# [phone] Brother ADS Series Printer Scanning Problems: Solutions

Brother ADS Series scanners are widely recognized for their reliability, high-quality output, and ease of use in business and office environments. However, like any hardware, they are not immune to occasional scanning problems. Whether you own the **Brother ADS-1700W, ADS-2800W, ADS-1250W, ADS-2200, ADS-2400N**, or other models in the series, you might encounter issues ranging from connectivity failures to paper jams.

This comprehensive guide will cover **common Brother ADS Series scanning problems**, their **causes**, and **detailed step-by-step solutions** to help you get your scanner back up and running. For fast and direct assistance, contact the Brother Support Team at **[phone]**.

## Table of Contents

1. Introduction to Brother ADS Series Scanners
2. Common Scanning Issues
3. Troubleshooting Guide

* Scanner Not Detected
* Scanning to PC Fails
* Scanning is Too Slow
* Paper Jam in ADF
* Streaks or Lines in Scans
* Scan Quality is Poor
* Wi-Fi Connection Problems
* TWAIN/ISIS Driver Issues
* Button Manager Not Responding
* Firmware Issues
4. Maintenance Tips
5. When to Call Support: [phone]
6. Conclusion

## 1. Introduction to Brother ADS Series Scanners

Brother’s ADS Series includes a range of **compact desktop document scanners** that support high-speed duplex scanning, wireless and USB connectivity, and compatibility with Windows, macOS, and mobile devices. These scanners are typically used in offices for digitizing documents, receipts, ID cards, and more.

### Popular Models:

* **ADS-1700W** – Compact, wireless desktop scanner
* **ADS-2800W** – Touchscreen and network capabilities
* **ADS-2200/ADS-2400N** – High-speed USB and Ethernet options
* **ADS-1250W** – Portable with wireless scanning
* **ADS-2700W** – Easy to use with LCD display and flexible connectivity

## 2. Common Scanning Issues

Here are some frequently reported problems with Brother ADS Series scanners:

* Scanner not recognized by computer
* Software crashes during scan
* Slow scanning speeds
* Streaks, lines, or blurred scans
* Paper jams in the ADF (Automatic Document Feeder)
* Wireless scanning fails
* “Device is not connected” message
* Error codes like TW007, CC4-202-000, or TWAIN errors
* Scans are rotated or incorrectly sized
* Can't find scanner in Brother iPrint\&Scan app

## 3. Troubleshooting Guide

Let’s address each issue one by one and walk through practical solutions.

### A. **Scanner Not Detected by PC**

#### Causes:

* USB cable is loose or faulty
* Outdated or missing drivers
* Incorrect interface settings
* Device is off or in sleep mode

#### Solutions:

1. **Check Connections**
Ensure USB or Ethernet cable is properly connected. Try a different USB port or cable.

2. **Restart Scanner and PC**
Power cycle both devices.

3. **Update Drivers**
Visit Brother's official website to download the latest drivers. Make sure TWAIN/WIA/ISIS drivers are installed properly.

4. **Use Brother iPrint\&Scan**
If using a mobile device or wireless network, Brother’s app can detect and connect with your scanner more easily.

5. **Check Device Manager (Windows)**
Look under “Imaging Devices” for the scanner. If it shows a yellow exclamation mark, reinstall the driver.

6. **Try a Different PC**
To rule out hardware failure, connect to another computer.

### B. **Scanning to PC Fails**

#### Causes:

* Incorrect Scan-to-PC configuration
* Firewall blocking communication
* PC not found or asleep
* Brother ControlCenter not running

#### Solutions:

1. **Enable Scan-to-PC**
Open **Brother ControlCenter** > Device Settings > Enable Scan-to-PC.

2. **Disable Firewall Temporarily**
Disable your firewall and try scanning again. Whitelist Brother applications for permanent fixes.

3. **Keep PC Awake**
Ensure PC doesn’t go to sleep. Set up power settings accordingly.

4. **Check Scan Settings**
From ControlCenter or iPrint\&Scan, configure scan settings to point to the correct folder or application.

5. **Update Firmware and Software**
Download the latest updates from Brother's support site.

### C. **Scanning is Too Slow**

#### Causes:

* High resolution or color settings
* USB 1.1 connection
* Background apps slowing down PC

#### Solutions:

1. **Lower Resolution**
Set scan resolution to 200 or 300 DPI unless high quality is necessary.

2. **Use USB 2.0 or 3.0 Ports**
Avoid using USB hubs or outdated ports.

3. **Close Other Applications**
Shut down unnecessary apps consuming memory.

4. **Use Black & White or Grayscale**
Color scans take longer—use grayscale for text documents.

