make sure rear tray is cleared; common for curled paper jams. |
| **DCP-L2550DW** | Paper misfeeds often due to misaligned tray guides. |
| **DCP-7065DN** | Known for aging rollers after 3-4 years. Consider roller kit. |
| **DCP-T710W** | Ink tank proximity may leak onto paper path. Check regularly. |
| **DCP-8150DN** | Heavy-duty model, feed issues often linked to thick paper use. |

### **Conclusion**

Paper feed issues with Brother DCP series printers can disrupt your workflow — but they’re almost always fixable with the right approach. From cleaning rollers to adjusting settings, this guide has covered every angle to get your printer feeding paper smoothly again.

If you're short on time or unsure where to begin, don’t hesitate to **call expert help** at:

> ### 📞 **Brother Printer Support (Toll-Free, USA): [phone]**

Your printer deserves the best care — and so do you.

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