# All Nippon Airways MEX Terminal [phone]

All Nippon Airways , Japan’s flagship carrier, operates from Terminal 1 at Mexico City International Airport , also known as Benito Juárez International Airport. Terminal 1 is the airport’s main and largest terminal, handling most international and domestic flights. It provides extensive facilities, modern amenities, and easy access to ground transport, ensuring a comfortable experience for ANA passengers traveling between Mexico and Japan.

### **Terminal Information**

ANA’s operations are based in Terminal 1, which is well-equipped to handle long-haul international flights. [All Nippon Airways MEX Terminal](https://www.airterminus.com/all-nippon-airways/all-nippon-airways-mex-terminal-mexico-city-international-airport/) is divided into multiple halls for international and domestic departures, with ANA’s check-in counters located in the international departures area on the upper level. Arrivals are managed on the ground level, where passengers go through immigration, customs, and baggage claim before exiting to the arrivals hall.

### **Check-In and Boarding**

For international flights operated by ANA, passengers are advised to arrive at least three hours before departure. Check-in counters typically open well in advance to allow sufficient time for documentation checks, baggage drop-off, and security screening. Passengers can check in either at the staffed ANA counters or at self-service kiosks if available.

### **Arrival Process**

When arriving at MEX on an ANA flight, passengers disembark into the international arrivals area of Terminal 1. They will go through immigration, where passport control and entry documentation are verified. After immigration, travelers collect their baggage at the designated carousel and proceed through customs.

### **Lounges and Waiting Areas**

While ANA does not operate its own branded lounge at MEX, Star Alliance passengers can access partner lounges located in Terminal 1. These lounges typically offer amenities such as complimentary food and beverages, comfortable seating, Wi-Fi, and shower facilities. Business Class travelers and elite-status members can enjoy these services before their flight.

### **Baggage Services**

ANA provides standard international baggage allowances based on the passenger’s ticket class. Business Class passengers enjoy additional baggage privileges compared to Economy travelers. If any baggage is delayed or lost, passengers can approach the ANA service desk located near the baggage claim area for assistance.

### **Transfers Between Terminals**

Mexico City International Airport has two terminals: Terminal 1 and Terminal 2. While ANA operates exclusively from Terminal 1, some connecting airlines may use Terminal 2. Passengers needing to transfer between the terminals can use one of two options:

1. Aerotrén (People Mover):

A free, airside train for passengers with valid boarding passes. It runs frequently and connects the terminals in about 5–10 minutes.

2. Shuttle Bus:

A landside option for passengers who have exited the airport or do not hold a connecting boarding pass. The shuttle operates regularly and is accessible from designated pick-up points.

Passengers should allow at least 45 to 60 minutes for terminal transfers, accounting for travel time and potential queues.

### **Dining and Shopping**

Terminal 1 offers a wide variety of restaurants, cafés, and food courts serving international and local cuisine. Travelers can find well-known chains, coffee shops, and authentic Mexican eateries throughout the terminal. For shopping, the terminal includes numerous duty-free outlets, fashion stores, souvenir shops, and convenience stores, making it easy to find gifts or travel essentials before departure.

### **Transportation and Access**

The terminal is conveniently connected to Mexico City’s transportation network. Outside the arrivals area, passengers can access:

- Authorized Taxis: Safe, prepaid taxis available at official counters inside the terminal.
- Rideshare Services: Pick-up zones are clearly marked for platforms like Uber and Didi.
- Public Transport: Metro Line 5 and Metrobus services connect the airport to central Mexico City.
- Car Rentals: Major rental companies have desks within the terminal.
- Hotel Shuttles: Many nearby hotels offer complimentary shuttle services for arriving guests.

For passengers traveling to nearby cities, long-distance buses depart from Terminal 1 to destinations like Puebla, Querétaro, and Toluca.

### **Facilities and Services**

Terminal 1 is equipped with a full range of traveler amenities, including:

- Currency exchange offices and ATMs
- Information counters in both English and Spanish
- Medical services and emergency clinics
- Pharmacies and convenience stores
- Duty-free shopping zone

### **Tips for Flying with ANA at MEX**

1. Arrive Early: Allow extra time for check-in, security, and immigration, especially during peak hours.
2. Confirm Terminal Details: Always verify your terminal and gate before arrival at the airport, as assignments can occasionally change.
3. Use the Aerotrén if Transferring: It’s faster and easier than leaving the secure area.
4. Keep Essentials Handy: Immigration and customs at MEX can take time; keep travel documents easily accessible.

### **ANA’s Presence in Mexico**

[All Nippon Airways](https://www.airterminus.com/all-nippon-airways/) connects Japan and Mexico with its long-haul international services, serving business and leisure travelers between Tokyo and Mexico City. The route has played a crucial role in strengthening economic, cultural, and tourism ties between the two nations. ANA is renowned for its punctuality, exceptional in-flight service, and commitment to comfort — values that continue from check-in to arrival at MEX.

### **Conclusion**

Flying with All Nippon Airways at Mexico City International Airport Terminal 1 offers passengers a blend of Japanese hospitality and the convenience of one of Latin America’s most important aviation hubs. With efficient facilities, strong ground connections, modern lounges, and helpful staff, ANA ensures that travelers experience a smooth journey from check-in to takeoff.