---
# System prepended metadata

title: 1-866-411-9244  Norton remove and reinstall not working

---

# 1-866-411-9244 Norton remove and reinstall not working
Norton Antivirus is one of the leading cybersecurity solutions available today, providing essential protection against viruses, malware, and various online threats. However, users may encounter problems while attempting to remove and reinstall Norton products. This guide will cover common issues and provide step-by-step solutions for when the Norton Remove and Reinstall Tool fails to work.

**Understanding the Norton Remove and Reinstall Tool**
The Norton Remove and Reinstall Tool is a specialized utility designed to help users uninstall existing Norton products and reinstall them cleanly. This tool is crucial when you face issues like installation errors, software conflicts, or corrupted files.

**Common Issues with the Norton Remove and Reinstall Tool**
**Tool Fails to Launch:** Sometimes, the tool may not start due to corrupted files or conflicts with other software.
**Uninstallation Fails:** The tool may get stuck during the uninstallation process, leading to incomplete removal.
**Reinstallation Problems:** After removal, users may encounter errors while trying to reinstall the Norton product.
**Internet Connection Issues:** A stable internet connection is crucial for downloading and reinstalling Norton products.
**Step-by-Step Guide to Resolve Issues**
**Step 1: Check System Requirements**
Before using the Norton Remove and Reinstall Tool, ensure that your system meets the minimum requirements for Norton products. Check the official Norton website for specific requirements based on your product version.

**Step 2: Disable Other Antivirus Software**
Conflicts can arise if you have multiple antivirus programs installed. Ensure that any other antivirus or security software is disabled before running the Norton tool.

**Step 3: Download the Norton Remove and Reinstall Tool**
Go to the official Norton website.
Download the tool by clicking the provided link.
Save the file to a location on your computer, such as your desktop.
**Step 4: Run the Norton Remove and Reinstall Tool**
**Open the Tool:** Locate the downloaded file and double-click it to run.
**User Account Control:** If prompted, click "Yes" to allow the tool to make changes to your device.
**Agree to the License Agreement:** Read through the license agreement and click “Agree” to proceed.
**Select Remove:** Choose the option to "Remove" the Norton product from your device.
**Follow the Prompts:** The tool will guide you through the uninstallation process. Follow all prompts until completion.
**Step 5: Restart Your Computer**
After the removal is complete, restart your computer to ensure that all changes take effect. This step is essential as it clears temporary files and ensures no remnants of the Norton software are left behind.

**Step 6: Reinstall Norton Antivirus**
**Download Norton Antivirus:** Return to the Norton website and log in to your Norton account.
**Access Your Subscription:** Navigate to the "Subscriptions" section to find your Norton product.
**Download the Installer:** Click the download link for your Norton product and save the installer file.
**Run the Installer:** Open the downloaded file and follow the on-screen instructions to complete the installation.
**Troubleshooting Common Problems**
**1. Norton Tool Fails to Launch**
If the Norton Remove and Reinstall Tool does not launch, consider the following:

**Corrupted File:** Re-download the tool from the official Norton website to ensure you have the latest version.
**Administrator Rights:** Make sure you are running the tool as an administrator. Right-click the file and select "Run as administrator."
**2. Uninstallation Fails**
If the uninstallation process hangs or fails:

**Safe Mode:** Try running the Norton Remove and Reinstall Tool in Safe Mode.
**How to Boot in Safe Mode:**
Restart your computer.
Press F8 (for Windows 10, you may need to navigate through the Settings menu).
Select “Safe Mode with Networking” from the list.
**Windows Task Manager:** Open the Task Manager and end any Norton-related processes before attempting to run the tool again.
**3. Reinstallation Problems**
If you encounter issues while reinstalling:

**Clear Temporary Files:** Use the Disk Cleanup utility to clear temporary files that may cause installation conflicts.
**Check Internet Connection:** Ensure your internet connection is stable during the download and installation process.
**Use a Different Browser:** Sometimes, using a different web browser can resolve download issues.
**4. Contacting Support**
If none of the above solutions work, it may be time to contact Norton Support. You can reach them at 1-866-411-9244 for assistance. Their support team can guide you through more advanced troubleshooting steps or help with account-related issues.

**Additional Tips**
Regular Updates: Keep your Norton software updated to the latest version to minimize the chances of encountering issues in the future.
Backup Important Files: Before performing any uninstallation, ensure your important files are backed up to avoid accidental loss.
**Conclusion**
Encountering issues with the Norton Remove and Reinstall Tool can be frustrating, but with the right troubleshooting steps, you can often resolve them efficiently. Remember to keep your system updated and follow best practices for software management. If all else fails, do not hesitate to contact Norton Support at 1-866-411-9244 for expert assistance.