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# System prepended metadata

title: Summary Tech Meet

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# Tangelo Tech

![Screenshot 2024-03-08 at 8.48.09 AM](https://hackmd.io/_uploads/BkSVw5O6T.png)

## Metrics
> *Forsgren, Nicole, Jez Humble, and Gene Kim. Accelerate: The Science of Lean Software and DevOps: Building and Scaling High Performing Technology Organizations. IT Revolution Press, 2018.*



## Section 1

| Metrics / Areas           | Deployment Frequency                                                                                                                                              | Lead Time for Changes                                                                                                                                           | Time to Restore Service                                                                                                                                                      | Change Failure Rate                                                                                                                                                 |
|---------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Marketing and Sales**   | Enables rapid responses to market needs and strategic adjustments.                                                                                               | Accelerates the implementation of strategies based on customer feedback.                                                                                        | Reduces the negative impact on brand image during incidents.                                                                                                                   | Indirect impact; maintains customer trust by avoiding frequent failures.                                                                                            |
| **Finance**               | Can lead to more efficient capital allocation through improved deployment practices and operational efficiencies.                                                | Shorter lead times can reduce the cost of holding inventory (in terms of code waiting to be deployed) and can lead to faster realization of revenue.             | Minimizing service restoration times can reduce financial losses during outages and maintain customer trust, which in turn can protect revenue streams.                         | Lower change failure rates can result in reduced cost of failure recovery and less disruption to revenue-generating activities.                                        |
| **Product Development**   | Encourages rapid iteration and testing of new ideas with less risk.                                                                                              | Allows for more agile market testing and adaptation to emerging trends.                                                                                         | Indirect impact; enables a rapid response to issues affecting the user experience.                                                                                             | Encourages a quality-focused approach from design to deployment.                                                                                                   |


## Section 1

| Metrics / Areas                      | Deployment Frequency                                                                                                                                 | Lead Time for Changes                                                                                                                                         | Time to Restore Service                                                                                                                                                   | Change Failure Rate                                                                                                                                           |
|--------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------|
| **Operations**                       | Improves DevOps collaboration, enhancing reliability and stability.                                                                                    | Reduces the time to move changes into production, optimizing operations.                                                                                       | Crucial for minimizing downtime and ensuring a consistent user experience.                                                                                                  | Decreases the frequency of failures, improving operational stability.                                                                                        |
| **Customer Service**                 | Indirect impact through continuous improvements and rapid deployments.                                                                                 | Improves the ability to quickly implement corrections based on feedback.                                                                                       | Directly related to improving customer satisfaction by reducing the impact of incidents.                                                                                    | Reduces incidents affecting the user, improving service perception.                                                                                         |
| **Risk Management and Compliance**   | Indirect impact, improves system stability through more frequent and secure deployments.                                                               | Enhances risk management by implementing changes in a more controlled manner.                                                                                  | Essential for meeting SLAs and reducing operational and reputation risks.                                                                                                    | Crucial for maintaining stability and complying with industry regulations.                                                                                   |
| **Human Resources**                  | Attracts talent interested in innovative and high-performance environments.                                                                            | Indirect impact; promotes a culture of efficiency and continuous improvement.                                                                                  | Promotes a culture of accountability and resilience in the face of failures.                                                                                                  | Encourages a work environment where quality and continuous improvement are priorities.                                                                       |




# Summary

# Propuesta de Métricas Clave para ser Alineadas en Tangelo (para discutir)


## Tecnología
1. **Frecuencia de Despliegue:** Mide con qué frecuencia se despliegan cambios de código a producción. Una mayor frecuencia indica un proceso de desarrollo más ágil y receptivo, alineado con el objetivo empresarial de iteración y despliegue rápidos.
    - **KPI:** Despliegues por semana/mes.
    - **Meta:** Incrementar la frecuencia de despliegue manteniendo la estabilidad del sistema.
2. **Tiempo de Entrega de Cambios:** Mide el tiempo promedio que transcurre desde que se compromete el código hasta que se despliega en producción. Esto refleja la eficiencia y rapidez del ciclo de desarrollo, crucial para mantener la competitividad y satisfacer rápidamente las necesidades del cliente.
    - **KPI:** Tiempo promedio de entrega de cambios (en días).
    - **Meta:** Reducir el tiempo de entrega de cambios para mejorar la rapidez de respuesta a las necesidades del cliente.
3. **Tiempo para Restaurar el Servicio:** Mide el tiempo promedio que lleva restaurar el servicio después de un incidente. Esta métrica es clave para entender la resiliencia operativa y asegurar una alta disponibilidad, lo cual impacta directamente en la satisfacción del cliente y la estabilidad operativa.
    - **KPI:** Tiempo promedio para restaurar el servicio (en horas/minutos).
    - **Meta:** Minimizar el tiempo de restauración para garantizar una alta disponibilidad del servicio.
4. **Tasa de Fallo de Cambios:** Mide el porcentaje de cambios que resultan en una falla en producción. Esta es una métrica crítica de calidad, ayudando a asegurar que los despliegues sean estables y confiables, reduciendo el tiempo de inactividad y el impacto en los clientes.
    - **KPI:** Porcentaje de fallos en cambios.
    - **Meta:** Reducir la tasa de fallo de cambios para aumentar la estabilidad del sistema.

## Marca Blanca
1. Numero de clientes activos
2. Ingresos recurrentes promedio por cliente
3. Tiempo promedio de implementación para nuevos clientes
4. Margen (RETORNO) promedio por cliente

