---
tags: KM, Tawa
---

# Knowledge Management Session 2

## Ressources
**Slides :** https://sites.google.com/site/akmreview/

:::info
**Rappel:** KM is People, Process, Technologie (PPT)
:::

## KM Techniques
* Finding epertise
* Leveraging experience
* Story Telling
* Communities

### Making a presentation (story telling)
- Agenda (context...)
- Situation
- Problems
-- detail the problems
- Solution(s)
- Benefits
- Lessons-learnt

Telling stories is very old, and works, one heard stories since childhood.
It's free (we like free stuff)
Everybody can be a storyteller and get better at it by *practicing*.

### Leveraging experience / Lessons Learned

:::info
**Def:** Capture/use of experiences to improve quality, productivity & time.
:::
Read the slides.

A lesson is learned in three steps:
- **Identification**. Identify an opportunity to learn ; understand something.
- **Action**. Change something according to what the lesson told. 9 times out of 10 it's about enhancing a process.
- **Notify**. Make sure everyone knows about the change.

### Communities

:::info
**Def:** It's a group of people who come together to share and learn from one another face-to-face and virtually.
Community members deepen their knowledge by interting on an ongoing basis.
:::

A communuty is a group of people :
- Something in common
- Voluntarily gather together
- Interact with one another
- Recognize each other as members of the group
- ... based on the commonality

Community of interest vs community of practice
ex: Facebook / Linkedin

A community of practice is not a tool.

Watch video of Caterpillar