# [phone] Canon SELPHY Printer Connectivity Issues: How to Fix

The Canon SELPHY series is widely appreciated for its compact size, high-quality photo printing, and user-friendly interface. Designed for photo enthusiasts and casual users alike, these portable printers offer wireless printing from smartphones, tablets, and computers. However, as with all wireless technology, Canon SELPHY printers can occasionally face connectivity issues that hinder their performance. If you're struggling to connect your SELPHY printer to Wi-Fi, a device, or a network, you're not alone.

This comprehensive guide will walk you through the most common Canon SELPHY printer connectivity problems and how to fix them. Whether you're using a Canon SELPHY CP1300, CP1200, or another model, we will provide easy-to-follow solutions to get you back to printing. For expert help, you can also call Canon Printer Support at **[phone] (USA)**.

### **1. Understanding Canon SELPHY Connectivity**

Canon SELPHY printers connect to devices using:

* **Wi-Fi (Direct or via Network)**
* **USB cable**
* **Memory card/USB flash drive**
* **Canon PRINT app / Apple AirPrint / Mopria (for Android)**

Depending on the model and your method of printing, different issues may arise. Let's break down the main areas where connectivity problems occur and how to tackle them.

### **2. Common Connectivity Issues with Canon SELPHY Printers**

#### **2.1 SELPHY Not Connecting to Wi-Fi**

* The printer doesn't detect the wireless network.
* Wi-Fi signal is too weak.
* Wrong password entered.
* Router settings conflict with printer.
* Firmware/software is outdated.

#### **2.2 SELPHY Not Connecting to a Smartphone**

* The Canon PRINT app can’t find the printer.
* AirPrint or Mopria services don’t detect the device.
* Wi-Fi Direct is not enabled.
* Mobile device is on a different network.

#### **2.3 Printer Not Recognized by Computer (USB or Network)**

* Drivers are not installed or outdated.
* USB cable is faulty or disconnected.
* Firewall or antivirus software is blocking the connection.

#### **2.4 SELPHY Stops Printing Mid-Job or Randomly Disconnects**

* Unstable network connection.
* Printer firmware crash.
* Mobile device goes into sleep mode.
* Interference from other devices.

### **3. Basic Troubleshooting Steps**

Before diving into model-specific issues, try these general troubleshooting tips:

#### **3.1 Restart Everything**

* Turn off your SELPHY printer.
* Reboot your router.
* Restart your smartphone, computer, or tablet.

#### **3.2 Check Wi-Fi Signal Strength**

* Ensure the SELPHY is within range of the Wi-Fi router.
* Avoid barriers such as walls, microwaves, and metal objects.

#### **3.3 Verify Network Credentials**

* Double-check your Wi-Fi password.
* Avoid SSIDs with special characters or spaces.

#### **3.4 Update Firmware and Software**

* Visit Canon’s official website to download the latest firmware and drivers for your model.
* Update the Canon PRINT app on your phone or tablet.

### **4. Fixing Specific Canon SELPHY Printer Connectivity Problems**

#### **4.1 Canon SELPHY CP1300 Not Connecting to Wi-Fi**

The CP1300 is popular for its wireless capabilities. Here's how to fix Wi-Fi issues:

##### **Step-by-Step Fix:**

1. **Navigate to Wi-Fi Settings:**

* On the SELPHY CP1300 screen, go to `Wi-Fi Settings` > `Connect to Wi-Fi`.

2. **Manual Network Setup:**

* Choose `Infrastructure mode` and then select your Wi-Fi network from the list.
* Enter the correct password using the on-screen keyboard.

3. **Use WPS (If Supported by Router):**

* On the printer, go to `Wi-Fi Settings` > `WPS Connection`.
* Press the WPS button on your router within 2 minutes.

4. **Reboot After Connection:**

* After connecting, restart the printer to ensure the settings apply.

**Still not working?** Reset the Wi-Fi settings by selecting `Wi-Fi Settings` > `Reset Settings`.

#### **4.2 Canon SELPHY CP1300 Not Connecting to Smartphone**

##### **Solution 1: Use Canon PRINT App**

1. **Download App:**

* Get the Canon PRINT Inkjet/SELPHY app from the App Store or Google Play.

2. **Wi-Fi Direct Setup:**

* On the printer, go to `Wi-Fi Settings` > `Direct Connection`.
* Open the app and connect to the network shown on the printer screen (e.g., “CP1300\_xxxx”).

