# 🙏 Welcome to our ==**Design Sprint**== ! --- ## 🤙 Who am I ? I'm ==Fabrice Liut==, **Sprint master** *(Design Sprint Facilitator)* & Systemic Designer working on transformation of organizations. I'm french *(don't you ear my accent ?).* I love electronic music, yoga, movement, philosophy and ancestrals knowledges... Ah, and i have a little :baby: --- ## 🏃 ==What is a Design Sprint ?== ---- ### Who created it ? **Jake Knapp** and his friends @GoogleVentures. He writes a book, =="**SPRINT**"==, based on more than 200 Design Sprints experiments. Now, you can find Sprint masters all over the world ! ---- ### Why doing it ? ==**It is an agile recipe designed to solve targeted problems.**== We start from **a big challenge**, we ask **good questions**, we prototype and **we test our solutions quickly** before developing anything. **All the process is made to LEARN** « how to start well » thanks to users feedbacks 🚀 ---- ### When doing it ? * When you want **to launch** a new product or service. * When you want **to update** internal processes. * When it is **"a big momentum"**, a business evolution, etc... ---- ### How it works ? It is a ==**5 days time boxed design process**==. It starts from a big challenge and finish with a solution prototyped and tested on real users. Team **LEARN A LOT** to launch their project the right way. ---- ### What to expect at the end ? * Everything you need to start well 🚀 * The end of a Design Sprint is the beginning... * ==**Design Sprint is the perfect starter !**== --- # 📆 What is our week’s program ? ----  ---- ## Day 1 to Understand. We will ==**define the problem**==, ask good questions and find our target. ---- <!-- .slide: data-background="#EE220C" --> ## Classic process. We do everything at the same time ! ---- <!-- .slide: data-background="#1DB100" --> ## Design Sprint process. We ==**detect key moments**== and work on targeted zones ! ---- ## :knife_fork_plate: The dinner exemple. > How might we prepare the perfect dinner for 10 guests ? --- ### 📆 Day 1 planning. ⏰ *We use to start at 9:30 AM.* * 🎙️ Talk about the challenge. * 💣 What impact do we expect ? *How our work can change our company and the world in 5 years ? In 10 years ?* * 📊 How can we measure it ? *What kind of metrics do we need ?* * 👷‍♂️ Job Stories. *Can we understand users experiences ?* ---- ### 📆 Day 1 planning. * 🗺️ Users and experience map. * 📝 Time to ask questions - How might we... * 🗳️ HMW votes. * 🎯 Time to define our Target ! ⏰ *We use to finish the day at 6:00 PM.* --- ## Day 2 to Diverge. We will ==**create ideas and concepts**== to answer **our targeted problem** ! ---- ### Concepts are ==**individuals solutions sketch**==.  ---- <!-- .slide: data-background="#EE220C" --> ## Classic process. Group brainstorming. ---- <!-- .slide: data-background="#1DB100" --> ## Design Sprint process. ==**Work alone together.**== ----  ---- ### 📆 Day planning. * 💡 Lightning Demos. * ✏️ 4 steps Sketch. --- ## Day 3 to Converge & Decide. We will ==**vote**==, merge concepts and ==**and decide**== how and what to prototype. ---- <!-- .slide: data-background="#EE220C" --> ## Classic process. Infinite talking & no clear decision. ---- <!-- .slide: data-background="#1DB100" --> ## Design Sprint process. ==**Quick & effective.**== ----  ---- ### 📆 Day planning. * :frame_with_picture: Art museum. * :heartpulse: Heat map. * :collision: Speed Critique. * :medal: Individual Top 1. * :v: Supervote. * :pencil2: Storyboard. --- ## Day 4 to Prototype. We will ==**build**==, as a team, the first project's simulation. ---- <!-- .slide: data-background="#EE220C" --> ## Classic process. Build a **MVP** *(minimum viable product)*. ---- <!-- .slide: data-background="#1DB100" --> ## Design Sprint process. ==**Fake it !**== ---- ### 📆 Day planning. - :stadium: Team's work. - :exploding_head: Draft test #1. - :memo: Prepare test day. --- ## Day 5 to Test and Learn a lot ! We will ==**test our prototype on 5 targeted users**== and learn a lot from them ! > They are real experts because they are people who need our product / service ! ---- <!-- .slide: data-background="#EE220C" --> ## Classic process. Waiting to the perfect data... ---- <!-- .slide: data-background="#1DB100" --> ## Design Sprint process. ==**Learning and iterate right now !**== ----  ---- ### 📆 Day planning. - :collision: 5 tests sessions. - :memo: Time to learn and synthesize. - :rocket: Day 6 preparation. --- ## Day 6 to Start 🚀 It is ==**just the beginning**== of a beautiful story... --- <!