# QuickBooks Online Missing Transactions Fix — Proven Methods to Recover & Prevent Data Loss

Missing transactions in QuickBooks Online are more common than most business owners realize—and the issue can cause serious confusion during reconciliation, payroll processing, and tax preparation. Whether your bank feed failed to sync, data was accidentally deleted, or certain entries simply don’t appear where expected, QuickBooks provides several tools to locate, recover, and restore the missing information. In this guide, we break down every possible reason transactions disappear in QBO, explain how to identify the root cause, and provide detailed fixes you can apply immediately. By the end, you’ll have a reliable, repeatable process to maintain accurate financial records.
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## About QuickBooks Online Missing Transactions

Missing transactions in QuickBooks Online usually occur due to bank feed interruptions, hidden filters, accidental deletions, limited bank history, or wrong account mapping. This issue can disrupt reconciliations, financial reports, and cash-flow tracking. By reviewing bank tabs, using the Audit Log, rechecking date ranges, and importing missing data manually, most businesses can recover their records quickly. This guide explains every common cause of missing transactions, provides step-by-step fixes, and outlines prevention methods to avoid data gaps in the future. Follow this comprehensive troubleshooting process to restore accuracy and keep your QuickBooks Online account fully updated.

## TL;DR

Check Banking → For Review / Categorized / Excluded tabs and refresh the bank connection.

Check account filters, date ranges and Chart of Accounts transaction list for the specific account.

Use the Audit Log to find deleted/voided transactions and re-enter them manually (QBO can’t auto-restore deleted transactions).

If bank feed gaps remain, download CSV/OFX from the bank and import or manually add missing items.

If a large gap persists or data disappeared across many modules, contact Intuit/QBO support and your bank (and export current data first).

## Common root causes of Missing Transactions in QBO

1. **Bank feed / connection interruptions** — bank changed login, multi-factor auth, or temporary outage so QBO didn’t import a date range. Often fixed by reconnecting/updating the feed.
2. **Transactions were deleted or voided by a user** — QBO does not automatically restore deleted transactions; use the Audit Log to view details and re-enter.
3. **Wrong account mapping or categorization** — transactions downloaded into the wrong bank/account in QBO or were accidentally matched to another account.
4. **Filters, tabs, or date range hiding them** — views (e.g., Categorized vs For Review), date filters, or search fields may hide records.
5. **Invoice/bill matching issues** — QBO won’t match a bank transaction to an invoice when amounts or dates don’t line up, which can make the business record seem “missing.”
6. **Historic data not synced** — many banks only provide a limited history via direct feed (sometimes 90–180 days). Older transactions require manual download/import from the bank.
7. **Third-party app or import errors** — imports that fail or integrations that delete/modify data can cause unexpected gaps.

## Quick Fixes: Step-by-Step Troubleshooting

Follow these steps exactly — each is quick and rules out a major cause.

### 1. Refresh the bank connection

* Go to Banking → select the account → click Update (or reconnect the bank). Check the For Review and Categorized tabs. This often pulls in missed downloads.

### 2. Check filters / date ranges / tabs

* In Banking and in Transactions → Bank Transactions, make sure date filters show the period you want and check All tabs (For Review, Categorized, Excluded). Also review Chart of Accounts → click the account name → Account history.

### 3. Search for the transaction globally

Use the global search (magnifying glass) for amount, check number, or customer/vendor name. If it returns results, note account/date and why it’s not appearing in the view you expected.

### 4. Use the Audit Log for deleted/voided entries

* Gear → Tools → Audit Log → filter by All Users / Deleted/Voided Transactions and the date range. The Audit Log shows who deleted/modified what; QBO won’t auto-restore deleted entries so you’ll need to re-enter them manually using the audit details.

### 5. Check for wrong-account categorization

* In Chart of Accounts, open other similar accounts (bank vs credit card vs clearing) to see if transactions were posted elsewhere. Also check for transfers that moved funds between accounts.

### 6. If the transactions are bank-downloaded but not imported

* Download a transactions file (CSV/OFX/QBO) from your bank for the missing period and import into QBO (or match manually). If your bank’s feed only provides a limited history you’ll need this manual import.

### 7. Check user permissions and recent users

* Confirm whether another user (or your bookkeeper) has access and possibly deleted or moved items. Audit Log will help.

### 8. Clear cache / try another browser / incognito

* Rendering issues can hide transactions in the UI—test in incognito or another browser to rule this out.

### 9. If multiple months are missing across the company

* Export your current QBO data (Reports → Accountant & Taxes → Trial Balance / General Ledger) for a snapshot, then contact Intuit support. Also check for recent app integrations, imports, or a Chart of Accounts change.

### 10. When all else fails: contact your bank and Intuit

* Ask the bank to confirm transaction history for the timeline. If the bank confirms transactions exist but don’t appear in QBO after reconnection and manual import, escalate to Intuit support and provide the bank export.

## How to “recover” missing transactions in QBO

* Re-enter from Audit Log — Use the Audit Log to see the deleted transaction details, then manually recreate the entry (Intuit states deleted transactions must be reentered).
* Import bank file — Download CSV/OFX/QFX from the bank for the missing period and import via Banking → Upload transactions. This is the most reliable way to repopulate data that never synced.
* Recreate invoices/bills — If invoices are missing, check the invoice number gaps and re-create them using the numbering details; QBO support articles cover reasons for invoice gaps.
* Use backups or an accountant copy — QBO doesn’t have a built-in point-in-time restore for most plans; if you have third-party backups (e.g., BackupCircle or Rewind), you can restore from there. If not, export and reconstruct.