3. **Connect and Print:**

* Once the device connects, you can print directly through the app.

##### **Solution 2: Use Apple AirPrint or Android Mopria**

* For **iOS**: Ensure the phone and printer are on the same Wi-Fi network. Go to the photo and tap "Share" > "Print" > select printer.
* For **Android**: Ensure the device supports Mopria. Use system print options to select the SELPHY printer.

#### **4.3 Canon SELPHY CP1200 Connectivity Issues**

Although older than the CP1300, the CP1200 has similar wireless functions.

##### **Common Fixes:**

* **Update Firmware** from the Canon website.
* **Use Infrastructure Mode** for more stable Wi-Fi over Direct Connection.
* **Avoid 5GHz Wi-Fi**, as most SELPHY printers only support 2.4GHz.
* **Disable VPN** or other apps that interfere with network visibility.

### **5. Advanced Troubleshooting: Windows and macOS**

#### **5.1 Fix for Windows Users**

* Go to `Settings` > `Devices` > `Printers & scanners`.
* Remove the SELPHY printer and then re-add it manually.
* Update the drivers from Canon’s website.
* Disable firewall/antivirus temporarily to test connection.

#### **5.2 Fix for macOS Users**

* Go to `System Preferences` > `Printers & Scanners`.
* Remove and re-add the SELPHY printer.
* Use **AirPrint** or install Canon drivers if required.
* Allow Canon connections under `Security & Privacy` > `Firewall`.

### **6. Canon PRINT App Issues and Fixes**

If the Canon PRINT app fails to detect your printer:

* **Uninstall and Reinstall the App**
* **Clear App Cache/Data** (Android)
* **Restart the Phone**
* **Reset Printer Wi-Fi settings and Reconnect**

### **7. Connectivity Over USB Cable**

While wireless is convenient, USB can be a reliable alternative.

* Use the official Canon-supplied USB cable.
* Connect directly to the computer (avoid hubs).
* Reinstall drivers if the printer isn't recognized.
* On Windows, check Device Manager for errors under "Printers".

### **8. Prevent Future Connectivity Issues**

#### **Tips:**

* Keep firmware and apps up to date.
* Ensure your mobile device doesn’t go into power-saving mode during printing.
* Maintain a stable 2.4GHz Wi-Fi network.
* Regularly reboot your router if you notice slowdowns.
* Avoid using Wi-Fi Direct in environments with heavy interference.

### **9. When to Call Canon Support – [phone]**

If you've tried all the above steps and still experience issues, it’s time to speak with a professional. Canon’s support line **[phone]** (toll-free in the USA) can help you with:

* Step-by-step remote support.
* Advanced firmware or driver issues.
* Device replacement if under warranty.
* Compatibility problems with new OS updates.

### **10. Frequently Asked Questions (FAQs)**

#### **Q: Why won’t my Canon SELPHY connect to my phone?**

**A:** You may be using a different Wi-Fi network, or Wi-Fi Direct isn’t enabled. Use the Canon PRINT app and ensure the printer and phone are on the same network.

#### **Q: Can I use SELPHY without Wi-Fi?**

**A:** Yes, you can print using a USB cable, memory card, or Wi-Fi Direct (no internet required).

#### **Q: How do I reset my Canon SELPHY printer’s network settings?**

**A:** Go to `Wi-Fi Settings` > `Reset Settings` and confirm reset.

#### **Q: What to do if SELPHY randomly disconnects from Wi-Fi?**

**A:** Switch to a stronger 2.4GHz network, avoid interference, and disable sleep mode on your device.

#### **Q: My SELPHY is connected but won’t print. Why?**

**A:** Check print queue for errors, ensure paper and ink are loaded, and restart the printer and device.

### **11. Conclusion**

Canon SELPHY printers are excellent for instant photo printing, but connectivity issues can disrupt the experience. Whether you're facing Wi-Fi disconnection, mobile app detection problems, or USB recognition failure, this guide provides a solid roadmap for resolving those problems quickly.

From basic reboots and app updates to more technical fixes involving drivers and Wi-Fi setup, you now have the knowledge to troubleshoot Canon SELPHY connectivity issues on your own. However, if you need personalized help or advanced assistance, don’t hesitate to reach out to **Canon Printer Support at [phone] (USA)**.

With the right steps and expert help, your Canon SELPHY can continue delivering vibrant prints without a hitch.

**Need Help Now? Call Canon Printer Tech Support at [phone] (Toll-Free, USA)**