---
# System prepended metadata

title: How to Fix HP Printer Offline Issue
tags: [HP Printer offline]

---


# How to Fix HP Printer Offline Issue


To fix an offline HP printer, start by restarting your printer, computer, and Wi-Fi router. Then, ensure your printer and computer are on the same Wi-Fi network. Next, check for a "Use Printer Offline" option in your printer settings and disable it. If the issue persists, use the [HP Print and Scan Doctor](https://support.hp.com/us-en/document/ish_12490059-12490108-16) or HP Smart app to diagnose and automatically fix the problem.https://support.hp.com/us-en/help/printer/printer-offline 

# 1. Check Connections & Restart Devices 

**Power Cycle:** Turn off your printer, computer, and Wi-Fi router.
**Reconnect:** Power them back on, starting with the router, then the computer, and finally the printer.
**Network Check:** Ensure your printer and computer are connected to the same Wi-Fi network.

# 2. Verify Printer Settings 

## Windows:

In the printer queue, go to Printer > Use Printer Offline and uncheck the box if it's selected.

## Mac

In the Print & Scan settings, double-click your HP printer. If there's a yellow light, click Resume to bring it online.

# 3. Use HP Tools 


### HP Smart App:
.
Open the HP Smart desktop app and use the "Diagnose & Fix" tool to automatically resolve printer issues. 

## HP Print and Scan Doctor:

Download and run this tool from [HP Support](https://support.hp.com/us-en/help/printer/printer-offline). It detects and fixes various printer problems. 

# 4. Troubleshoot Drivers & Spooler 

## Update Drivers:

Visit the HP Software and Driver Downloads page and install the latest firmware or drivers for your printer model. 

## Restart Print Spooler (Windows):

Open Task Manager, go to the "Services" tab, find "Print Spooler," and restart it. 

# 5. Re-add Printer 
Remove and Re-add: In the HP Smart app or your computer's printer settings, remove your HP printer, then add it again as a new device to re-establish the connection.