**Preventive steps**

* Schedule monthly reconciliations and keep a short reconciliation cadence.
* Export monthly backups or use a third-party QBO backup service.
* Limit who can delete transactions; give delete permissions sparingly.
* Document bank connection credentials and re-authorize before MFA changes.
* After major imports, run Audit Log checks and reconciliation immediately.

## Find missing downloaded transactions

When you first connect your bank and every night after, QuickBooks Online automatically downloads the latest transactions. If you can’t find them, you can update your connection, review your transactions, or review your chart of accounts.

Note: QuickBooks doesn’t download pending transactions. It only downloads posted transactions from your bank.

If you need help using QuickBooks, you can partner with a QuickBooks Live Bookkeeper to feel more confident. Find out more about QuickBooks Live Bookkeeping.

### Update your bank connection
Refresh your bank connection to sync any missing transaction into your QuickBooks account.

Follow this link to complete the steps in product Open this link in a new window

* Select Update .
* Find your transactions in the For review section.

Note: You can fix the issue where bank transactions won’t download.

### Review your transactions
Find missing transactions in the Transactions section and categorize them into the correct account.

Follow this link to complete the steps in product Open this link in a new window

* Select your bank.
* Find your transactions in the For review, Categorized, or Excluded tabs.
* Categorize them to the correct account.

### Pending
These are your recently downloaded transactions. When you find the missing transaction. You can categorize them to make the missing transaction appear in your books.

### Posted
These are your already categorized transactions. You might find the missing transaction categorized into the wrong account. If so, you can unmatch and move it.

### Excluded
These are transactions that you excluded or marked as personal or duplicate. If you find the missing transaction here, you can select Undo, then categorize it in the For review tab.

### Review your account history
For older transactions, you can review their details in your account history to find missing transactions.

* Select the gear Settings gear icon. icon, then select Chart of accounts. (Take me there).
* Find the bank account, then select View register.
* Select the transaction you want to review to get more details.

### Check your uncategorized accounts
If you don’t categorize transactions into specific accounts, QuickBooks puts them into the Uncategorized Income or Uncategorized Expense account. You might find your missing transaction there.

* Select the gear Settings gear icon. icon, then select Chart of accounts. (Take me there).
* Find the Uncategorized Income or Uncategorized Expense account.
* Select Run report.
* Find your missing transaction in the report.
* Unmatch and move them.

## FAQ

**Q: Can QuickBooks Online restore a deleted transaction?**
A: No — QBO cannot automatically restore deleted transactions. Use the Audit Log to view details and re-enter the transaction manually (or restore from a third-party backup).

**Q: Why are only older months missing?**
A: Many bank feeds only provide limited history (often 90–180 days). For older data you must download from the bank and import.

**Q: My invoice numbers have a gap — were they deleted?**
A: Gaps can be caused by deleted invoices, voided invoices, or invoices created in another system. Check Audit Log and invoice numbering settings.

**Q: Transactions were on the bank but not showing in “For Review” — what now?**
A: Refresh or reconnect the bank, check the bank’s site for the transactions, and import a bank file if the feed won’t deliver them.

**Prevention & best practices**

* Reconcile monthly (don’t let months pile up).
* Limit who can edit reconciled transactions; use user-level permissions.
* Document any adjustments: memo, reason, and author.
* Don’t use “Reconciliation Discrepancy” accounts unless intentionally; investigate instead of force-fixing.
* Back up QuickBooks Desktop files regularly and lock periods after reconciliation if your workflow allows.

**Quick checklist to run now**

* Confirm bank statement ending balance/date.
* Run Reconciliation Discrepancy & Previous Reconciliation reports.
* Verify opening/beginning balance.
* Search for edited/deleted transactions and duplicates.
* If unresolved, back up and consider undoing recent reconciliations or contact an accountant.

FAQs

**Q1 — My reconciliation shows a $0 difference but the register balance is wrong. Is that a problem?**

A: The reconciliation zeroing out means your statement matched; but your register or running balance may be off due to uncleared future transactions or misclassified items. Check the register and uncleared items.

**Q2 — Someone reconciled the wrong month. How do I fix it?**
A: Use Previous Reconciliation or Audit Trail to identify the incorrect reconciled transactions. You may need to undo that reconciliation and re-reconcile the correct dates. Always back up first.

**Q3 — Can I just make an adjusting journal entry to force the reconciliation to balance?**
A: Only as a last resort. Adjusting entries can hide underlying problems (deleted or changed transactions) and complicate audits. Use QuickBooks’ guided adjust entry only after exhaustive checks.

**Q4 — A transaction was cleared in error in a prior month — what now?**
A: Find that transaction in the prior month, uncheck the cleared status, then re-reconcile the affected months or undo and redo reconciliations as required.

**Q5 — Still stuck — where can I get help?**
A: Use QuickBooks Help & Support articles (their reconciliation guides) and consider contacting a QuickBooks ProAdvisor or CPA who can use Accountant tools to safely undo and repair reconciliations.