# PRD - ORDER (VN)

Most likely you will want to filter the orders by the "Open" status:


Or click this link:

https://prd-vn.myshopify.com/admin/orders?inContextTimeframe=last_7_days&status=open

All the completed orders won't be shown here.

## The Work Flow

### 1. Customer Places an Order

At this step, the people in **Staff order notifications** ([VN](https://prd-vn.myshopify.com/admin/settings/notifications)) will receive a notification email.

The customer will also receive a confirmation email. If they have any question regarding payment, etc. they can reply to the email and the person in charge of `[e-mail]` will handle this.

Go to the [order page](https://prd-vn.myshopify.com/admin/orders) and find their order, and click on it.

For example: 

Under `Timeline` you can see:


Which you can interract with at later steps.

The staff needs to check and confirm with the customer via their email or phone number.
- **If they pay by bank transfer:** Move to the next step when the money has been received, or contact them and work it out. Mark the order as `paid`. 

- **COD:** Call or email them and confirm the cost + address. Move to the next step.

### 2. Prepare & Ship out the Package

Get a tracking number from your delivery service provider (GHTK). For example: `68234902`

### 3. Shipping Details

Go to the order on Shopify and click `Fulfill item`. Add the tracking number from step 2 to `Tracking number`.

:::danger
Ignore the Tracking URL as GHTK hotlinking doesn't work.
:::

Then click `Fullfill item` again.


An email will be sent to the customer, notifying them that their order has been shipped.


They can go to the link in the email to track the package with the provided tracking number.

### 4. Edit Shipping Details and resend Email Notification

You can also edit the shipping details by clicking the three dots:


Then repeat the necessary steps.
<!--
 -->

Then click `Resend email` so the customer will get an email with the new shipping details.


### 5. Archive Completed Order

Archive completed orders so they won't clog up your open order list.

:::danger

You **still** need to wait for the delivery to finish even with **Paid** and **Fulfilled** orders. Wait until everything about that order is finished before archiving it in case the customer rejects the delivery/asks for a refund/changes items/etc. when the products are being delivered.