### D. **Paper Jam in ADF**

#### Causes:

* Misaligned paper
* Dirty ADF rollers
* Multiple pages sticking

#### Solutions:

1. **Turn Off the Scanner**
Disconnect power to avoid damage.

2. **Open ADF Cover**
Gently remove jammed sheets by pulling in the direction of the paper path.

3. **Clean the Rollers**
Use a lint-free cloth and cleaning solution recommended by Brother.

4. **Fan the Paper**
Make sure documents are flat, dry, and free of staples or folds.

5. **Reload Properly**
Use the paper guides and do not overload.

### E. **Streaks or Lines on Scans**

#### Causes:

* Dirt or debris on glass
* Scratched scanning surface
* Defective roller

#### Solutions:

1. **Clean the Glass and ADF Strip**
Use a soft, lint-free cloth with a non-abrasive glass cleaner.

2. **Inspect for Scratches**
If scratches are present, professional service may be required.

3. **Check for Ink or Stickers**
Remove adhesive residue or ink stains.

### F. **Poor Scan Quality**

#### Symptoms:

* Blurry scans
* Dark or overexposed images
* Incorrect color tones

#### Solutions:

1. **Use Proper Resolution**
Use 300 DPI for standard text and 600+ DPI for photos.

2. **Adjust Brightness/Contrast**
In Brother ControlCenter or scanner settings, fine-tune image settings.

3. **Use Recommended Paper Type**
Wrinkled or translucent paper may cause quality issues.

### G. **Wi-Fi Connection Issues**

#### Causes:

* Scanner not connected to network
* Wrong SSID/password
* IP conflict

#### Solutions:

1. **Reconnect to Wi-Fi**
Go to Settings > Wi-Fi > Reconnect. Use WPS if supported.

2. **Check Router Compatibility**
Ensure the scanner supports your Wi-Fi band (2.4GHz preferred over 5GHz).

3. **Use Static IP**
Assign a static IP address to avoid DHCP changes.

4. **Test with Ethernet**
If Wi-Fi is unstable, use a wired connection temporarily.

### H. **TWAIN/ISIS Driver Issues**

#### Causes:

* Corrupt or incompatible driver
* Missing registry entry

#### Solutions:

1. **Reinstall the Driver**
Uninstall old drivers completely and reinstall the latest TWAIN/ISIS driver from Brother’s support page.

2. **Run in Compatibility Mode**
For older operating systems, run the software in compatibility mode.

3. **Use Brother iPrint\&Scan as Backup**

### I. **Button Manager Not Responding**

#### Causes:

* Software conflict
* Button assignment misconfigured

#### Solutions:

1. **Reassign Scan Button Functions**
Use Brother ControlCenter to customize button assignments.

2. **Reinstall Button Manager Tool**
Download latest version from Brother’s support site.

### J. **Firmware Problems**

#### Symptoms:

* Scanner freezes
* Error codes appear
* LCD unresponsive

#### Solutions:

1. **Update Firmware**
Use Brother Firmware Update Tool.

2. **Factory Reset**
Settings > Initial Setup > Factory Reset (note: this will erase saved preferences).

3. **Power Cycle**
Turn off the device, unplug for 1 minute, and reboot.

## 4. Maintenance Tips for Brother ADS Scanners

Regular maintenance can prevent most of the above issues. Here are best practices:

* **Clean rollers weekly** if used frequently
* **Update firmware monthly**
* **Use recommended paper only**
* **Do not overload ADF**
* **Scan documents without staples or folds**
* **Keep scanner dust-free**
* **Store in dry, cool environment**

## 5. When to Call Brother Support at [phone]

If these solutions don’t fix the problem, it’s time to speak to a professional. Call Brother Support toll-free at **[phone]** if:

* Hardware diagnostics fail
* You're unable to connect after multiple attempts
* Error codes persist
* Scanner needs repair or part replacement
* You need guided installation or setup help
* You want remote troubleshooting help

This support number is available to all **Brother ADS Series** users in the **United States**. Agents can assist with technical support, warranty, driver installation, and more.

## 6. Conclusion

Brother ADS Series scanners are powerful devices built for business-grade performance, but even they can encounter scanning problems. Fortunately, most issues—whether related to connectivity, quality, hardware, or software—can be resolved with the right approach.

Use this detailed guide to troubleshoot common scanning problems. Always follow manufacturer instructions, and keep your device updated and clean. If the issue persists, don't hesitate to call **Brother Printer Support at [phone]** (USA) for quick and reliable assistance.

**Need immediate help? Call Brother Scanner Support Toll-Free: [phone] (USA)**