-- .slide: data-background="#EE220C" --> ## This week, we will do ==**a special 4 days**== Design Sprint ! I adjusted Day 2 and Day 3 to fit calendars. ---- * **Day 1** first part is this afternoon * **Day 1** second part is tomorrow morning * **Day 2** is tommorow afternoon ! * **Day 3** is wednesday morning ! * **Day 4** is wednesday afternoon and thursday morning * **Day 5** is thursday afternoon and friday morning --- # 📝 Let begin with our hopes and fears ! ---- ## Note 5 hopes and 5 fears on... 10 sticky notes ! - Always one idea per sticky. - Always write in **CAPITALS**. ---- ## It is individual. ---- ## ⏲️ You have 5 minutes max. Yes, everything is ==**time boxed**== in a Design Sprint ! ---- <!-- .slide: data-background="#54B7D8" --> ## ==**Time to share it**== ! Discover everybody's hopes and fears ! --- # 🏈 Let it start with our challenge ! ---- > How might we facilitate an easy process ==**to commission, handover, maintain/service, repair & change**== for all BDR Group appliances ? --- ## 🎙️ Time to talk about it. **Free conversation.** The Sprint master synthesize in live ==**to collect all team knowledges.**== --- ## 💣 What impact do you expect ? How our work can change our company and the world in 5 years ? 10 years ? --- ## 📊 How can we measure it ? What kind of metrics do we need ? ---- ### Exemple. If i want in 5 years to be the fittest me i have ever been, i have to measure my weight. ==**My weight is a metric**== /**or**/ what i look like in the mirror, but this is less precise. --- ## 👷‍♂️ Job Stories. What are our user scenarios ? What do they experience ? ---- <!-- .slide: data-background="#54B7D8" --> ### **Job story structure**. ==When _____ , I want to _____ , so I can _____ .== ***For example :** When an important new customer signs up, I want to be notified, so I can start a conversation with them.* ----  --- ## 🛌 Time to recover ! Have a good evening ! And an awesome sleep ! --- ## :running: Day 1, ==second part==. Did you sleep well enough ? Are you full of energy ? **This is the most important day of the week !** ---- ~~🎙️ Talk about the challenge.~~ ~~💣 What impact do we expect ?~~ ~~📊 How can we measure it ?~~ ~~👷‍♂️ Job Stories.~~ * 🗺️ User and experience map. * 📝 Time to ask questions - How might we... * 🗳️ HMW votes. * 🎯 Time to define our Target ! ----  --- ## 🗺️ User and experience map. Can we ==**map visually**== our user scenarios and experiences ? ---- ### User map exemple.  ---- ### Experience map exemple.  --- ## :coffee: Pause ! --- ## ❓ Time to ask questions - How might we... What are our user pain points ? How might we fix it ? > Name the pain point. ==**Convert it in an "How might we..." question**==. ---- ### :memo: HMW sticky notes. * Write only one question per sticky note. * It's time to generate lot of questions, as much as you can ! * ==**Not find solutions yet ! It is for later !**== ---- ### HMW exemple.  --- ## 🗳️ HMW votes. * Can we group questions by themes ? * ==**Can we prioritise**== ? --- ## 🎯 Time to define our Target ! Does our priorities help use ==**to find our target**== ? > Do we know our users well enough to work on solutions for them ? ---- ### Target Exemple.  --- ## 🍽️ Lunch Time ! --- # 🏆 Day 2 to Diverge. ---- ### 📆 Day planning. * 💡 Lightning Demos. * ✏️ 4 steps Sketch. ---  --- ## :bulb: Lightning Demos. Can we find inspiring existing products or services ? ==**Can we steal great ideas**== ? ---- ### Exemple. > How do we get customers > ==**to trust us**== ? ----  ---- - [x] Read again all important questions. - [x] Be sure to search in the target zone. - [x] Think about great existing solutions. - [x] Think by analogy. - [x] Draw it on a sticky note - [x] Name the idea, name the source *(Photo of real people, AirBnB)* --- ## :coffee: Pause ! --- ## :pencil2: 4 steps sketch. - Notes. - Ideas. - Crazy'8. - Solution Sketch. ---- <!-- .slide: data-background="#EE220C" --> ## Your solution sketch. ==**In our target zone**== ! Considering the user. 💙 **of a bigger solution that solve our big challenge !** ----  ---- ### Notes. Before solving a problem, you have to refresh your memory and ==**gather key informations & inspirations**==. ---- ### Ideas. It is time to switch from ==**copy mode**== to ==**create mode**== ! > It is your draft, your opportunity to connect ideas and create your own solution plan. ---- ### Crazy'8 Time ! It is fun and ==**it can free your mind**== ! Last opportunity to test ideas. ---- ## Solution sketch. It is your opportunity ==**to show what you got**== ! > Draw your solution in 3 steps, parts, slides... ==**It have to speaks for itself**== ! ---- <!