# 1-866-203-7571 How to resolve HP LaserJet error 13.xx (Paper Jam in Specific Location)?
HP LaserJet printers are widely trusted across offices, businesses, and homes because of their durability, speed, and print quality. However, like any other machine, they occasionally face operational issues. One of the most common and frustrating errors is the **HP LaserJet Error 13.xx** which indicates a **paper jam in a specific location**.
This error is part of the HP error code family, where each **13.xx code** points to a different location in the paper path. Understanding these codes and knowing how to troubleshoot them effectively can save time, reduce downtime, and prevent unnecessary service calls.
This guide will cover everything you need to know about **resolving HP LaserJet Error 13.xx**, including:
* What the error means
* Common causes of paper jams
* Detailed troubleshooting steps for each error code
* Preventive measures to avoid paper jams in the future
* When to seek professional assistance
* Toll-free support number for USA users (**1-866-203-7571**)
Let’s dive into the details.
## Understanding HP LaserJet Error 13.xx
When your HP LaserJet displays a **13.xx error**, it means the printer has detected a paper jam or obstruction in a specific part of the printer’s paper path.
The "xx" after **13** indicates the **location** of the jam. For example:
* **13.00.00** – General paper jam
* **13.01.00** – Paper jam at the paper feed area
* **13.02.00** – Paper jam at the tray or pickup assembly
* **13.05.00** – Paper jam in the fuser area
* **13.20.00** – Paper jam at duplexer or rear output
* **13.30.00** – Paper jam in the output bin
These error codes can vary depending on the **HP LaserJet model**, but the pattern remains consistent: the number helps pinpoint **where the paper is stuck**.
## Common Causes of HP LaserJet Paper Jam Errors
Before resolving the error, it’s essential to understand why these paper jams occur. Here are some of the most common causes:
1. **Incorrect paper size or type** – Using paper not supported by your printer often leads to jams.
2. **Overfilled paper tray** – Exceeding the tray’s paper limit increases feeding issues.
3. **Damaged, curled, or wrinkled paper** – Paper that isn’t flat can cause misfeeds.
4. **Dirty or worn rollers** – If rollers lose grip, they fail to pull the paper correctly.
5. **Foreign objects in the paper path** – Staples, clips, or torn paper pieces can obstruct movement.
6. **Humidity and moisture** – Damp paper sticks together, causing jams.
7. **Improperly loaded paper** – If paper is not aligned properly, it feeds unevenly.
8. **Faulty sensors** – Sometimes, the jam error occurs because of malfunctioning sensors.
## Step-by-Step Troubleshooting for HP LaserJet Error 13.xx
Here’s a structured approach to fixing HP LaserJet error **13.xx** based on different locations of paper jams.
### 1. **General Paper Jam – Error 13.00.00**
This error means the printer detected a jam but cannot specify the location.
**Steps to Resolve:**
* Turn off the printer and unplug it.
* Open all printer covers (front, rear, and top).
* Gently remove any jammed paper. Always pull paper in the direction of the paper path.
* Inspect rollers and sensors for stuck fragments.
* Reload paper into the tray correctly.
* Restart the printer.
### 2. **Paper Jam in Input Tray – Error 13.01.xx / 13.02.xx**
This error means paper is stuck near the pickup rollers or tray area.
**Steps to Resolve:**
* Remove the input tray.
* Take out the stack of paper and fan it to prevent sheets from sticking.
* Check for curled, damaged, or stuck paper.
* Inspect and clean pickup rollers with a lint-free cloth and isopropyl alcohol.
* Reload the tray with fresh, dry paper (do not overfill).
* Ensure paper guides are properly adjusted.
### 3. **Paper Jam in Registration Area – Error 13.03.xx**
This indicates paper stuck between the tray and the imaging area.
**Steps to Resolve:**
* Open the top cover and remove the toner cartridge carefully.
* Look for jammed paper underneath or around the cartridge area.
* Remove any scraps of paper carefully.
* Reinsert the toner cartridge and close the cover.
### 4. **Paper Jam in Fuser Area – Error 13.05.xx**
This is one of the most common jams. The **fuser unit** is responsible for heating toner onto paper, and jams here can be delicate.
**Steps to Resolve:**
* Turn off the printer and allow it to cool down (fuser is hot).
