---
# System prepended metadata

title: PRD - ORDER (VN)

---

# PRD - ORDER (VN)

Most likely you will want to filter the orders by the "Open" status:

![](https://i.imgur.com/kxy9ndt.png)

Or click this link: 


https://prd-vn.myshopify.com/admin/orders?inContextTimeframe=last_7_days&status=open

All the completed orders won't be shown here.

## The Work Flow

### 1. Customer Places an Order

At this step, the people in **Staff order notifications** ([VN](https://prd-vn.myshopify.com/admin/settings/notifications)) will receive a notification email.

The customer will also receive a confirmation email. If they have any question regarding payment, etc. they can reply to the email and the person in charge of `support@paradise4saigon.vn` will handle this.

Go to the [order page](https://prd-vn.myshopify.com/admin/orders) and find their order, and click on it.

For example: ![](https://i.imgur.com/YNwKgds.png)

Under `Timeline` you can see:

![](https://i.imgur.com/lZZbBHW.png)

Which you can interract with at later steps.

The staff needs to check and confirm with the customer via their email or phone number. 
- **If they pay by bank transfer:** Move to the next step when the money has been received, or contact them and work it out. Mark the order as `paid`. ![](https://i.imgur.com/XoIHIVP.png)

- **COD:** Call or email them and confirm the cost + address. Move to the next step.



### 2. Prepare & Ship out the Package

Get a tracking number from your delivery service provider (GHTK). For example: `68234902`


### 3. Shipping Details

Go to the order on Shopify and click `Fulfill item`. Add the tracking number from step 2 to `Tracking number`. 

:::danger
Ignore the Tracking URL as GHTK hotlinking doesn't work.
:::

Then click `Fullfill item` again.

![](https://i.imgur.com/86tK0nJ.png)

An email will be sent to the customer, notifying them that their order has been shipped.

![](https://i.imgur.com/yZeDp4n.png)

They can go to the link in the email to track the package with the provided tracking number.


### 4. Edit Shipping Details and resend Email Notification

You can also edit the shipping details by clicking the three dots:

![](https://i.imgur.com/aiLlilB.png)

Then repeat the necessary steps.
<!-- 
![](https://i.imgur.com/EKAoOlh.png)
![](https://i.imgur.com/XazXAkg.png) -->

Then click `Resend email` so the customer will get an email with the new shipping details.

![](https://i.imgur.com/VMB2Fni.png)

### 5. Archive Completed Order

Archive completed orders so they won't clog up your open order list. 

:::danger

You **still** need to wait for the delivery to finish even with **Paid** and **Fulfilled** orders. Wait until everything about that order is finished before archiving it in case the customer rejects the delivery/asks for a refund/changes items/etc. when the products are being delivered.
