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title: Intuit Account Recovery | Recover TurboTax password

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# Intuit Account Recovery | Recover TurboTax password 
## Account recovery request for your TurboTax account

If you can successfully log in to your TurboTax account but need to update your email address, we have instructions to assist you. If you forgot your user ID or password, please try our account recovery process.
No longer have access to your email address or phone number and cannot access your account? Update your information with the following form. We will process your request during our regular business hours (8 a.m. to 5 p.m. PST, Monday through Friday). It can take up to 1 business day to complete. If you send after hours, we will process the request the next morning.

For your safety, only you can make changes to your TurboTax account. Our telephone support team does not have access to update or modify your account information.

**Be sure to complete each field exactly as it appears in your account.**

### Reset your Intuit Online Payroll User ID or Password
Learn how to reset your user ID or password for online payroll.

* Forgot your User ID or Password for your Intuit Online Payroll Account? We will help you to reset your information. Just follow the steps below.
* Reset user ID
* If you forgot your user ID, you can reset it by following these steps.

### Intuit Online Payroll / Intuit Online Payroll for Accountants

* Select Can’t access your account? u I forgot my user ID.
* You will be asked to enter your phone number and email address.
* After entering your email address, you will receive a user ID retrieval
* email. Select the unique link in the email to reset your user ID.

### QuickBooks Online Payroll

* Select I forgot my user ID and password.
* You will be asked to enter your phone number and email address.
* After entering your email address, you will receive an account recovery email.
* Still can’t get in? Contact payroll helpdesk for help.

### Reset your password
If you forgot your password, you can reset it by following these steps.

### Intuit Online Payroll / Intuit Online Payroll for Accountants

* Select Can’t access your account? u forgot my password
* You will be asked to enter your phone number and email address.
* After entering the email address, you will receive a user ID retrieval email.
* Select the Reset password.

### QuickBooks Online Payroll

* Select I forgot my user ID and password.
* You will be asked to enter your phone number and email address or user ID.
* After entering your email address, you will receive an account recovery email.
* Select the Reset password.