* Open the rear cover of the printer.
* Slowly and gently remove any stuck paper.
* If paper tears, remove all small scraps (they can burn or cause repeat jams).
* Inspect the fuser rollers for damage.
* Restart the printer.
If jams occur frequently in the fuser, the fuser may need replacement.
### 5. **Paper Jam in Duplexer or Rear Output – Error 13.20.xx**
This occurs during two-sided printing or if paper is stuck at the rear output path.
**Steps to Resolve:**
* Open the duplexer access door.
* Remove any stuck paper from the duplexer unit.
* Ensure the duplexer is properly seated.
* Check for worn duplexer rollers.
* Reinstall the duplexer and test printing.
### 6. **Paper Jam in Output Bin – Error 13.30.xx**
This error means paper is stuck at the printer’s output bin.
**Steps to Resolve:**
* Remove any stacked paper from the output tray.
* Look inside for crumpled paper stuck near the output rollers.
* Gently pull the paper out in the direction of travel.
* Check the output rollers for wear.
### 7. **Repeated or Phantom Paper Jams**
Sometimes, even after clearing jams, the printer repeatedly shows 13.xx errors. This may be due to:
* Faulty paper sensors
* Dirty rollers
* Firmware issues
* Damaged paper path
**Fixes:**
* Update the printer firmware from HP’s official website.
* Replace worn rollers and fuser.
* Contact professional support if the issue persists.
## Preventive Measures to Avoid HP LaserJet Error 13.xx
To minimize the chances of recurring paper jams, follow these preventive practices:
1. **Use recommended paper** – Always use HP-approved paper sizes and weights.
2. **Store paper properly** – Keep paper in a dry, cool place to avoid humidity damage.
3. **Load trays correctly** – Do not overfill trays; adjust side guides to fit snugly.
4. **Clean rollers regularly** – Every 2–3 months, clean rollers with alcohol.
5. **Remove foreign objects** – Never load stapled, folded, or wrinkled sheets.
6. **Regular maintenance** – Follow HP’s recommended maintenance cycles for your model.
7. **Replace worn components** – Fusers and rollers wear out over time; replace them when needed.
## When to Seek Professional Help?
If the following situations occur, you may need expert assistance:
* Jams persist even after following all troubleshooting steps.
* The printer displays **frequent 13.xx errors** in different locations.
* Rollers, fusers, or sensors are visibly damaged.
* You’re uncomfortable disassembling printer components.
For USA users, you can call the **HP LaserJet support toll-free number at 1-866-203-7571** to connect with certified technicians. They can guide you step by step or schedule a service visit if hardware replacement is required.
## Quick Reference: HP LaserJet 13.xx Error Codes
| Error Code | Location of Jam | Suggested Fix |
| ---------- | ------------------------------ | --------------------------- |
| 13.00.00 | General paper jam | Check entire paper path |
| 13.01.xx | Input tray / Pickup roller jam | Clean rollers, reload tray |
| 13.02.xx | Tray feed area jam | Adjust guides, reload paper |
| 13.03.xx | Registration area jam | Remove toner, clear path |
| 13.05.xx | Fuser area jam | Clear fuser, check rollers |
| 13.20.xx | Duplexer / Rear output jam | Clear duplexer, reseat unit |
| 13.30.xx | Output bin jam | Clear tray, check rollers |
## Conclusion
The **HP LaserJet Error 13.xx (Paper Jam in Specific Location)** is one of the most common issues faced by HP printer users. While it can be frustrating, it usually has simple causes like misloaded paper, dirty rollers, or a small scrap of paper stuck in the path. By carefully identifying the error code, checking the corresponding area, and applying proper troubleshooting, you can resolve the issue quickly.
However, if repeated jams occur or the problem persists after all basic fixes, it may indicate a deeper hardware issue that requires professional attention.
For USA users seeking quick and reliable assistance, you can call the **HP LaserJet printer support helpline at 1-866-203-7571**. The experts can walk you through advanced troubleshooting or arrange repair services if necessary.
By combining **proper maintenance, correct paper handling, and timely technical support**, you can ensure that your HP LaserJet printer continues to deliver efficient and smooth printing without the hassle of constant paper jams.
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