-- .slide: data-background="#4653C4" --> ## Remind your Target. We work on ==**a kind of guide**== that helps ==**Installers**== on their **commissionning**, **reparing** and **maintaining** processes by allowing them to access to needed **parameters**, **datas** or others elements (concepts, words, etc...) **when they need it**. *Some metrics ? Less time, Less interventions...* ----  --- ## 🎉 Time to celebrate ! You created something new ! Maybe you are the next BDR game-changer ! --- ## 🛌 Time to recover ! Have a good evening ! :beer: Beer together is for tomorrow ! --- # 🏆 Day 3 to Converge & Decide. ----  ---- ### 📆 Day planning. * :frame_with_picture: Art museum. * :heartpulse: Heat map. * :collision: Speed Critique. * :medal: Individual Top 1. * :v: Supervote. * :pencil2: Storyboard. * :building_construction: ==**Start Prototyping**== ! --- ## :frame_with_picture: Art museum. Discover solution sketchs in silence 🤫 --- ## :heartpulse: Heat map. Vote to show your team what is important for you. In silence 🤫 > You have questions ? Write it on sticky notes ! --- ## :collision: Speed Critique. :right_anger_bubble: It is time to have a conversation. > 1 min to **pitch a solution sketch**. > 2 min to **complete understandings** and to answer questions. > We reveal the author ! He has 2 min to **complete the explanations**. --- ## :medal: Individual Top 1. One vote to show ==**the best idea**== to keep ☝️ > Write on a sticky note why it is you choice. > Everyone votes **except the decider**. --- ## :v: Supervote. This is the decider’s responsibility ! 3 votes to show ==**projects to keep**==. > This choice will be the basis of our story board. > He can stick **2 or 3 dots** on one project ! > Write on a sticky note why it is you choice. --- <!-- .slide: data-background="#EE220C" --> ## for the rest of the week. From now on, ==**no more new ideas**==. We have all we need in our solution sketchs, considering decider choices ! --- ## 🍽️ Lunch Time ! --- ## :clapper: Storyboard. What story do you want to prototype then ? ==**Show us**==! ----  ---- ### :heavy_check_mark: Storyboard ==**Todo list**==. * Opening scene * First 3 scenes * Then so on until the end. * No more than 15 scenes * No more than Lv.3 details ----  --- ## :building_construction: ==**Start Prototyping**== ! We have **a big Todo** list ! We need ==**to share roles**==. * **1** :person_frowning: on the prototype. * **0** :person_with_blond_hair: To write texts. * **0** :person_with_headscarf: To prepare assets. * **0** :person_in_steamy_room: To prepare the user tests script. * **All** :person_frowning: :person_with_blond_hair: **To work on the storyboard.** --- # 🏆 Day 4 to Prototype. ---- ### 📆 Day planning. - :stadium: Team's work. - :exploding_head: Draft test #1. - :memo: Prepare test session. --- ## :stadium: Team's work. * **2** :person_frowning: on the prototype. * **2** :person_with_blond_hair: To write texts. * **1** :person_with_headscarf: To prepare assets. * **2** :person_in_steamy_room: To prepare the user tests script. --- ## :exploding_head: Draft test #1 at 12:30 AM. We test our user test scenario & script. We get feedback and ==**iterate quickly**== ! --- ## :memo: Prepare test session. * Two rooms. * 1 test smartphone and 1 computer connected remotly. * Create a [Lookback account](https://lookback.io). * Test a session. * Understand observer roles. * Understand how to synthesize. --- # 🏆 Day 5 to Test and Learn a lot ! ---- ### 📆 Day planning. - :collision: 5 tests sessions. - :memo: Time to learn and synthesize. - :rocket: Day 6 preparation. --- ## :collision: 5 tests sessions. * Testers arrive at 9am. * Test sessions last 30min. * The facilitator conducts interviews * The rest of the team get feedback --- ## :memo: Time to learn and synthesize. * Gather feedback : one board per user. * check for duplicates * We need a ==**3/5**== to get a real feedback --- ## :rocket: Prepare day 6. What are we going to do ==**starting next Monday**== ? --- # 🏆 Day 6 to Start 🚀 --- ## Feedback. * Finir d'intégrer les éléments du Sprint Swell & CREA * Finaliser pour avoir un template V.1 d'un Design Sprint sur 4 jours pleins et 5 jours au total. * Ajouter une couche esthétique & d'animation * Voir pour créer mes propres visuels et support en rapport * Supports genre user map de sprint de la semaine pour suivre la progression * Supports "guides" au jour le jour à afficher sur les murs