# Not Able to Email from QuickBooks Using Webmail – Causes & Solutions

QuickBooks allows users to email invoices, estimates, and forms using webmail services such as Gmail, Yahoo, Outlook.com, and other browser-based email providers. However, many users report the issue **“Not able to email from QuickBooks using webmail”**, where emails fail to send, the browser does not open, or authentication errors appear.

This problem can delay invoicing and disrupt business communication. In this article, we explain **why QuickBooks is not able to email from webmail** and provide **step-by-step solutions** to resolve the issue.


## Common Symptoms of Webmail Email Issues in QuickBooks

You may be experiencing this issue if:

* QuickBooks fails to send emails through webmail
* Browser window does not open when sending an email
* Webmail login page loops or freezes
* Email authentication error appears
* Emails remain unsent without warning
* Webmail works normally outside QuickBooks

## Why You Are Not Able to Email from QuickBooks Using Webmail

Several webmail-related issues can block QuickBooks email functionality:

* Incorrect email preferences in QuickBooks
* Web browser cache or cookie issues
* Webmail security restrictions
* Third-party cookie blocking
* Antivirus or firewall interference
* Outdated QuickBooks Desktop version
* Unsupported or incompatible browser

## Solution 1: Check Email Preferences in QuickBooks

1. Open **QuickBooks Desktop**
2. Go to **Edit > Preferences**
3. Select **Send Forms**
4. Click **My Preferences**
5. Choose **Webmail**
6. Select your webmail provider
7. Click **OK**

Restart QuickBooks and test email sending.

## Solution 2: Set a Supported Browser as Default

QuickBooks webmail works best with updated browsers.

* Set **Google Chrome** or **Microsoft Edge** as the default browser
* Ensure the browser is updated to the latest version

Restart QuickBooks and try sending an email again.

## Solution 3: Clear Browser Cache and Cookies

Corrupt cache files can block webmail authentication.

1. Open your default browser
2. Clear **cache, cookies, and browsing history**
3. Restart the browser
4. Try emailing again from QuickBooks

## Solution 4: Allow Pop-Ups and Third-Party Cookies

QuickBooks requires pop-ups to authenticate webmail.

* Enable pop-ups for your webmail provider
* Allow third-party cookies in browser settings
* Disable strict tracking prevention temporarily

## Solution 5: Sign In to Webmail Manually

Before sending emails from QuickBooks:

* Open your browser
* Log in to your webmail account
* Keep the browser open
* Send the email from QuickBooks

This prevents authentication failures.

## Solution 6: Temporarily Disable Antivirus and Firewall

Security software may block webmail connections.

* Disable antivirus/firewall temporarily
* Send a test invoice
* If successful, add QuickBooks as an exception

## Solution 7: Update QuickBooks Desktop

Outdated versions may not support updated webmail security.

1. Open **QuickBooks**
2. Go to **Help > Update QuickBooks Desktop**
3. Click **Update Now**
4. Restart QuickBooks after updating

## Solution 8: Switch Email Method Temporarily

If webmail continues to fail:

* Switch to **Outlook** email method
* Use **QuickBooks Email** temporarily
* Send invoices directly from your email provider

## When the Problem Still Persists

If you are **still not able to email from QuickBooks using webmail**:

* Test using a different browser
* Remove and re-add webmail settings
* Repair QuickBooks installation
* Contact professional QuickBooks support

Persistent webmail issues often require advanced troubleshooting.

## Frequently Asked Questions (FAQs)

### Why am I not able to email from QuickBooks using webmail?

This usually occurs due to browser restrictions, blocked cookies, security updates, or incorrect email preferences.

### Does browser choice affect QuickBooks webmail?

Yes. QuickBooks works best with updated versions of Chrome or Edge.

### Can antivirus block QuickBooks webmail emails?

Yes. Antivirus and firewall software can block browser-based authentication.

### Is webmail supported in all QuickBooks versions?

Webmail support depends on the QuickBooks Desktop version and installed updates.

## Conclusion

If you are **not able to email from QuickBooks using webmail**, the issue is usually caused by browser settings, webmail security restrictions, or outdated QuickBooks files. By following the troubleshooting steps outlined above, you can restore webmail email functionality and continue sending invoices without interruption.

For ongoing issues, professional QuickBooks technical support is recommended to ensure reliable email delivery.