積學網客服

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    • 首頁繼續課程不是課程列表
    • 確認是否綁定非o365信箱
  • 帳號鎖定

    • 密碼輸入錯誤3次鎖定15分鐘
    • 使用忘記密碼重設密碼也不會解除,需手動處理
  • 自動登出

    Image Not Showing Possible Reasons
    • The image was uploaded to a note which you don't have access to
    • The note which the image was originally uploaded to has been deleted
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    • 登入之帳號未綁定,請重新註冊
  • OpenEdu啟用問題

    • 尚未啟用
      Image Not Showing Possible Reasons
      • The image was uploaded to a note which you don't have access to
      • The note which the image was originally uploaded to has been deleted
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      • 收啟用信並點選啟用
      • 信件名稱:Action Required: Activate your OpenEdu 中華開放教育平台 account
      • 找不到信
        • 確認信箱是否有誤
        • 手動啟用
          Image Not Showing Possible Reasons
          • The image was uploaded to a note which you don't have access to
          • The note which the image was originally uploaded to has been deleted
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  • 課程進度(✔️)

    • ✔️僅供參考,請至"學習分析"確認
    • 備註:每天更新,非即時
  • 註冊課程問題

    • student course enrollment
      • 匯入時,有帳號會自動註冊
      • 已註冊
    • course enrollment allowed
      • 沒帳號
      • 有帳號,匯入名單前已註冊課程
    • Enrollment status
      • pending:帳號尚未啟用
        • 解決方式:收啟用信
    • 特有狀況
      • 之前有一段時間沒鎖不開放註冊
        • 現象:有的課程course enrollment allowed有user有的沒有
        • 原因:開放前註冊、第一次登入後尚未啟用
  • 習題送出錯誤

    Image Not Showing Possible Reasons
    • The image was uploaded to a note which you don't have access to
    • The note which the image was originally uploaded to has been deleted
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    • 到習題頁面最下面
      Image Not Showing Possible Reasons
      • The image was uploaded to a note which you don't have access to
      • The note which the image was originally uploaded to has been deleted
      Learn More →

      左邊可以看提交紀錄
      右邊可以改分數
      如果分數沒進去直接改就好

工作人員筆記

工作人員指有積學網後台權限者

  • 資料分析
    • 需手動開啟,有權限者可至Dashboard後臺確認
    • 每日更新,非即時
    • Premium為收費功能
  • 開課申請
    • 欄位說明
      • 已審核:是否已同意開課
      • 已送出:已送出申請不得修改,退回修改需取消勾選
      • 審核後修改需再審核:已審核課程是否需要審核
      • 待更新:送出後如為已審核課程(代表已開課),且審核後修改需再審核,則此狀態為True
    • 審核退回流程
      • 取消勾選"已送出"
    • 開課流程
      • 勾選已審核
      • 回到列表勾選須開課之課程,並使用"建立課程"動作
    • 更新課程
      • 確認待更新為True表示送出後尚未更新
      • 回到列表勾選須更新之課程,並使用"更新課程資料"動作
        Image Not Showing Possible Reasons
        • The image was uploaded to a note which you don't have access to
        • The note which the image was originally uploaded to has been deleted
        Learn More →
  • 課程查詢
    • 課程-對學生、職員隱藏 欄位 顯示,與分類無關
  • 觀看記錄
    • 需手動開啟,是否開啟請至OpenEduDashboard後台確認(需開啟權限)
  • 新進人員課程
  • 大學部轉研究所
    • 改綁OpenEdu帳號
    • 原有證書需手動更換使用者